On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
This was a very easy order. User Friend site for the ordering process.
I was disappointed that the back was hollow. Not sure whether I will keep it.
I always have a great experience and always love my purchases
I love your jewelry and have been a customer for over 30 years
First experience with this company but I love the bracelet
I own a beautiful pair of Ross Simons earrings and just purchased a pair for a friend. So many beautiful pieces and great sale prices. Will be back for more purchases. I've found other things that I definitely want. Great quality jewelry.
Excellent. It's fast and easy to get around your site. My jewelry is exactly what I ordered.
Beautiful necklace, excellent quality! Item shipped quickly in a nice gift box. Very happy with my purchase.
The bracelet was beautiful! It has such an elegant look and feel.
Looking for Italian ear rings. Found this set. Italian Multicolored Murano Glass Drop Earrings in 18kt Gold Over Sterling. Wife loves them!
The metal was absolutely too thin, and I could have bent it easily in my fingers. 3/8" wide was questionable. I returned for a refund, not worth the $$$.
Great selection of quality products. Whatever I buy always arrives as promised. Beautiful items. My wife loves everything I've purchased for her. 5 stars! This is the second year of doing business with you and once again you do not disappoint! Thanks for caring and being professional and honest.
I ordered several items. The one that was sub-par was a set of stud ear rings. I took one out and started to take the back off and the post came off in my hand. Obviously not good quality. I immediately contacted the return dept and got a return authorization. The form says that you may take 4.95 from my refund to cover the shipping. Why should I have to pay for such shoddy product to be returned?
Rhodolite Garnet Band Ring, Instant Love!Had to Have It! Arrived within 5 Days! As Always,Prompt Safe Pkgd Delivery Always a Satisfactory Shopping Experience! It is A BEAUTIFUL RING!HAVE BEEN GETTING ALL KINDS OF COMPLIMENTS!
Not so good. The ring is beautiful and fits great but it was damaged. The gold was cracked.
Quick and easy. Bought this as a gift. Great shopping experience.
Both products are very well made.they are beautifully done.
Lovely gifts for my mom and sister for Christmas. Shopping for their favorite styles was easy.
The item is beautiful but the packaging was a bit disappointing. The box was too big and the crystal was wrapped in paper instead of some kind of soft material and put in a velvet bag that is quite large for the size of the crystal. Overall, I am very pleased with the purchase.
Easy to order and received my order on a timely basis. The earrings were not what I expected. The color was dull and not what I hope for. I've contacted customer service and indicated that I want to return the order and receive a refund to my original method of payment.
Exactly what I was looking for! Easy to order. Can't wait to get them!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. We regret to learn of the issue you had with one of the pairs of earrings you received. This is not typical and certainly not the experience we want for our customers. We have informed our team. A member of our team has reached out to you in a private message.