business logo of Ross-Simons

Ross-SimonsReviews 13,545

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
How would you rate Ross-Simons?
grey star
grey star
grey star
grey star
grey star

Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,403
shipping
50
quality
12,013
This company responds to reviews on average within 2 days

Instant Feedback

62,688 reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow JULIE M.
Unfollow JULIE M.
Send Message
Share Review
Report Review

Added attractions
February 23, 2023

All lovely. On time. The ring and necklace just as described and the photos were accurate.

Date of experience: February 23, 2023
New Hampshire
1 review
0 helpful votes
Follow beverly I.
Unfollow beverly I.
Send Message
Share Review
Report Review

Gift to be given in June
February 23, 2023

Have shopped at Ross-Simons for years, always a pleasure

Date of experience: February 23, 2023
North Carolina
2 reviews
0 helpful votes
Follow Mary X.
Unfollow Mary X.
Send Message
Share Review
Report Review

Lovely necklace
February 22, 2023

The pearls were larger than I anticipated. Still a lovely necklace.

Date of experience: February 22, 2023
Ohio
1 review
0 helpful votes
Follow Lynette I.
Unfollow Lynette I.
Send Message
Share Review
Report Review

Sterling silver amethyst rings
February 22, 2023

Found my birthstone rings, there were so many to choose from, I decided to buy three! Ordering & delivery couldnt have been easier & customer service was wonderful with an earlier return, they made everything very easy. Would order from again

Date of experience: February 22, 2023
Georgia
1 review
0 helpful votes
Follow Aikee U.
Unfollow Aikee U.
Send Message
Share Review
Report Review

Love the cross necklace I bought. It's beautiful. It would be perfect if the clasp is bigger - too small for even my medium-sized fingers.

Date of experience: February 22, 2023
Florida
2 reviews
0 helpful votes
Follow pamela V.
Unfollow pamela V.
Send Message
Share Review
Report Review

Necklace is gorgeous!
February 22, 2023

Love this company and their well organized website ‼

Date of experience: February 22, 2023
Texas
1 review
0 helpful votes
Follow Yvonne Z.
Unfollow Yvonne Z.
Send Message
Share Review
Report Review

Satisfied
February 21, 2023

The order was user friendly and the necklace was beautiful.

Date of experience: February 21, 2023
California
1 review
0 helpful votes
Follow susan R.
Unfollow susan R.
Send Message
Share Review
Report Review

Stunning Ring!
February 21, 2023

The ring is beautiful! Thank you Ross SImons for making a 14 k gold ring available at a price a retired person could afford. I have already received many compliments!

Date of experience: February 21, 2023
Illinois
2 reviews
0 helpful votes
Follow Vichra J.
Unfollow Vichra J.
Send Message
Share Review
Report Review

Gold Earrings
February 21, 2023

The process was quick and convenient. I'm grateful that there are multiple purchase options. It is the best way to make big purchases possible.

Date of experience: February 21, 2023
Pennsylvania
1 review
1 helpful vote
Follow Amy M.
Unfollow Amy M.
Send Message
Share Review
Report Review

Adorable!
February 20, 2023
Updated review

I bought my mom's new dog a Pearl necklace! It's adorable and nicely made.

Date of experience: February 20, 2023

I wanted to use affirm, but it wasn't listed as an...
March 13, 2023
Previous review

I wanted to use affirm, but it wasn't listed as an option after I was qualified

Date of experience: February 11, 2023
South Carolina
1 review
0 helpful votes
Follow Relieved Daughter Q.
Unfollow Relieved Daughter Q.
Send Message
Share Review
Report Review

Replacement Rings for 90-year old Mom
February 20, 2023

It was time to seek this set, due to a lost wedding band and didn't want to lose her engagement ring. She has memory issues but really loves this set and will no longer have "empty ugly hands" (her words, not ours). My only comment is wish you carried size 4 and half sizes! She's really a 4.5 (had to buy 5) and I'm a 3.75 ring finger!

Date of experience: February 20, 2023
Iowa
1 review
0 helpful votes
Follow Jennifer T.
Unfollow Jennifer T.
Send Message
Share Review
Report Review

For the most part, I have been happy with my purchases from Ross-Simons, but I have had to return the last few items due to poor quality. A stone fell out of a ring I ordered, then I received a gemstone ring that was poorly cut, and finally I received a pair of gemstone earrings in which its stones' color and quality did not look at all like the pictures on the website. I think the online pictures should more accurately reflect what the pieces look like in reality, otherwise it's misleading and leads to customer disappointment.

Date of experience: February 20, 2023
North Carolina
1 review
1 helpful vote
Follow Regina T.
Unfollow Regina T.
Send Message
Share Review
Report Review

Immediately asked for a refund on an order after hitting submit order (submitting request to customer service by email less than 10 seconds after I submitted the order). According to the website orders can be canceled if they have not shipped. My order had certainly not shipped ten seconds after the order was submitted, but customer service denied my cancellation request. The product I received is nice and I plan to keep it to avoid having to go through the return process, but I was frustrated by this inconsistency with the information on the website and my experience.

Date of experience: February 20, 2023
Virginia
1 review
0 helpful votes
Follow Charlene S.
Unfollow Charlene S.
Send Message
Share Review
Report Review

Overall experience very good. The bracelet was a disappointment. Light weight and flimsy. Earrings were GREAT!

Date of experience: February 20, 2023
Maryland
1 review
0 helpful votes
Follow Margaret J.
Unfollow Margaret J.
Send Message
Share Review
Report Review

Rings
February 20, 2023

Just fine, the rings are perfect. I saw what I wanted so I bought them.

Date of experience: February 20, 2023
West Virginia
1 review
0 helpful votes
Follow Ashley F.
Unfollow Ashley F.
Send Message
Share Review
Report Review

Unfortunate
February 20, 2023

The shipping speed was adequate and the process was fine. However, I didn't even have my ring a week before one of the stones popped out. I looked down at it and it was gone. I have other rings with similar stones from other places that I have worn for years In all types of situations and have never had a problem. It's no longer wearable and in less than a week.

Date of experience: February 20, 2023
New Jersey
1 review
0 helpful votes
Follow Joseph P.
Unfollow Joseph P.
Send Message
Share Review
Report Review

Return
February 20, 2023

The experience was excellent but item was to large and had to be returned.

Date of experience: February 20, 2023
Georgia
1 review
0 helpful votes
Follow Patsy E.
Unfollow Patsy E.
Send Message
Share Review
Report Review

Always Happy with purchases
February 19, 2023

It's so easy to shop with Ross Simons. Their products are high quality. I'm always happy with my purchases!

Date of experience: February 19, 2023
Kansas
1 review
0 helpful votes
Follow Abby Z.
Unfollow Abby Z.
Send Message
Share Review
Report Review

Quality product, good service
February 19, 2023

The necklace I bought shipped very quickly and was nicely packaged. It was bigger than I expected, but that's just because I'm bad at measurements. I like it a lot and will wear it.

Date of experience: February 19, 2023
Arizona
1 review
1 helpful vote
Follow Nicolette E.
Unfollow Nicolette E.
Send Message
Share Review
Report Review

Ring is very thick
February 19, 2023

Ring feels too thick on my short, stubby fingers. Will be returning it and maybe purchasing another.

Date of experience: February 19, 2023