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Ross-Simons

Overview

Ross-Simons has a rating of 4.7 stars from 11,755 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

service
1,214
shipping
49
quality
10,146
This company responds to reviews on average within 3 days

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56,605 reviews
+39
How would you rate Ross-Simons?
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New Jersey
1 review
2 helpful votes
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Better Presentation Needed
December 23, 2024

I bought one tiny stud earring to give as a gift. The earring itself is lovely, but--I don't know how to present it since it's just sitting in the bottom of a little plastic bag. I know the earring is tiny, but still. Now I'm looking for a black jewelry box to put it in. Since earring boxes typically have 2 holes, I'm thinking ring box? Necklace? I don't know. A box from you would've been very helpful.

Date of experience: December 13, 2024
Maryland
1 review
1 helpful vote
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I love my ring!
December 6, 2024

I am undergoing cancer treatment and have lost a significant amount of weight, so my rings were twirling on my fingers. I've looked in stores but was intrigued when I saw a R-S ad, because the rings were so unique, and they came as small as a size 5. After much indecision, due to all the choices, I settled upon the Garnet Highway ring. Not my usual color of stone (I love any blue stone) but wanted something different. It is more beautiful in person, fits perfectly, and was shipped pretty fast. I'm now considering another ring for my right hand 😊

Date of experience: December 7, 2024
Pennsylvania
1 review
0 helpful votes
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Love the Citrine Gold earrings
January 27, 2025

I was very glad with the service and the turnaround time. I received the earrings on a timely manner. It did not take long. I'm satisfied with the quality of the citrine earrings.

Date of experience: January 17, 2025
New Jersey
1 review
0 helpful votes
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Necklace
December 30, 2024

I ordered right before Christmas and got it on time. My wife absolutely loved the necklace and everyone over fell in love with it. We will be making another purchase soon.

Thank you
Richard M.

Date of experience: December 30, 2024
Massachusetts
1 review
0 helpful votes
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I love Ross Simons.
February 5, 2025

Very Very good experience with Ross Simons. I hve been marries for 59 years and many of my wedding gifts came from Ross Simons. I am originally from R.I.

Date of experience: January 26, 2025
Virginia
1 review
1 helpful vote
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Not great
March 1, 2025

Placed an order, received confirmation, never shipped. You canceled order for unknown reason, without notifying me. Then I had to fight with telephone rep to reorder at the same price. Finally got price concession, and free late delivery. Product I ordered was good, but may be last experience with company

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 19, 2025
Barbara J. Ross-Simons Rep
3 months ago

Customer experience is important to us and we regret the issue you had completing your order. We use all feedback and record all conversations as a training opportunity for our representatives. Private message sent.

California
1 review
0 helpful votes
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Exceptional Quality
December 10, 2024

I needed a new silver ring as I had surgery on my hand and most of my rings did not fit. I saw a beautiful ring online with an intricate design that makes a statement. And there was a sale! The ring arrived and I love it. Each time I've worn it, I've received compliments. I will definitely order from this company again.

Date of experience: December 11, 2024
Colorado
1 review
0 helpful votes
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Another good buy!
December 24, 2024

I have ordered several times from Ross-Simon's through the years and have always been pleased with their products and the customer service they provide. Their jewelry is beautiful and I love looking for that "special" unique piece in their online catalog.

Date of experience: December 14, 2024
Nevada
1 review
0 helpful votes
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Disappointed is an understatement
December 17, 2024
Updated review

Website was a bit slow but has great selections. This was my first and last time ever ordering. They say the product came with a gift box so I thought that ment like what jewelry normally comes in boy was I wrong! The earrings were in a sealed zip lock bag no box that is presentable for a gift box to display them at all. Much smaller in person as well. Quality mediocre at best.Disappointed but will see if my nieces like them or if I return them. Shipping took 2 weeks!

Date of experience: December 7, 2024

Website was a bit slow but great selections
December 7, 2024
Previous review

Website was a bit slow but great selections

Date of experience: November 27, 2024
Texas
1 review
0 helpful votes
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If you love bling at a great price and quality
December 20, 2024
Updated review

Nice price user friendly site and very good Quality products! I window shopped for hours my birthday is on December 26 oftentimes Xmas over shadow gift giving so it's my time of the year to treat myself to something I love Jewelry!

Date of experience: December 10, 2024

Nice clearance prices
December 10, 2024
Previous review

Nice clearance prices

Date of experience: November 30, 2024
Texas
1 review
0 helpful votes
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Beautiful bracelet
December 29, 2024

The bracelet is beautiful. The bracelet clasp is ill designed. I could not get the clasp to fit into the slot. Was disappointed as I really liked the bracelet but as stated the clasp did not function properly.

Date of experience: December 19, 2024
Texas
1 review
0 helpful votes
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Fun shopping
March 13, 2025

Easy website for shopping and actually fun looking at all of the lovely pieces of jewelry. Very descriptive and no surprises when my shipment arrived.

Date of experience: March 13, 2025
Texas
1 review
0 helpful votes
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Products
February 9, 2025

I really like what I ordered - but both items were in the midst of gold over sterling or something else I would not look at
Would like to see the lower value items in its own category.

Date of experience: January 30, 2025
Washington
1 review
0 helpful votes
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Not happy
March 1, 2025

Purchase was a gift sent to receiver and u sent my name and Billing address to them it was incorrect but had my name I'm not happy it would of revealed my Billing address

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 19, 2025
Barbara J. Ross-Simons Rep
3 months ago

When placing an order online as a gift to be sent to a gift recipient, only the price of the item is excluded from the invoice. The name and address of the sender is always included to the gift recipient. Private message sent.

California
1 review
0 helpful votes
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Wonderful site
March 11, 2025

I've many pieces of costume (doesn't equal cheap) jewelry from Ross Simons the past few years. Never disappointed. Just bought lab-grown diamond studs, which are simply lovely.
I highly recommend.

Date of experience: February 3, 2025
New York
1 review
0 helpful votes
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Ross Simmons has quality merchandise, and I have purchased items for years. This is the first time that I wasn't happy with how tiny the 14k charm is. The necklace i purchased is lovely though.

Date of experience: March 25, 2025
Massachusetts
2 reviews
0 helpful votes
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Great buying experience
December 10, 2024

Excellent prices and easy to use web site, from ordering to delivery everything was excellent. Shipping was quick and quality of jewelry is awesome. If you're thinking about buying something from Ross-Simon's do it, you won't be disappointed.

Date of experience: December 10, 2024
Alabama
1 review
0 helpful votes
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Absolutely Beautiful!
January 30, 2025

I have been wanting these earrings for a while. I splurged on myself and bought them when they were on a one day sale. That makes them even more special. I love them. They make me feel beautiful!

Date of experience: January 20, 2025
California
1 review
0 helpful votes
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Good Fortune pink bracelet
February 25, 2025

Wow! I absolutely love my good fortune pink jade bracelet. Ordering was super easy and it came so fast. I received updates with every step of the shipping process. Im so happy and obsessed with Ross Simons jewelry.

Date of experience: February 15, 2025
North Carolina
1 review
0 helpful votes
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Necklace Extension
December 26, 2024

I purchased the necklace extender for a Christmas gift. It looks very nice. It came in a very soft, nice pouch inside of a small box. Very professional packaging. I believe my mother will be quite pleased when she opens it up. I purchased it to add length to a cherished necklace of hers.

Date of experience: December 16, 2024