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Ross-SimonsReviews 14,649

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,170
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

New Hampshire
1 review
0 helpful votes
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Great anniversary gift!
November 25, 2024

Jewelry was just as expected.{ Beautiful!} Quick check-out and delivery.

Date of experience: November 15, 2024
New Jersey
1 review
0 helpful votes
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Awesome Company
November 25, 2024

RS never disappoints…great quality and customer service.

Date of experience: November 15, 2024
North Carolina
1 review
0 helpful votes
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Longtime customer
November 25, 2024

Many prior purchases all easy to order, arrived wrapped extremely well, have never returned even one.

Date of experience: November 15, 2024
District of Columbia
1 review
0 helpful votes
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Ross and Simon Experiences
November 25, 2024

I've always had positive experiences when purchasing Ross and Simon jewelry

Date of experience: November 15, 2024
Colorado
1 review
0 helpful votes
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Great quality but website is slow
November 25, 2024

Always Great quality in items previously ordered. Very satisfied

Date of experience: November 15, 2024
Maryland
1 review
0 helpful votes
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Very good experience with Ross Simons
November 25, 2024

I am an old time Ross Simons customer, and I keep coming for nice pieces.
It means that I never had a bad experience with Ross-Simons. I enjoy having jewelry from more than 10 years ago which are now rare and more expensive.

Date of experience: November 15, 2024
Massachusetts
1 review
0 helpful votes
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One problem only
November 25, 2024

I am stuck using an out of date old email that I no longer use. I want to use my current email address so I can get shipping alerts and other notifications but can't seem to update my info.

Date of experience: November 15, 2024
Alabama
1 review
0 helpful votes
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Quality jewelry for a great price
November 25, 2024

Several pieces I love and they are such quality. Never can go wrong with RS

Date of experience: November 15, 2024
Texas
1 review
0 helpful votes
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Loved it
November 25, 2024
Updated review

Pure fancy gems silver gold what can I say free shipping yes I do

Date of experience: November 15, 2024

High quality jewelry
October 23, 2024
Previous review

High quality jewelry I prefer Ross than JCPenney back then I was a JCPenney jewelry buyer but I mysteriously received a magazine in the mail and it caught my eye so I searched up ross online and there you go I'm addicted.

Date of experience: October 13, 2024
Massachusetts
1 review
0 helpful votes
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Always a pleasure to shop RS
November 25, 2024
Updated review

I had a question about joining the VIP club and emailed customer service. They responded quickly and efficiently.

Date of experience: November 15, 2024

Easy website to navigate
November 4, 2024
Previous review

Easy website to navigate. Some great sale items.

Date of experience: October 25, 2024
New York
1 review
0 helpful votes
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Ross-Simons has lots of stuff that looks tempting in the pictures but when you look at the item in pictures of models wearing them it is clear the items really are not suitable for a woman like my wife who is short and does not have a swan neck (as she terms it),

Date of experience: November 15, 2024
Illinois
1 review
0 helpful votes
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Good quality with great price point
November 25, 2024

I purchased holiday themed pearl and enamel earrings, and they were adorable and dainty for my petite frame. Great quality

Date of experience: November 15, 2024
North Carolina
1 review
0 helpful votes
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It was easy and fast.
This was a gift, that I always wanted for this holiday seasons.

Date of experience: November 26, 2024
Indiana
1 review
0 helpful votes
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Amber bumblebee Earrings
November 25, 2024
Updated review

I love my earrings! I was amazed that each body on each bumblebee actually had a little ant in it, it was so cool! I would definitely recommend your jewelry.

Date of experience: November 15, 2024

Great!
September 29, 2024
Previous review

Great! 👍🏻

Date of experience: September 19, 2024
California
1 review
0 helpful votes
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Sale price adjustment
November 25, 2024
Updated review

I was only 2 days late in the 30 days from delivery and customer service would not give me a price adjustment.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 15, 2024
Barbara J. — Ross-Simons Rep
over a year old

We investigated this inquiry regarding this order and see that you were given the best price on these earrings. These were just purchased within 30 days, and you would always get the best price within that time frame, should the price go lower. Please feel free to reach out of there are any other concerns: (800) 835-0919, 24/7 and we will be happy to assist. We hope you love the earrings!


Slow internet response
October 16, 2024
Previous review

Slow internet response. Don't know if click was acknowledged or not. So after waiting on a click and no response, you try again, and it goes to completely different command.

Date of experience: October 6, 2024
North Carolina
1 review
0 helpful votes
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Citrine necklace
November 25, 2024

Lovely birthstone necklace. Gold chain is just the right length. Will enjoy this piece of jewelry for a lot of occasions.

Date of experience: November 15, 2024
New Hampshire
1 review
0 helpful votes
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The quality is great
November 25, 2024

Speedy delivery, has not tarnished. Looks great, I love my bracelet that I purchased earlier this year.

Date of experience: November 15, 2024
Tennessee
2 reviews
0 helpful votes
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Great items
November 25, 2024

Jewelry is high quality. Fast shipping and well present in custom box.

Date of experience: November 15, 2024
Ohio
1 review
0 helpful votes
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Experience
November 25, 2024

I have purchased multiple items of jewelry from you in the past, and have always been very satisfied.

Date of experience: November 15, 2024
Washington
1 review
0 helpful votes
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Love the pearls
November 25, 2024

A friend had a pair of blister pearl earrings. I want a pair, do they have another name?

Date of experience: November 15, 2024