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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
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The notecard to my wife was missing. Care instructions included were for items that are sterling silver or gold over sterling. I ordered and paid for 14k yellow and white gold not silver or gold plated. Because if your insert my wife thinks I bought her and inferior product. AND NO MESSAGE!
It was a wonderful experience going thru the internet to view the beautiful jewelry that you have.
Great Christmas present for daughter- she loved it
Second purchase from Ross-Simons. Quick, easy and reliable.
I ordered at last minute for a gift to my Mom for Christmas. It came right away!
Easy to navigate the site, and the item I purchased arrived right on on time and in perfect condition.
The packaging of my items were impressive as were the items themselves. I love the Time Square Ball Ornament…I would love to start a collection of these. I can't wait to see what you come up with next year.
Web site is very Smooth and easy to use. I had no problems what so ever
The site is so user friendly, I like how it shows the jewelry in many different views including moving in a circle. The sapphire bypass ring is so beautiful just as the picture shows and on sale at a great price. I hesitated to order online thinking the stones might be a light blue, but they are a deep blue and sparkle. Also, very fast delivery. Couldn't be happier.
Braclet was here within 3 days from when I ordered it.very very nice braclet. I ordered another one 3 months ago and it was also beautiful. Very nice quality and excellent service. Will be ordering again.
Easy shopping experience, with the best customer service ever!
I purchased it as a Xmas gift.
I'm not impressed but, we'll see what my girlfriend thinks on Xmas day?
Ordered earrings and the colors upon receipt very different than presented on advertisements. Ok enough but unlikely to order again without seeing.
It was very easy to order the items and they came packaged well and each in its individual Box very happy thank you
Website is not easy to navigate! Bracelet does not look bright and colorful like the bracelet in the advertisement. There are no red fire opals shown on Ross-Simons website on the bracelet as shown in the ad either.
The proof of the product quality will be measured when she opens her gifts
Thank you very much. So glad I received these gifts in time for Christmas and both were beautiful. Very Satisfied customer
Answer: If the item is described as 0.25 ct t.w it means the total weight of both studs, each stud will be 0.125 carat.
Answer: Always reach out to us with any issue with a discount code (800) 835-0919 24/7 your feedback let's us know there is an issue. The codes will be entered in the Offer Code Box.
Answer: Yo como cliente debo añadir que en todas las compras que realize con esta marca han sido de gran calidad.
Answer: We are not finding the diamond cut white gold children hoop earrings. Our Customer Service Team is available 24/7 to answer questions right away at 800) 835-0919.
Answer: Our Gold Paperclip Bracelets are an every growing and popular category. Copy this link to search our collection online: gemz4.me/3DOu2jz
Answer: We regret to learn the earrings arrived in less than perfect condition, especially since they were a gift.
Thank you for your feedback. We regret to learn of any confusion caused by the care card / paper that was included with your order. The care card / paper should have instructions on the reverse side for gold care, as it is normally double sided. The gift message that was entered on your order would be printed on the package slip.