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Ross-SimonsReviews 14,648

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,169
This company responds to reviews on average within 3 days

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73,864 reviews

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Indiana
1 review
0 helpful votes
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Beautiful piece of jewelry!
October 20, 2023

Received promptly and packaged securely.
Very pleased with each order I have placed with this company.

Date of experience: October 20, 2023
Massachusetts
1 review
2 helpful votes
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Beautiful earrings
October 20, 2023
Updated review

I love the beautiful, oval-shaped silver earrings I just received. They are a perfect size for me, not too small and not too big. They are beautifully polished and look great!

Date of experience: October 20, 2023

My Bling Ring
June 6, 2023
Previous review

Shopping is so easy on your website because it's so easy to navigate. And your jewelry is always beautiful. I love my gorgeous new ring!

Date of experience: June 6, 2023
Mississippi
1 review
0 helpful votes
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Monogrammed ring
October 20, 2023

I was so excited to receive my ring. I was very disappointed when I got it. It is so much smaller than the picture. I looks like a child's ring. I have ordered in the past and very pleased. Leanne Webster

Date of experience: October 20, 2023
Colorado
1 review
0 helpful votes
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Online experience
October 19, 2023

I have been a RS customer for a couple of decades now. This last order was the first time that I made an order completely on line. It worked seamlessly, as easy as calling in. The shipment was as fast as ever and I am a happy customer.

Date of experience: October 19, 2023
Florida
1 review
0 helpful votes
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A touch of sparkle
October 19, 2023

Great choices and pricing. Love the earrings I received as a birthday present. My sisters must really love me!

Date of experience: October 19, 2023
Arizona
2 reviews
0 helpful votes
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Easy to search for what I want and descriptions are good. Would like to see items on a person to make sure of sizes.

Date of experience: October 19, 2023
Florida
1 review
0 helpful votes
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Necklace
October 19, 2023

Nice and good quality necklace that is difficult to find in jewelry stores

Date of experience: October 19, 2023
California
2 reviews
0 helpful votes
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Great jewelry at a reasonable price
October 19, 2023

Saw this on channel 4 and just had to check it out thank you. Mirtha. I received all my items and I love them all. Great delivery time as well. Thank you.

Date of experience: October 19, 2023
South Dakota
1 review
0 helpful votes
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I purchased earrings.
October 19, 2023

The earrings are lovely. I had a slight mishap in delivery and customer service was right on it. Extremely happy with the service I received.

Date of experience: October 19, 2023
California
1 review
0 helpful votes
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Star Fish ring
October 19, 2023

The ring on line does not look mush like the actual ring. The ring band width is small and the starfish are tiny on the ring. Also the ring is narrow inn the back which is not evident on the listing.

Date of experience: October 19, 2023
Missouri
1 review
0 helpful votes
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Detailed info and ring size helped me make my decision quickly.

Date of experience: October 19, 2023
Nevada
1 review
0 helpful votes
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Expectation Was Met
October 18, 2023

The item was just like what I saw in the ad. I am well pleased.

Date of experience: October 18, 2023
New York
2 reviews
0 helpful votes
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Great clasps
October 18, 2023

Great gadget to help put on necklaces. And they're gold, so they won't tarnish.

Date of experience: October 18, 2023
North Carolina
2 reviews
0 helpful votes
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Joining the VIP club
October 18, 2023

Online chat was very informative! I will be shopping for jewelry with you all frequently!

Date of experience: October 18, 2023
New York
1 review
0 helpful votes
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Quick delivery/service
October 18, 2023

I really like the ring but it looks thicker in the picture. Other than than, it's still Beautiful design and elegant to wear

Date of experience: October 18, 2023
Delaware
1 review
0 helpful votes
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Great quality at a great price
October 18, 2023

Lots of choices available, great quality and awesome prices. Very happy with my purchase!

Date of experience: October 18, 2023
India
1 review
0 helpful votes
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Had the most pleasant, easy and hassle free services fro Ross-Simons. The staff were very helpful. Asked questions to understand my problem. And kept their words. I would not hesitate to shop from there again!

Date of experience: October 17, 2023
West Virginia
1 review
0 helpful votes
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Blue Hues Beauty
October 17, 2023

The ring that I ordered is lovely! I was concerned that the silver band might be flimsy, but the silver content feels substantial. The three hues of blue topaz—sky blue, Swiss blue, and London blue are all true to color and deeply saturated. It is a comfortable ring to wear and very pretty.

Date of experience: October 17, 2023
Illinois
1 review
4 helpful votes
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Tiny
November 13, 2023

Small and not as ornate as the picture. Dissatisfied

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 17, 2023
Barbara J. — Ross-Simons Rep
over a year old

Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. This information can be found under Product Details. If for any reason you are not 100% satisfied with your purchase the piece can be returned within the 30-day return period. Returns are easy to set up online and our team can be reached 24 hours a day, 7 days a week for assistance at (800) 835-0919. Thank you for your feedback.

Colorado
1 review
0 helpful votes
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R&B Holly Bell Ornament 2023
October 16, 2023

The item arrived in perfect condition and very quickly. Thanks!

Date of experience: October 16, 2023