Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Ross-Simons

Ross-SimonsReviews 14,648

4.0

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
How would you rate Ross-Simons?
grey star
grey star
grey star
grey star
grey star

Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,169
This company responds to reviews on average within 3 days

Instant Feedback

73,864 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Stephen E.
Unfollow Stephen E.
Share Review
Report Review

My wife loved the necklace
November 4, 2023

The site was very easy to use and navigate through I found some beautiful pieces that my wife would love she absolutely loved the necklace I picked out it was a fair price not cheap but fair. I have recommended Ross and Simons to friends

Date of experience: November 4, 2023
Maryland
3 reviews
0 helpful votes
Follow Evelyn G.
Unfollow Evelyn G.
Share Review
Report Review

Such a great price, easy personalization, and received them so fast! I will definitely order again!

Date of experience: November 4, 2023
Florida
1 review
0 helpful votes
Follow Eileen V.
Unfollow Eileen V.
Share Review
Report Review

6MM ball drop earring
November 4, 2023

I especially like that website displays item on a model just by hovering over the item. The earrings are very pretty, light weight and catch the light. The 6MM size gold bead was just too small for me, so I returned them and ordered the 8MM size in the same earring.

Date of experience: November 4, 2023
Georgia
1 review
0 helpful votes
Follow Patty F.
Unfollow Patty F.
Share Review
Report Review

Order and delivery
November 3, 2023

Ease of ordering
Great quality
Arrived sooner then expected

Date of experience: November 3, 2023
New York
1 review
1 helpful vote
Follow Phyllis H.
Unfollow Phyllis H.
Share Review
Report Review

Love my purchases.
November 3, 2023

A great value and speedy delivery.
Love the jewelry

Date of experience: November 3, 2023
Louisiana
1 review
1 helpful vote
Follow Julie X.
Unfollow Julie X.
Share Review
Report Review

Love this ring!
November 3, 2023

Had an easy and pleasant buying experience. Definitely will order again.

Date of experience: November 3, 2023
Missouri
1 review
1 helpful vote
Follow Holly F.
Unfollow Holly F.
Share Review
Report Review

Good service
November 2, 2023

Order filled in timely manner. Product packaged very nicely. Larger than I had hoped.

Date of experience: November 2, 2023
California
1 review
0 helpful votes
Follow LORI L.
Unfollow LORI L.
Share Review
Report Review

To Big
November 2, 2023

Not only were the ball way to big for my wrist but I had to pull the bracelett as tight as it would go to fit my wrist. I have very small wrist and this bracelett just looked way to big on it. I ended up returning it.

Date of experience: November 2, 2023
California
2 reviews
0 helpful votes
Follow Michelle J.
Unfollow Michelle J.
Share Review
Report Review

Great products at great prices
November 2, 2023

Beautiful products at great prices. It is a wonderfully easy website to navigate!

Date of experience: November 2, 2023
Maryland
1 review
0 helpful votes
Follow Walter T.
Unfollow Walter T.
Share Review
Report Review

Satisfied
November 2, 2023

It was a good experience it was very pleasant and I will be buying more

Date of experience: November 2, 2023
Virginia
2 reviews
1 helpful vote
Follow Judy W.
Unfollow Judy W.
Share Review
Report Review

Easy to read, good descriptions of products, ease checkout

Date of experience: November 1, 2023
Connecticut
1 review
1 helpful vote
Follow Jane Y.
Unfollow Jane Y.
Share Review
Report Review

Necklace
November 1, 2023

The necklace was extremely thin and the clasp was not easy to use. I returned it.

Date of experience: November 1, 2023
Illinois
1 review
4 helpful votes
Follow Ulzii A.
Unfollow Ulzii A.
Share Review
Report Review

Stone is qualified Designers mare working elegant...
October 31, 2023
Updated review

Stone is qualified
Designers are working elegant
Metal is good

Date of experience: October 31, 2023

Always nice product Quick service Thanks
June 29, 2023
Previous review

Always nice product
Quick service
Thanks

Date of experience: June 29, 2023

Stone is nice
November 1, 2022
Previous review

Stone is nice

Date of experience: November 1, 2022

Product is NiceSpecially stone is very nice
May 1, 2022
Previous review

Product is Nice
Specially stone is very nice

Date of experience: May 1, 2022
New York
1 review
1 helpful vote
Follow Susan B.
Unfollow Susan B.
Share Review
Report Review

Just what I needed
October 31, 2023

I have 1 CT (each) emerald studs that needed some pop and these flower earring jackets were just the thing. My earrings fit in them perfectly and they add some pizzazz. Plus I can use them for other studs as well.

Date of experience: October 31, 2023
Rhode Island
1 review
0 helpful votes
Follow Gale C.
Unfollow Gale C.
Share Review
Report Review

Love Ross Simon's jewelry…..
October 31, 2023

Love Ross Simon's jewelry….I always find something shopping for Christmas now…..

Date of experience: October 31, 2023
Virginia
1 review
0 helpful votes
Follow Roberta J.
Unfollow Roberta J.
Share Review
Report Review

Absolutely beautiful
October 30, 2023

The items that they have are excellent and the service is fast and reliable. The shipping is quick and items are packed with care. I've recommended them to several people and they are very happy with their purchases.

Date of experience: October 30, 2023
Kentucky
6 reviews
0 helpful votes
Follow DAVID W.
Unfollow DAVID W.
Share Review
Report Review

Opal Necklace
October 30, 2023

Shopping went reasonably easily, but haven't yet given the necklace to my wife. The extra (gold) magnetic latch doesn't appear to work, because of the latch arrangement built into the necklace, so it appears to be a $100,00 waste of money.

Date of experience: October 30, 2023
Illinois
2 reviews
0 helpful votes
Follow Linnie O.
Unfollow Linnie O.
Share Review
Report Review

Good experience
October 30, 2023

I got what I ordered, with no problems. This was not my first time making a purchase Ross-Simons.

Date of experience: October 30, 2023
New Jersey
1 review
8 helpful votes
Follow Valeria O.
Unfollow Valeria O.
Share Review
Report Review

More$$ for Less
November 22, 2023

I expect better the ring looks cheap its going back

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 30, 2023
Barbara J. Ross-Simons Rep
over a year old

Thank you for your feedback. We regret to learn the ring is not as you expected. We sell 1000s of pieces so there is something for everyone, we understand this was not the right piece for you. If for any reason you are not 100% satisfied with your purchase, the piece can be returned within the 30-day return period. Returns are easy to set up online and our team can be reached 24 hours a day, 7 days a week for assistance at (800) 835-0919.

New Jersey
1 review
17 helpful votes
Follow Olga V.
Unfollow Olga V.
Share Review
Report Review

Unsatisfied terrible quality of merchandise
I'm returning this for refund

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 29, 2023
Barbara J. Ross-Simons Rep
over a year old

Thank you for your feedback. We regret to learn the items were not as you expected. We sell 1000s of pieces so there is something for everyone, we understand these were not the right pieces for you. Returns are processed within 4 business days from receipt of the return. Returns are easy to set up online and our team can be reached 24 hours a day, 7 days a week at (800) 835-0919 for assistance. We are always happy to assist.