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Ross-Simons

Overview

Ross-Simons has a rating of 4.7 stars from 11,775 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

service
1,214
shipping
49
quality
10,165
This company responds to reviews on average within 3 days

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56,631 reviews
+39
How would you rate Ross-Simons?
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Massachusetts
2 reviews
0 helpful votes
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Great buying experience
December 10, 2024

Excellent prices and easy to use web site, from ordering to delivery everything was excellent. Shipping was quick and quality of jewelry is awesome. If you're thinking about buying something from Ross-Simon's do it, you won't be disappointed.

Date of experience: December 10, 2024
Alabama
1 review
0 helpful votes
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Absolutely Beautiful!
January 30, 2025

I have been wanting these earrings for a while. I splurged on myself and bought them when they were on a one day sale. That makes them even more special. I love them. They make me feel beautiful!

Date of experience: January 20, 2025
California
1 review
0 helpful votes
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Good Fortune pink bracelet
February 25, 2025

Wow! I absolutely love my good fortune pink jade bracelet. Ordering was super easy and it came so fast. I received updates with every step of the shipping process. Im so happy and obsessed with Ross Simons jewelry.

Date of experience: February 15, 2025
North Carolina
1 review
0 helpful votes
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Necklace Extension
December 26, 2024

I purchased the necklace extender for a Christmas gift. It looks very nice. It came in a very soft, nice pouch inside of a small box. Very professional packaging. I believe my mother will be quite pleased when she opens it up. I purchased it to add length to a cherished necklace of hers.

Date of experience: December 16, 2024
New York
1 review
1 helpful vote
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Highly Disappointed
February 5, 2025

I received a used item with the back of the ring scuffed up and the ring in a plastic bag. This ring should have come with the Judith Ripka box and pouch. Very disappointed with the ring. Do better.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 25, 2025
Barbara J. Ross-Simons Rep
4 months ago

We regret that you were not pleased with the ring. The designer pieces that we carry do not come in the designer's box, they come in our Ross-Simons boxes. Also, this was not a pre-owned piece. All of our pieces are sold brand new, unless they are advertised in our Estate collection, which this piece would not qualify. We are glad that you were helped with the return by our friendly customer service representative. Private message sent.

California
1 review
0 helpful votes
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Bait and switch
December 22, 2024

I ordered a pair of turquoise earrings, based on the photo that showed a very beautiful blue turquoise stud earrings. The stone was very blue and that was the predominant color, almost all blue. What I received was a pair of stud earrings where the stones had so many dark inclusions that they seemed black instead of blue. Totally disappointed and will never shop this site again. Can't say I trust them to send me something closer to the photo, so money down the drain.

Date of experience: December 12, 2024
Massachusetts
1 review
0 helpful votes
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I am a frequent shopper at Ross Simon. Always have been amazed how short the delivery time is. This latest purchase seemed to be stuck in Indianapolis for weeks. Not blaming Ross Simon, it seemed to be the postal service.

Date of experience: February 19, 2025
Virginia
1 review
0 helpful votes
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18th Birthday present
April 23, 2025

Izzabella loves her Birthday present! She and her dog, Lily, are big pals and Lily helped Izz through some hard times.
From,
Her Gammy, who really likes and appreciates goodies from Ross-Simons

Date of experience: April 13, 2025
Massachusetts
1 review
0 helpful votes
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Good customer Service
December 24, 2024

I received my pendant but there was a flaw in it. I called and got an agent without having to wait on hold forever. He spoke English clearly and was very accommodating. He immediately put a replacement in the mail and I received it in a couple days, just in time to give it as a gift. I'm very happy with my purchase.

Date of experience: December 14, 2024
Minnesota
1 review
0 helpful votes
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Pretty Ring For The Price
December 21, 2024

Fast and easy order and delivery. It's a pretty ring for the price, although when side by side with my real tanzanite and diamond ring you can easily tell the difference. It's nice for daily wear, my real one is too dressy for my taste for everyday wear.

Date of experience: December 21, 2024
Pennsylvania
1 review
1 helpful vote
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Disappointment with products
December 19, 2024

It is not the experience, but the quality of the merchandise. Everything was much smaller than depicted in the pictures. I will be sending everything back and expect a full refund. Also, now I must find other gifts for my relatives at the last minute. I am very disappointed and will not be shopping with you again!

