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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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The bezel set CZ band has a nice weight and it well made. Eye catching and has varied sized stones which makes the band more interesting. I have received many compliments and I highly recommend!
Easy checkout however using 2 cards did not work so i had to just use one card.
I have ordered from Ross Simons many times. Wonderful product and excellent customer service!
I went from being skeptical about this online jewelry store to fully trust and continuing to purchase more gold and jewelries :) The rings and bracelet are exactly as described and have stamps to confirm their claims for being 18K. They are flawless, shiny, and stylish.
The customer service exceeded my expectations as they promptly responded to my emails and the questions I had regarding my purchases; for example, at first I could not see the stamps even with my glasses, and they sent pictures of the shank or spot it was stamped and guided me where they are. Sure, I had to take pictures as well and zoomed in to see them.
I have made a lot of experiences with customer service's representatives when I do online shoppings, but At Ross-Simons it was far from my believes as they spent a dedicated time to help me with full of respect and kindness. It means a lot to me as a customer.
The gold purchase is fun and trustworthy with Ross-Simons store. I have now more gold items in my cart and will soon order them for Christmas gifts.
Thank you for everything
Also a gift. Recipient was very pleased. You making shopping for jewelry easy.
Excellent service, loved the beautiful diamond station necklace
I have ordered the special edition ornament every year and love them!
Ordered some jewelry last year and the ring was actually cut out of the packaging. You kindly replaced it but I'm nervous that it will happen again.
We regret the issue you had with the ring from your order last year. This is a very rare occurrence, and we do not anticipate any issues with your recent order. Thank you for choosing Ross-Simons, and we hope you love the earrings!
Great products, excellent service, easy to use website! I will continue to shop and order from them.
All of my shopping experience has always been easy and fast. Their jewelry is an exceptional value.
Good quality of products, beautifully packaged and delivered. I have also had a nice professional treatment from your customer service persons.
You have to make it easier to navigate the website. And this form is irregular
We regret the issues you are having navigating the website. We did just recently have it updated and upgraded, so we aren't sure where the issue lies. There is a search bar where you may type in a description of the piece you are looking for, or there are preset fields where you can choose the merchandise to look at, by specific keywords. If you need any help finding something, you can always call us direct at (800) 835-0919 and we will be happy to assist.
Always good. Love their products and quality. Wish I could afford everything on the sight.
I thought the items were highly overpriced and even one of them would not open to even use it.
Ive purchased a few items and have been happy.I've always been a satisfied customer.
Great availability and different styles and designs good return policy
Excellent availability esp in my size. Great special price
Good experience. Ease of shopping on RS website and finding what I wanted.
It was very easy to order the bracelet I purchased.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
You may split the tender on two different credit cards online, unless one of the cards is a Ross-Simons Credit Card. We regret the issues you had checking out with two cards, if it happens again, you may call us direct at (800) 835-0919 and we will be happy to assist.