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Ross-SimonsReviews 14,648

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,169
This company responds to reviews on average within 3 days

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73,864 reviews

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Washington
1 review
0 helpful votes
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I had a pair of these hoops but lost one of the pair on a trip. So I bought this pair as a replacement. The quality is excellent. I also like the inside/outside diamonds. They are simple but elegant.

Date of experience: August 24, 2023
Louisiana
1 review
0 helpful votes
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All went perfectly as I expected!
August 24, 2023

Very satisfied with the quality, the website, and the entire process was excellent as I was expecting.

Date of experience: August 24, 2023
New York
1 review
0 helpful votes
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Beautiful jewelry
August 24, 2023

I just bought a murano necklace and bracelet and I was very happy when I received it because I really liked both items. I bought it to give as a gift I hope she loves it the way I did.

Date of experience: August 24, 2023
Virginia
1 review
1 helpful vote
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Great products, great prices!
August 24, 2023

Ross-Simons makes the purchase process simple and quick. They offer an incredible array of beautiful products and discounts. My wife has absolutely loved everything that I have gotten from Ross-Simons.

Date of experience: August 24, 2023
Pennsylvania
1 review
0 helpful votes
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Beautiful anklet
August 23, 2023

Loved it so much I bought another for my sister. One caveat- not for everyday wear. I had it on while doing heavy yard work, and it broke. I was lucky to find it.

Date of experience: August 23, 2023
Vermont
1 review
1 helpful vote
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Website is easy to navigate and delivery is quick. Lots of deals and sales.

Date of experience: August 23, 2023
Pennsylvania
1 review
0 helpful votes
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Disappointed
August 23, 2023

I wore my earrings for 2 days, took them off, and the lapis piece came off. I know how one pearl earring with nothing around it, and the other one still has the lapis attached….the quality on these is disappointing to say the least.

Date of experience: August 23, 2023
Kansas
1 review
0 helpful votes
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Stunning
August 23, 2023

I have purchased several items from Ross-Simon's collection over the past year or two. I have never been disappointed with the appearance and quality of the items.

Date of experience: August 23, 2023
Idaho
1 review
1 helpful vote
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Great To Deal With
September 22, 2023
Updated review

Quick - receipt as promised
Not pleased with the product, looked a lot better on line than actual product. Not sure if I will keep or return

Date of experience: August 23, 2023

Quick
August 15, 2023
Previous review

Quick - great selection

Date of experience: August 15, 2023
Florida
1 review
0 helpful votes
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The earrings are a perfect size for my purposes. The star burst design is
Nice and different than the other diamond earrings I own.I am pleased with them and I would recommend them.

Date of experience: August 23, 2023
New Jersey
1 review
0 helpful votes
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Beautiful Pearl necklace
August 23, 2023

The two pearl necklaces I ordered were in a recent catalog and I fell in love. Both are well made, easy to take on and off. Very classy but not old fashioned. Pearls are a nice size!

Date of experience: August 23, 2023
Illinois
1 review
1 helpful vote
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Great Experience
August 22, 2023

As expected, everything went smoothly as always.
I love your customer service and excellent products.
Thank you!

Date of experience: August 22, 2023
Ohio
1 review
3 helpful votes
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Have not received order.
September 21, 2023

I have not received my order yet.
I returned a bracelet that was too small and ordered a larger size, but it has not arrived.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 22, 2023
Barbara J. — Ross-Simons Rep
over a year old

It is important to us that all of our customers receive their orders in a timely manner. We regret to learn there may be an issue with delivery of your order. For assistance, our team can be reached 24 hours a day, 7 days a week at (800) 835-0919. A member of our team is reaching out to you.

Florida
1 review
0 helpful votes
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Great Shopping Experience
August 22, 2023

Love shopping@ RossSimons
Beautiful items to view on-site. No complications and always delivered quickly.

Date of experience: August 22, 2023
North Carolina
1 review
1 helpful vote
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Beautiful
August 21, 2023

My ring arrived in a very timely manner and was as beautiful as the picture. The size was also perfect.

Date of experience: August 21, 2023
Maryland
1 review
0 helpful votes
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Very easy to navigate site!so far the process has been easy. Hopefully the return process will also!

Date of experience: August 21, 2023
New York
1 review
0 helpful votes
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Very satisfied
August 20, 2023

I ordered a pair of earrings as a gift. They were just as depicted on the website. I was very impressed by the box they came in. Delivery was quick. Highly recommend Ross-Simons.

Date of experience: August 20, 2023
Texas
1 review
0 helpful votes
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The order was received very quickly
August 20, 2023

The order I received is exactly what I ordered, and the delivery was done in a very timely manner

Date of experience: August 20, 2023
Massachusetts
1 review
0 helpful votes
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Beautiful!
August 20, 2023

Fast and easy! The Necklace I ordered came wrapped securely. It is beautiful!

Date of experience: August 20, 2023
South Carolina
1 review
0 helpful votes
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Ok, not impressed
August 20, 2023

The earrings are flimsy and will not last the wear. I took a chance with this company anad not sure if I will order again..

Date of experience: August 20, 2023