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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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Ross-Simons used to have high quality creative products at reasonable prices. While there is a huge selection now, a lot of it looks good but it's either only gold-plated and/or the stones are inferior. This is why I chose vintage, but the earrings I bought were made of very light thin pieces of gold.
I'm always happy with my Ross-Simons items. Purchases are easy, and products ship quickly.
The topaz is paler than pictured and the sapphires are darker than pictured. Still worth keeping but a little disappointed.
Great online experience because the website is very friendly, the only thing it didn't display was the measurements of the diamond earrings I was purchasing so when I received them I realized they were not the size I had in mind when I saw them on the web.
Love the catalog and simply ordering process. Products are beautiful and packaged so nicely, especially for gifts.
Try them you won't be disappointed...Saw on Facebook
The jewelry pieces I bought are wonderful gold earrings. I loved that I could understand the size and the proportions of the earrings better through the video of them. I didn't buy a couple of pieces that I realized wouldn't work when I saw the video.
Only Difficulty was in finding the jewelry I had seen in your sales literature.
The quality of the earrings is excellent. I wish they were okay larger.
I love the jewelry I have bought, It is high quality and beautiful. The prices are very reasonable. You won't be disappointed if you buy something from them
Lot the bracelet. Looks as good in person as it did on the website.
I was duped. The earrings I ordered were about 1/3 the size of that which were described on the site.
Then as I requested a refund was sent a page that had a QR code... not easily photographed. In addition I now have to bring this to the post office and try to figure out what they are expecting me to do in order to submit the 5/8 inch earrings that look as though they are sized for a child.
The entire exercise has been frustrating and I will never order from this firm again.
My suggestion is STAY AWAY from this deceptive operation.
The product did not work for me but customer service was excellent and my return was easy.
We always hope that you love the item you receive, but we know things can look and feel different in person, so we offer 30-day returns to make shopping from home easier. If for any reason you are not 100% satisfied with your purchase the piece can be returned within the 30-day return period. Returns are easy to set up online. We do appreciate your feedback.
Very beautiful and well made. My mother is very happy with the ring and will likely be ordering another ring from Ross later.
Very pleased with The whole order.$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
Fox ring is beautiful- received sale price and fast free delivery service.
The earrings that I purchased seemed much larger in the picture provided, in which the model was wearing them. I was very disappointed when I received them. They are really tiny.
Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. This information can be found under Product Details. If for any reason you are not 100% satisfied with your purchase the piece can be returned within the 30-day return period. Returns are easy to set up online and we can be reached 24 hours a day, 7 days a week for assistance at (800) 835-0919. Thank you for your feedback.
Easy to order - quick delivery- it is great! Nice selection of items to choose from at reasonable price.
I ordered an acorn pendant and received one hat was about 1/3 shorter than pictured in the catalog. Pretty, but much smaller than I expected.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Representing size is difficult online, we do use our model to give the best reflection of the size. The earrings are 1/4 inch in width and have a hanging length of 5/8 inch as listed in under product details.
We provide our customers with a USPS label to attach to the package, the QR code printed on the return label is provided by the US Postal Service to provide instructions for using the label. We are happy to see you were able to receive your label with assistance from our Customer Service Representative via telephone. Once the label is attached to the return package, you may leave in your mailbox for your mail carrier to pick up or it can be dropped at any Post Office. Returns are processed within 4 business days from receipt.
For assistance, we can be reached 24 hours a day, 7 days a week at (800) 835-0919. We are always happy to assist. A member of our team is reaching out to you.