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 9, 2024
Barbara J. Ross-Simons Rep
5 months ago

We understand the jewelry was smaller than expected. Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. In addition, the photos of the jewelry are from our inventory and shown on our model for the best representation of the size. Returns are easy to set up online. For assistance, please call us, we can be reached 24 hours a day, 7 days a week at (800) 835-0919. We are always happy to assist. A member of our team is reaching out to you.

New Hampshire
1 review
0 helpful votes
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Elephant cuff bracelet
January 26, 2025

I ordered an Elephant cuff bracelet as a gift. It was sent out the same day and I received it a few days later. Such a beautiful bracelet. I will order from Ross-Simons again couldn't be happier.

Date of experience: January 16, 2025
Tennessee
1 review
0 helpful votes
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Beautiful bracelets
December 21, 2024

They arrived pretty quickly. The bracelets are really pretty but they are lighter than I was expecting. They are also very large on my wrist and can easily slide off. I tend to wear one at a time so I don't lose them.

Date of experience: December 11, 2024
New York
1 review
0 helpful votes
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Miraculous Medal bracelet
January 17, 2025

This site offered the type of bracelet I wanted. It was a bit more expensive than I wanted to spend but was the only online location that offered the type of bracelet I wanted.

Date of experience: January 15, 2025
Virginia
2 reviews
1 helpful vote
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WOW...definitely does NOT disappoint!
December 7, 2024

Easy site to navigate. Beautiful pieces. The ring I purchased is bold and makes a statement but simple in the design. Love all the colors. I cannot tell you how name people stop and look at my ring and tell me how much they love it. Compliments every single time I am out and about. It is a wonderful, quality, solid, beautiful ring.

Date of experience: December 12, 2024
Texas
1 review
1 helpful vote
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They Think I Am Stupid
March 4, 2025

The earrings were a gift to my wife; she loves them. On my Order Confirmation it stated delivery requires a signature (with tax was over $1500.) I was happy to see the Signature required.
However, UPS just dropped off the little box out at the front entry area and went on; when my wife came home she found the box out front. Luckily the guy placing advertising hangers on doors had been by earlier than the delivery.
When I complained online, the rep from RS responded and said delivery signature WAS NOT REQUIRED. I told him it said it was on my order confirmation! He blew me off like I was stupid. Luckily I have kept the order confirmation and even printed it out in case of PC issues. I am very unhappy to say the least!

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 22, 2025
Barbara J. Ross-Simons Rep
3 months ago

We regret that the shipper did not request a signature on the order. Typically, orders that are this size do require a signature. We ship out our packages insured and of course would investigate if something went wrong. We do not block emails. Private message sent.

California
1 review
0 helpful votes
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Fast and easy and a wonderful product
March 6, 2025

The website provides a good description of the merchandise with excellent photos, which all happily proved accurate on receipt of the ring. The ring is beautiful. Website is easy to navigate and the ordering process very easy. Delivery was prompt!

Date of experience: February 24, 2025
Virginia
1 review
0 helpful votes
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Great product but slower than expected shipping
December 25, 2024

The product was received as advertised. I purchased it as a gift and expect the recipient will be pleased with it. Quality of the product as well as packaging was good and attractive. However, I felt the shipping time (6 days) was longer than expected so deducting one star for that.

Date of experience: December 15, 2024
California
1 review
1 helpful vote
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Beautiful Jewelery
January 12, 2025

I received the Bali style dragon earrings as a Christmas gift. The earrings are not to heavy to be worn all day. The design is intricate and goes well with casual or dressed up

Date of experience: January 2, 2025
Virginia
2 reviews
8 helpful votes
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Beautiful earrings
January 13, 2025
Updated review

Ross Simons is my go to store for jewelry. I love the look of these earrings but the clasps don't stay closed. I'm concerened I will lose one. Might have to send them back.

Date of experience: January 3, 2025

Great quality at great prices
August 11, 2024
Previous review

Great quality at great prices

Date of experience: August 1, 2024