Ross-SimonsReviews 13,469

I purchased a bracelet for my wife but it was the wrong size and she preferred a non-jewelry gift (!?!?) this year so I returned the item. I'm awaiting confirmation of a credit to my credit card account but so far the issue has been hassle-free.

Uneventful which is what you want when you find what you are looking for.

Awesome! Thank you. I saw it, I like it, and I bought it! You made it easy.

Liked the necklace and earrings very much. Thank you.

This was a gift, and the anklet came in a box meant for earrings all crumpled up in a little plastic bag. It took me a long time to untangle and get the gemstones to lay flat. The earrings were not packaged well. I wanted her to open a box with them displayed. Instead, she had to fish them out of a bag and roll them out on her hand to see them. Extremely disappointed! I have always had a good experience, but this seemed rushed and careless. Too frustrated to even bother with a long we're sorry excuse from customer service...

It is very pretty but i haven't been able to wear it yet i cannot untangle the chain. Hopefully one day or i guess i can buy a chain for it.

It's nice shopping overall. However, Items are heavily overpriced.

Smooth! The selection and payment process was efficient!

It came very fast. The pendant itself looks beautiful and great quality.

I enjoy my purchases from Ross Simon's. The quality has been outstanding and gifts of Ross Simon's have been wonderfully received.

I was so careful to make sure the bar snapped in, because it makes the "snap" sound but the bar often is next to (not in) the snap. It must have not snapped it in, or else it came disconnected, and it and fell out while I was not home. The earrings were purchased just a few months ago. The company takes no responsibility for defects! So disappointing.

The necklace I received was nice, but I paid extra for delivery by Christmas and it arrived 3 days after. I expected to be refunded the extra shipping, but was not.

Great savings on fashionable picks! Paperclip jewelry seem to be all the rage and I wanted a pair of earrings to match my bracelet. I love these earrings!

Beautiful excellent quality jewelry but I have to return them

The agent verified the wrong order, it was a different that I was calling about.

I am a long time RS satisfied customer but my most recent purchase of the SS link bracelet was a disappointment. It barely resembled metal feeling more lightweight plastic and was promptly returned. Considering it was not in keeping with the product description, I was further disappointed I had to pay for return shipping. A rare upset in a long relationship with a fine firm but yes an upset.

I was amazed at how fast the shipping was. I ordered 4 days before Christmas and it came in time!

Arrived on time and just as described. They are a gift and the recipient loved it

Not your fault but UPS delivered the obviously wrong 8-pound package but notified me that my.2-pound package had been delivered to my door -- but no picture was attached. After many attempts to contact UPS I contacted the intended recipient who was out of state, let him know what was happening, and took his package to his house where I found my package sitting on his porch.

Speedy process as a guest.
Did not have to create an account.