business logo of Ross-Simons

Ross-SimonsReviews 13,451

4.7

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,399
shipping
50
quality
11,916
This company responds to reviews on average within 2 days

Instant Feedback

62,381 reviews

We monitor reviews for authenticity

Kentucky
1 review
0 helpful votes
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Yes
December 26, 2022

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Date of experience: December 26, 2022
California
1 review
8 helpful votes
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Poor service.
January 24, 2023
Updated review

The notecard to my wife was missing. Care instructions included were for items that are sterling silver or gold over sterling. I ordered and paid for 14k yellow and white gold not silver or gold plated. Because if your insert my wife thinks I bought her and inferior product. AND NO MESSAGE!

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 25, 2022
Barbara J. Ross-Simons Rep
over a year old

Thank you for your feedback. We regret to learn of any confusion caused by the care card / paper that was included with your order. The care card / paper should have instructions on the reverse side for gold care, as it is normally double sided. The gift message that was entered on your order would be printed on the package slip.


GOOD PRODUCT, GOOD VALUE
December 16, 2022
Previous review

GOOD PRODUCT, GOOD VALUE

Date of experience: December 16, 2022
Florida
1 review
0 helpful votes
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Excellent
December 25, 2022

It was a wonderful experience going thru the internet to view the beautiful jewelry that you have.

Date of experience: December 25, 2022
Illinois
1 review
2 helpful votes
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Necklace for little girl
December 25, 2022

Great Christmas present for daughter- she loved it

Date of experience: December 25, 2022
Colorado
1 review
0 helpful votes
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Good experience
December 25, 2022

Second purchase from Ross-Simons. Quick, easy and reliable.

Date of experience: December 25, 2022
Virginia
2 reviews
0 helpful votes
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Silver herringbone choker
December 25, 2022

I ordered at last minute for a gift to my Mom for Christmas. It came right away!

Date of experience: December 25, 2022
Arizona
2 reviews
0 helpful votes
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Easy, timely
December 24, 2022

Easy to navigate the site, and the item I purchased arrived right on on time and in perfect condition.

Date of experience: December 24, 2022
New York
1 review
1 helpful vote
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Fantastic Products
December 24, 2022

The packaging of my items were impressive as were the items themselves. I love the Time Square Ball Ornament…I would love to start a collection of these. I can't wait to see what you come up with next year.

Date of experience: December 24, 2022
Florida
1 review
0 helpful votes
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SATISFACTION
December 24, 2022

Web site is very Smooth and easy to use. I had no problems what so ever

Date of experience: December 24, 2022
Pennsylvania
1 review
0 helpful votes
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Great on line experience.
December 23, 2022

The site is so user friendly, I like how it shows the jewelry in many different views including moving in a circle. The sapphire bypass ring is so beautiful just as the picture shows and on sale at a great price. I hesitated to order online thinking the stones might be a light blue, but they are a deep blue and sparkle. Also, very fast delivery. Couldn't be happier.

Date of experience: December 23, 2022
Massachusetts
1 review
0 helpful votes
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Very nice quality.
December 23, 2022

Braclet was here within 3 days from when I ordered it.very very nice braclet. I ordered another one 3 months ago and it was also beautiful. Very nice quality and excellent service. Will be ordering again.

Date of experience: December 23, 2022
Nevada
1 review
0 helpful votes
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The Best Purchase!
December 23, 2022

Easy shopping experience, with the best customer service ever!

Date of experience: December 23, 2022
New York
1 review
0 helpful votes
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No
December 23, 2022

No………………………………………………………thank you!stop this nonsense

Date of experience: December 23, 2022
South Carolina
1 review
0 helpful votes
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Ruby necklace
December 23, 2022

I purchased it as a Xmas gift.
I'm not impressed but, we'll see what my girlfriend thinks on Xmas day?

Date of experience: December 23, 2022
Pennsylvania
1 review
0 helpful votes
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Just OK
December 23, 2022

Ordered earrings and the colors upon receipt very different than presented on advertisements. Ok enough but unlikely to order again without seeing.

Date of experience: December 23, 2022
Florida
1 review
0 helpful votes
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Very positive!
December 23, 2022

It was very easy to order the items and they came packaged well and each in its individual Box very happy thank you

Date of experience: December 23, 2022
Georgia
1 review
0 helpful votes
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Multi-color Rainbow Bracelet
January 21, 2023

Website is not easy to navigate! Bracelet does not look bright and colorful like the bracelet in the advertisement. There are no red fire opals shown on Ross-Simons website on the bracelet as shown in the ad either.

Date of experience: December 22, 2022
South Carolina
1 review
0 helpful votes
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Twas good
December 22, 2022

It as a good experience. Easy and fast. Merry Christmas.

Date of experience: December 22, 2022
California
1 review
0 helpful votes
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Christmas gift
December 22, 2022

The proof of the product quality will be measured when she opens her gifts

Date of experience: December 22, 2022
Massachusetts
1 review
1 helpful vote
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Review of items sent
December 22, 2022

Thank you very much. So glad I received these gifts in time for Christmas and both were beautiful. Very Satisfied customer

Date of experience: December 22, 2022