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Ross-SimonsReviews 14,648

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,169
This company responds to reviews on average within 3 days

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73,864 reviews

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Texas
1 review
0 helpful votes
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Packaging and shipping
August 5, 2023

I am pleased with the item and the purchasing experience. However, I was very disappointed upon receipt of my bracelet because the box it was in was partially crushed by the shipper and unusable. The item was okay but I had to find another box in which to present my gift and had to discard your box with the company name and logo. Unfortunate for advertising for you.

Date of experience: August 5, 2023
California
1 review
2 helpful votes
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Beautiful and priced right Jewery
August 5, 2023

2nd time buyer. Friendly check-out process. My jewelry arrived in beautiful box and packaging. Will order again in the future.

Date of experience: August 5, 2023
Ohio
2 reviews
2 helpful votes
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Beautiful
August 4, 2023

Ross-Simons has a great selection at reasonable prices. The customer service department was very helpful.

Date of experience: August 4, 2023
Pennsylvania
1 review
4 helpful votes
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So beautiful
August 4, 2023

This ring is so pretty. The diamonds are of excellent quality. I am so happy I bought this ring

Date of experience: August 4, 2023
Georgia
1 review
1 helpful vote
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Triple Play
August 4, 2023

First rate all the way. No need to say more. Not going to say more no matter how man you ask. The 50-character requirement is stoooooooooopid. Don't ask people to do this, all it does is make think you are stoooooooopid!

Date of experience: August 4, 2023
Texas
1 review
0 helpful votes
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So far so good
September 3, 2023

Shipping information not updated to my satisfaction. Product looks good so far. Worried because last purchase of a tennis bracelet broke in a month. Sending it for repair with them so we will see.

Date of experience: August 4, 2023
South Carolina
1 review
7 helpful votes
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Poor quality, horrible shipping, bad customer service
September 3, 2023
Updated review

ORdered the item on a Thursday, got it 9 days later and I live like 4 states away. That aside, the item arrived NO ring box NO plastic bag even NO new item tag. Item looked used and had plopped around in the cardboard box the whole way here. The bezel was bent. Aside from that, the stones were washed out looking and the side stones in particular were cloudy. Customer Service didn't care and said I had to return the damaged one before they would send another, so I said don't bother, and I will just mail it back and not get a replacement. Don't plan to buy from Ross Simons anymore.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 4, 2023
Barbara J. — Ross-Simons Rep
over a year old

We appreciate your feedback. We do care, customer service is very important to us. We are following up with our team on the customer service you received, the packaging of your order, and the condition in which it was received. It is important to us that all our customers receive their orders in a timely manner. The estimated shipping time frame with regular shipping is 5 business days. We do hope that you will allow us another opportunity to better serve you in the future.


Always good
July 28, 2023
Previous review

Always good

Date of experience: July 28, 2023
New Jersey
1 review
2 helpful votes
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Damaged
September 3, 2023

The bracelet was knotted and tangled. When I was able to untangle it the piece was damaged.

Date of experience: August 4, 2023
California
1 review
1 helpful vote
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Good
August 4, 2023

Good but yet I didn't receive my while package n that's one item is the main gift I was expecting

Date of experience: August 4, 2023
Maryland
1 review
2 helpful votes
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Overall, Beautiful Earrings
August 3, 2023

Shopping experience was phenomenal and I received the earrings ordered quickly. And they are beautiful. Many companies have similar designs, but these are truly nice. Have already worn them several times to work. My only nit is that the clasp of one of the earrings should be tightened. Will take to a local jeweler and have it done, I'm sure, with no issue.

Date of experience: August 3, 2023
Tennessee
1 review
2 helpful votes
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Unwrapped mystery
August 3, 2023

I saw your advertisement for a beautiful bracelet in the newspaper, I believe. I knew my granddaughter would love it, so I ordered it for her as a Christmas gift. I also had it gift wrapper. I don't know anything about it, really. I know i got very fast delivery, which surprised me. I don't want to unwrap the gift to look at it since I paid extra for giftwrapping. I won't know anything about the bracelet until my granddaughter opens it at Christmas. I have a feeling it will be beautiful and that she will love it.

Date of experience: August 3, 2023
Pennsylvania
1 review
2 helpful votes
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Fashionable jewelry
August 3, 2023

Ross Simon's is a great company to get fashionable, precious metal and gemstone jewelry from. However, quality of the products seems to have declined over the years while prices have gone way up, just like every other company. I have been buying jewelry from Ross Simon's for almost 15 years and I remember scrolling through their magazines as a child and it just doesn't have the same quality now as it did back then and everything is gold over silver instead of solid gold.

Date of experience: August 3, 2023
Pennsylvania
1 review
0 helpful votes
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SnapBack earring clasps
August 2, 2023

Hello, one of the earrings in every pair I order seems to have a defective clasp. I most likely will send these back.

Date of experience: August 2, 2023
Florida
1 review
1 helpful vote
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Lovely earrings.
August 2, 2023

So easy to order. Came fast. Beautiful earrings, just as described.

Date of experience: August 2, 2023
New York
1 review
0 helpful votes
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Made my fiance very happy
August 2, 2023

I haven't had a bad experience with you guys yet looking forward to doing business with you very closely to the Future as of next week since I've been purchasing jewelry with you guys I have no complaints

Date of experience: August 2, 2023
New York
1 review
1 helpful vote
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Beautiful product
August 2, 2023

Beautiful product. I just wish the petals didn't curve inward as much.

Date of experience: August 2, 2023
Virginia
1 review
2 helpful votes
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Beautiful Ring!
August 1, 2023
Updated review

Quick and easy purchase and really fast shipping so it was a great experience

Date of experience: August 1, 2023

Pretty ring
February 23, 2023
Previous review

This ring is so pretty and it shipped really fast. It's a gift for a friend but I really like it so I probably will buy something for me soon.

Date of experience: February 23, 2023
New York
1 review
3 helpful votes
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Not satisfied
August 1, 2023

Not please with the items clasp but liked the item. But I certainly not pleased there was a cost to return the item!

Date of experience: August 1, 2023
Alabama
1 review
2 helpful votes
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Wonderful! Product and service
August 1, 2023

Great! It was easy to use the site and checkout was a breeze

Date of experience: August 1, 2023
Pennsylvania
1 review
2 helpful votes
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Perfect
August 1, 2023

This is my 3rd time ordering from this company. Each experience has been positive. The items arrive quickly and are exactly as described and depicted.

Date of experience: August 1, 2023