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Ross-SimonsReviews 14,648

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,169
This company responds to reviews on average within 3 days

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73,864 reviews

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South Carolina
1 review
2 helpful votes
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Love the jewlery armoire! Love it.
November 25, 2023

Love the white jewelry armoire. Perfect size. Lots of hooks for necklaces and can layer several per hook.

Date of experience: November 25, 2023
Colorado
1 review
1 helpful vote
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Positive
November 25, 2023

Had no issues and love earrings.Will order again and share with friends and family.

Date of experience: November 25, 2023
Pennsylvania
1 review
2 helpful votes
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Web-site
November 25, 2023

Web-site easy to use. For an older person like myself, it was a pleasure shop online with you.

Date of experience: November 25, 2023
Maryland
1 review
1 helpful vote
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Spent hours driving around town looking for sterling Christmas ornament. Should have come to you first - it would have saved me gas $, stress and traffic.

Date of experience: November 24, 2023
New Jersey
1 review
0 helpful votes
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Beautiful but a little too small
November 24, 2023
Updated review

Ross-Simons is reliable and ordering from them is easy and smooth> Thank you!

Date of experience: November 24, 2023

So far good!
November 15, 2023
Previous review

So far good!

Date of experience: November 15, 2023
North Carolina
2 reviews
0 helpful votes
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Gold earr
November 24, 2023
Updated review

Completely satisfied with available selections, ordering process and delivery but the earrings were a little smaller than anticipated. I will keep them as they do look nice.

Date of experience: November 24, 2023

Shopping was great
May 24, 2022
Previous review

Shopping was great. Getting AFFIRM to recognize me was the problem.

Date of experience: May 24, 2022
New Jersey
2 reviews
0 helpful votes
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Beautiful craftsmanship:quality work
November 24, 2023

Positive and easy!?The design of the picture of the product on line was exactly the same in person. Well priced selection

Date of experience: November 24, 2023
Washington
1 review
1 helpful vote
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I loved my neclklace, my bracelet not so much.
November 23, 2023
Updated review

I liked the style of the bracelet but felt quality was lacking. A bit tinny I thought.

Date of experience: November 23, 2023

Lovely items, easy website
November 14, 2023
Previous review

Lovely items, easy website

Date of experience: November 14, 2023
Missouri
3 reviews
0 helpful votes
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Love this ring!
November 23, 2023
Updated review

This is my 4th little ring purchase. This one is garnet with diamonds. I also have emerald with diamonds, a ruby and a diamond. They stack beautifully. Good price, good quality. They are
So dainty and pretty, and really suit me.

Date of experience: November 23, 2023

I kept having to go back and fill in stuff I had already...
November 15, 2023
Previous review

I kept having to go back and fill in stuff I had already typed in

Date of experience: November 15, 2023
New Jersey
4 reviews
1 helpful vote
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Christmas jewelry
November 23, 2023

Very happy with the entire process. No problems at all. Will continue to purchase from you.

Date of experience: November 23, 2023
Virginia
1 review
0 helpful votes
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Lovely aquamarines
November 23, 2023

The earrings are lovely. The only con is that the small studs are r much smaller than pictured.

Date of experience: November 23, 2023
Ohio
2 reviews
0 helpful votes
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Beautiful high quality jewelry
November 23, 2023

The online search is easy. The fact that there is a customer service number and that you can actually speak to a live person makes every shopping experience a pleasure.

Date of experience: November 23, 2023
Alabama
3 reviews
1 helpful vote
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Perfect pearl earrings
November 23, 2023

We were going to visit with the in laws for Thanksgiving.
Wanted the perfect gift. And it was!
14 k yellow gold with white pearl.
My mother in law LOVED them.
Dainty and lovely, easy to wear.
And good price.
For safety, check the clasps.

Date of experience: November 23, 2023
Georgia
1 review
7 helpful votes
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Disappointed
December 20, 2023

The necklace was so delicate I had to return it. There was no way that wasn't going to break really easily. Value for money just wasn't there.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 23, 2023
Barbara J. — Ross-Simons Rep
over a year old

We are sorry to learn the Gold Mirror-Link Necklace was not as expected. We provided your feed back to our Quality Team and they advised, we have not received any returns as damaged for this popular necklace this year. We always hope you love the item you receive, but If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns are easy to set up online and our team can be reached 24 hours a day, 7 days a week at (800) 835-0919 for assistance. We are always happy to assist. We appreciate your feedback. A private message was sent.

Florida
1 review
0 helpful votes
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Fast
November 23, 2023

Does not seem to be adjustable for different sizes

Date of experience: November 23, 2023
Rhode Island
1 review
0 helpful votes
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Great online shopping experience
November 22, 2023

No issues. Like this pendant for my godchild. Good sale price, easy on line ordering. Shipped quickly

Date of experience: November 22, 2023
Florida
1 review
0 helpful votes
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3 Cheers for Ross Simons!
November 22, 2023

Informational and efficient. I got me a lovely nice workmanship Irish ring that I can pass on to my granddaughter. Some days it's great to be Irish!

Date of experience: November 22, 2023
New Jersey
1 review
0 helpful votes
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Happy
November 22, 2023

Great Experience. The prices are great and the jewelry is beautiful. I will purchase more for Christmas gifts. Thank you!

Date of experience: November 22, 2023
Minnesota
5 reviews
8 helpful votes
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Beautiful
November 21, 2023

Was easy to shop. Was just looking on google for gold earrings when a picture of beautiful earrings popped up. Went to the site and the rest was easy. The product is exceptional.

Date of experience: November 21, 2023
Pennsylvania
1 review
0 helpful votes
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Good quality
November 21, 2023

Received on time. Good quality. Haven't worn them yet but they are very pretty.

Date of experience: November 21, 2023