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Ross-SimonsReviews 14,649

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,170
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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I have always been pleased. Make certain anything I order is yellow gold. I do not like white gold or silver.

Date of experience: November 15, 2024
Washington
1 review
0 helpful votes
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Chinese carved jade pendant 11-14-24
November 25, 2024

Great service & quality product on sale. Have been looking at this product.

Date of experience: November 15, 2024
Kentucky
2 reviews
1 helpful vote
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Great value
November 25, 2024
Updated review

I keep coming back for prices and quality. I think that says it all.

Date of experience: November 15, 2024

Easy to use app
October 11, 2024
Previous review

Easy to use app

Date of experience: October 1, 2024
California
1 review
0 helpful votes
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Excellent products and great service
November 25, 2024

Have been very satisfied with the service and products and especially like the vintage jewelry

Date of experience: November 15, 2024
Florida
1 review
0 helpful votes
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Very delighted
November 25, 2024

From purchasing to receiving the item. Everything was easy and successful

Date of experience: November 15, 2024
Texas
1 review
0 helpful votes
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Great experience
November 25, 2024

The cardinal ring I ordered came quickly and even more lovely than pictured. Overall great experience!

Date of experience: November 15, 2024
Rhode Island
1 review
0 helpful votes
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Appreciate online reviews
November 25, 2024
Updated review

Always pleased with delivered jewelry as it is just as pictured in the online photo.

Date of experience: November 15, 2024

Easy peasy
April 23, 2024
Previous review

Easy peasy

Date of experience: April 13, 2024
New York
1 review
0 helpful votes
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Satisfied customer
November 25, 2024

I've never been disappointed in any purchase I've made. Very good quality

Date of experience: November 15, 2024
Texas
1 review
0 helpful votes
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Amazing!
November 25, 2024

Been a loyal customer since 1992! Love the selection and quality!

Date of experience: November 15, 2024
California
1 review
0 helpful votes
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Best Online Jewelry store
November 25, 2024
Updated review

I have bought several pieces from Ross Simons! I've bought Christmas gifts, birthday gifts, personal items and I've always be very pleased with what I've bought. I'll never shop anywhere else for jewelry.

Date of experience: November 15, 2024

Love love Ross Simon's
February 25, 2024
Previous review

Love love Ross Simon's. Best jewelry finds! Easy to navigate website. Beautiful jewelry!

Date of experience: February 25, 2024
Kentucky
1 review
0 helpful votes
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Jewlery
November 25, 2024

Great prices, never been disappointed with anything. Have gotten lot from here, quality.

Date of experience: November 15, 2024
Georgia
1 review
0 helpful votes
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Keepsake ornaments
November 25, 2024

Great keepsake ornaments. I've ordered for almost 30 years now.

Date of experience: November 15, 2024
Pennsylvania
1 review
0 helpful votes
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Constant harassment of customers
November 25, 2024

I like the products but you spam your customers to death, email, text, and call no matter what we opt out of, no matter how many times I email or ask you to stop calling. You offer no apology just continue to try to sell. I have moved most of my purchasing to other companies but my wife sometimes picks a piece from your catalog that she likes so I sometimes tolerate your horrible customer service. Please share this review and DO NOT email, text, or call me.
I UNCHECKED "please add me to your mailing list " AGAIN Let's see if it works this time.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 15, 2024
Barbara J. — Ross-Simons Rep
over a year old

Our team has been informed of the feedback you provided.

Illinois
2 reviews
0 helpful votes
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Jewelry was beautiful
November 25, 2024

I have ordered from you many times and have always been very pleased

Date of experience: November 15, 2024
Arkansas
1 review
1 helpful vote
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Beautiful Ring
November 25, 2024

The ring was even more beautiful than the photos. Loved it. Unfortunately I ordered the wrong size and the customer service representative I spoke with was so very helpful getting me the correct size.

Date of experience: November 15, 2024
Florida
2 reviews
0 helpful votes
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Thanks
November 25, 2024

Fast shipping. Arrived as expected. Surprise gift for my wife for Christmas.

Date of experience: November 15, 2024
Colorado
1 review
0 helpful votes
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Lovely garnet ring
November 25, 2024

My experience with Ross Simon was perfect. My order arrived promptly and the garnet is even prettier than I expected. The stones are gorgeous and their colour is spot on! I will order from Ross Simon again!

Date of experience: November 15, 2024
Indiana
1 review
0 helpful votes
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Beautiful!
November 25, 2024

As a first time shopper at Ross-Simons, I wasn't sure what to expect. The necklace I received was of good quality, and looked exactly as depicted in the photo. Will be shopping with Ross-Simons again!

Date of experience: November 15, 2024
New York
1 review
0 helpful votes
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Beautiful but not sometimes lasting
November 25, 2024

Beautiful and impressive at first - but several pairs of earrings have disconnected from their posts - I have had to bring them to local jewelers for repair and they have trashed your workmanship - However... their similar pieces are MUCH MUCH more. And... beyond my budget. So... you get what you pay for. But wish the earrings would remain in tact... embarrassing when gifts. Still here I am ordering another pair for earrings.bc I can afford your pricing.

Date of experience: November 15, 2024
California
1 review
0 helpful votes
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Excellent Quality
November 25, 2024

Loved the lab grown Diamond earrings, they are perfect for my needs. Will be purchasing again from your company!

Date of experience: November 15, 2024