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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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I love your jewelry. It's always a pleasure ordering from your company.
I like the jewelry. A little high in price but I am glad I can pay over time
User friendly! Well done! Love the selection and the reasonable prices
Bought for my son's wedding. It's beautiful and I can't wait to wear it.
This is my first time shopping with Ross-Simons.And it was a great experience.
Ease of shopping great selection, Selection is great and products are as described.
Not a good process at all! Discounts process stinks and they trick you at every turn!
Easy to order and the earrings are perfect! They are lightweight and look more expensive than they really were
I requested a print catalog; instead, Ross-Simons started bombarding me with emails (daily). I never joined an email list! I contacted customer service at Ross-Simons, and STILL! They email every day. I've unsubscribed and I have contacted customer service several times. I have not had the courtesy of a reply. STOP EMAILING ME! I WOULD NEVER EVER BUY FROM YOU DUE TO YOUR COMPANY'S LACK OF CUSTOMER SERVICE, even if I do get a catalog!
The item was a little splurge gift for myself and I love it. I have other Henri Daussi pieces.
Very happy with all service, quality and product. Really fabulous overall!
My daughter selected this item and had it on her Pinterest page. Your company was easy to locate and order on line.
I got my ring and it was beautiful but I ordered a size to small. And they got it taken care of right away even tho it was my fault.
Pages of items for sale difficult to navigate tel. It was a good experience.
Pages of items for sale difficult to navigate tel
The ruby looked like a piece of plastic it was chipped around the bottom of the stone and extremely cloudy. I immediately returned it.
In the past I have purchased jewelry that I was very happy with.
The prices are good. Shipping was fast. I'd love to be able to review each item but that's not an option.
Necklace chain was twisted into a big knot. Probably because loose in the box.
I called to return the necklace and was sent a return label immediately.
The box has been returned and received. Waiting for refund.
(I purchased a $3495 ruby tennis bracelet just before this and had no problems)
We regret there is an issue with the necklace from your order. This certainly isn't normal and not the experience we want for our customers. Returns are processed Monday-Friday within 4 business days of receipt. We show the current USPS tracking was delivered yesterday 10/26/23. Your refund will process to your preferred method as requested within the 4 business days. It may take up to 5 days to reflect on your account, depending on your bank. Thank you for your patience as we take care of this for you. A member of our team has reached out privately.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We only want you to receive communication requested. We regret to learn you are receiving emails after using the opt out option on our website. We have removed your email from all Luxury Brand Holding Communications. We apologize for any inconvenience this has caused you. We are following up with our Representatives to be sure all requests are handled correctly. Thank you for your feedback.