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Ross-Simons

Overview

Ross-Simons has a rating of 4.7 stars from 11,781 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

service
1,215
shipping
49
quality
10,173
This company responds to reviews on average within 3 days

Instant Feedback

56,635 reviews
+39
How would you rate Ross-Simons?
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Virginia
2 reviews
8 helpful votes
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Beautiful earrings
January 13, 2025
Updated review

Ross Simons is my go to store for jewelry. I love the look of these earrings but the clasps don't stay closed. I'm concerened I will lose one. Might have to send them back.

Date of experience: January 3, 2025

Great quality at great prices
August 11, 2024
Previous review

Great quality at great prices

Date of experience: August 1, 2024
Ohio
1 review
1 helpful vote
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Great customer service
March 3, 2025

After believing my order had been lost, Ross-Simmons stepped up to replace the order. My order was mistakenly delivered to a neighbor. I'm very pleased with the quality and price of the jewelry. I will more business with this company.

Date of experience: February 21, 2025
Tennessee
1 review
0 helpful votes
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Aquamarine almost clear
March 13, 2025

The ring overall is beautiful, but I purchased it as a birthstone ring as a gift. The center stone is almost colorless which was disappointing, but I kept it anyway.

Date of experience: March 3, 2025
Texas
1 review
1 helpful vote
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Loose lever back
January 22, 2025

The level backs are flimsy and easily slip from the earrings. However, they are beautiful, but I can't wear them with the lever backs falling off. May I return them to you to be fixed?

Date of experience: January 12, 2025
North Carolina
2 reviews
0 helpful votes
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Quality lacking
December 22, 2024

This bracelet is not the quality of items that I have purchased in the past from Ross Simon- I was very surprised when I opened the package. No hallmarks anywhere on the bracelet and it looks cheap. I have purchased over the years, but this will do it for me. Did not bother to contact Ross Simon as it is obvious the quality is not there anymore.

Date of experience: December 12, 2024
Oklahoma
2 reviews
0 helpful votes
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Beautiful ring
December 13, 2024

Like the reviewers before me the bumble bee is smaller than expected, but once I tried it on, I think it is perfect. I think if it was bigger it would look gaudy. The amber is beautiful, and the shape is charming. Love it, and will purchase the earrings to match.

Date of experience: December 16, 2024
Georgia
1 review
0 helpful votes
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Very frustrating delivery process via USPS. Please see the above as I have listed the delivery route that went from Georgia, to Florida and then back to Georgia? I Just found it frustrating.

Date of experience: April 12, 2025
New York
1 review
0 helpful votes
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Disappointed
January 17, 2025

They sent a different bracelet that I was buying for a gift for someone. It arrived late and sent a substitute without notifying me or asking my approval.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 10, 2025
Barbara J. Ross-Simons Rep
4 months ago

We regret the issue you had with this order. We would never send a substitute piece out if something you ordered was not in stock, so we aren't sure what may have happened. We see that you were given a return reference number, and we will credit you for the piece when we receive it back. Private message sent.

Maryland
1 review
0 helpful votes
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Earrings were just Too small
February 23, 2025

These earrings were returned. They were way too small. Could barely get them on my earlobes - maybe I have fatter than normal lobes. Diamond and emerald were teeny tiny. Delivery was fast and returning for a refund was super easy

Date of experience: February 13, 2025
Florida
3 reviews
0 helpful votes
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Nutcracker Earrings
January 21, 2025

The earrings are great, I love them. However delivery was way to slow, also little information was available as to where the package was shipped n the process until the last 2 days.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 11, 2025
Barbara J. Ross-Simons Rep
4 months ago

It is important to us that all of our customers receive their orders in a timely manner. We regret to learn the order was not received in the time frame you expected. We will inform our team. We are happy to learn that you love the earrings.

Ohio
1 review
0 helpful votes
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Whimsical Frogs and Pearls
January 18, 2025

I bought these at the end of year sale and they are delightful. Love the sapphire eyes on the little frogs. I look forward to wearing the necklace and earrings set together soon.

Date of experience: January 8, 2025
Kansas
1 review
2 helpful votes
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Terrible Customer Service
December 21, 2024

One of the bracelets was not included in the package. However it was listed on the packaging slip enclosed. I sent two emails to customer service with no reply. I called and found out through the conversation that first they would reorder and then, said it was out of stock.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 11, 2024
Barbara J. Ross-Simons Rep
5 months ago

We regret to learn of the issue with a missing item. Our Customer Service Team responds to all messages generally within 4 hours of receipt of emails at our customerservice@ross-simons.com address. Due to holiday volume, it may take little longer this time of year. We were unable to locate an email from the email address provided. Customer issue was resolved and private message sent.

New Jersey
1 review
0 helpful votes
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Lovely ring of bling!
January 6, 2025

I was doing some last-minute ring shopping for a dark blue sapphire-like stone that would compliment my holiday outfit - and of course Ross-Simons had a budget-friendly one that fit the bill!

Date of experience: December 27, 2024
California
2 reviews
0 helpful votes
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Great Jewelry and Support
December 26, 2024

My wife is hard to shop for and will give loose ideas of what kind of jewelry she likes. I'm always able to find something here, the service is also exceptional, I recommend the VIP rewards program. I've been able to find some great deals and you also have access to a concierge who's very helpful

Date of experience: December 7, 2024
California
1 review
0 helpful votes
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Coupon?
January 30, 2025

When I made this purchase, I was supposed to receive a $50 off coupon for a future order and I've received no email or text or anything about the coupon.

Date of experience: January 20, 2025
Florida
1 review
0 helpful votes
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Bracelet + extender order
March 30, 2025
Updated review

Easy - Peasy... Great selection, fast service. Just a tad disappointed with the extender, one end was slightly kinked...

Date of experience: March 31, 2025

Bracelet purchase
December 29, 2024
Previous review

Easy and enjoyable so far! Quality products. Beautiful jewelry.

Date of experience: December 29, 2024
Florida
1 review
0 helpful votes
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Not a good experience this time
May 19, 2025

Wanted to take advantage of sale. Ordered 2 items; set of 3 bracelets is being returned & considering returning other item. Good return process!

Date of experience: May 9, 2025
Barbara J. Ross-Simons Rep
2 days ago

Thank you for sharing your feedback and highlighting our online return process. We're sorry your experience this time didn't meet your expectations. If there's anything more, we can do to assist you please don’t hesitate to reach out to our customer service team at 1-800-521-7677.

North Carolina
2 reviews
0 helpful votes
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Gorgeous!
May 15, 2025
Updated review

I ordered a bib necklace of red coral beads. So beautiful! I only wish there had been earrings to match! Very reasonable as well!

Date of experience: May 5, 2025

Easy peasy!
October 21, 2024
Previous review

Easy peasy!

Date of experience: October 8, 2024
Michigan
1 review
0 helpful votes
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The purchase experience was fine and easy to do.
I expected a more substantial looking earring, but what did I expect at that low price?

Date of experience: April 26, 2025
Pennsylvania
2 reviews
0 helpful votes
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Fast service
May 9, 2025
Updated review

As long as the two items I bought don't turn anybody's skin green or cause any irritation, I'll say my shopping experience was great!

Date of experience: April 29, 2025

Easy to order
April 28, 2025
Previous review

Easy to order. Hope your product doesn't have any deflects!

Date of experience: April 18, 2025