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Ross-SimonsReviews 14,649

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,170
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Tennessee
1 review
0 helpful votes
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Not user friendly
November 27, 2024
Updated review

Your website check-out is not user friendly for someone not real terrific with computers.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 17, 2024
Barbara J. — Ross-Simons Rep
over a year old

Customer experience is very important to us. We are continually working to make our website user friendly. For assistance with placing an order or for questions you may have, our team can be reached 24 hours a day, 7 days a week at (800) 835-0919. We are always happy to assist. We do appreciate your feedback.


Site not userfriendly
November 12, 2024
Previous review

Site not userfriendly

Date of experience: November 2, 2024
New York
1 review
0 helpful votes
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Very good products and service
November 27, 2024

Quality is generally quite good. Occasionally there are items that are not as expected, but they are good about returns and exchanges. Love their selections, and shipping speed and packaging are excellent.

Date of experience: November 17, 2024
California
1 review
0 helpful votes
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Stunning quality!
November 27, 2024

Excellence in every way + fast free shipping?! Loyal 4 life!

Date of experience: November 17, 2024
New Jersey
1 review
0 helpful votes
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Beautiful
November 27, 2024

Great company and fast delivery. Beautiful pearls purchased for my granddaughter

Date of experience: November 17, 2024
New York
1 review
0 helpful votes
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Long Time Customer
November 27, 2024

I haven't ordered from Ross Simon's in at least 20 years! Saw your ad for lab created diamonds

Date of experience: November 17, 2024
Texas
1 review
0 helpful votes
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Always positive
November 27, 2024

Love the selection and the product is always as it appears on the website

Date of experience: November 17, 2024
New York
1 review
0 helpful votes
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Great Selection and Value
November 27, 2024

Seemingly endless selection possibilities and great value

Date of experience: November 27, 2024
Illinois
1 review
0 helpful votes
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I have bought several pieces from the site and have never been disappointed!

Date of experience: November 17, 2024
Florida
1 review
0 helpful votes
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Love your eclectic collection
November 27, 2024

Perfect experience every time I order something Big or small.

Date of experience: November 17, 2024
Texas
1 review
0 helpful votes
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Quality and Satisfaction
November 27, 2024

No matter what you are looking for, Ross Simons is sure to have it. Wonderful gift ideas in a wide range of styles and prices to fit most budgets. Don't hesitate to make a purchase from them; you'll be glad you did!

Date of experience: November 17, 2024
South Carolina
1 review
0 helpful votes
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Great products!
November 27, 2024

Easy to order. Pleased with the jewelry items ordered. Love

Date of experience: November 17, 2024
Kentucky
1 review
0 helpful votes
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Always good service.
November 27, 2024

Have ordered multiple times. Always good service. One problem solved promptly.

Date of experience: November 17, 2024
North Carolina
1 review
0 helpful votes
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Beautiful cz hoops
November 27, 2024

The earrings are just as they were pictured on the website! They are even more impressive in person! I have been wearing them since I first got them. Very happy with the quality and design!

Date of experience: November 17, 2024
Nevada
1 review
0 helpful votes
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Got What I Ordered
November 27, 2024

Item I ordered matched the description. It was exactly what I wanted.

Date of experience: November 17, 2024
California
1 review
1 helpful vote
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Elegant Jewelery
November 27, 2024

Fine, return policy easy to use, and helpful staff. Would buy again from this catalog

Date of experience: November 17, 2024
Barbara J. — Ross-Simons Rep
over a year old

We hope your family member loves the Paw Bolo Bracelet. We look forward to shopping with you again soon!

Florida
1 review
0 helpful votes
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Always great service
November 27, 2024
Updated review

No problems; if ever need to return an item,, they make the return easy

Date of experience: November 17, 2024

Great jewelry; good quality
April 11, 2024
Previous review

Great jewelry; good quality

Date of experience: April 1, 2024
Virginia
1 review
0 helpful votes
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Good quality products
November 27, 2024

Every order we have ever placed has been sent quickly and beautifully packaged.

Date of experience: November 17, 2024
Pennsylvania
2 reviews
1 helpful vote
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Trust
November 27, 2024

Too long ago, but I remember I trusted Ross-Simons. I had a very positive experience.

Date of experience: November 17, 2024
California
1 review
0 helpful votes
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Fairly easy to navigate website.
November 27, 2024

Long time customer, I have always had a good experience with this company.

Date of experience: November 17, 2024
Michigan
1 review
0 helpful votes
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RE: Bracelet
November 27, 2024

Very happy with experience. Felt comfortable purchasing from RS again.

Date of experience: November 17, 2024