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Ross-SimonsReviews 14,649

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,170
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Rhode Island
1 review
0 helpful votes
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Perfect extendèr
January 17, 2025

I needed a half inch more for a treasured 18k over SS bracelet and this was the perfect solution. Color matches perfectly. Magnet is so powerful it claps together from a good quarter inch away. Highly recommend.

Date of experience: January 7, 2025
New Mexico
1 review
0 helpful votes
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Always Awesome
January 17, 2025

The quality of Ross Simmons jewelry is always top-notch. I'm never disappointed. Prices are great and I will always continue shopping here as I have for years. All the gifts I buy for my friends and myself are well received and wonderful.

Date of experience: January 7, 2025
New York
1 review
0 helpful votes
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It's beautiful
January 17, 2025

Great! My experience was great! Thank you very much!i love looking at the catalog's
I've purchased many beautiful peices from RS

Date of experience: January 7, 2025
South Dakota
1 review
0 helpful votes
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Ring wrong size didn't fit
January 17, 2025

I will be returning the ring I ordered size 8 and ring seems to be a 6 it does not fit
And It has a strange slant in it also compared to ad

Date of experience: January 7, 2025
Pennsylvania
1 review
0 helpful votes
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Vic's
January 17, 2025

Looking through the catalog saw some interesting items and decided to purchase them and I did. Very happy upon the delivery of the items. Love the style and of course the price.

Date of experience: December 28, 2024
Florida
1 review
1 helpful vote
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Super satisfied!
January 17, 2025

Cuter even than the picture! Love the earrings. Will be ordering more items for sure.

Date of experience: January 7, 2025
New York
1 review
1 helpful vote
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Sadly
January 17, 2025

Unfortunately the beautiful garnet ring setting was too large for my short fingers

Date of experience: January 7, 2025
New York
1 review
1 helpful vote
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Great quality and customer service.
January 17, 2025

Gift for my daughter. Ordered ring last year for her and she loved it. I'm sure she will love this necklace as well!

Date of experience: January 7, 2025
California
1 review
0 helpful votes
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Disappointed
January 17, 2025

They sent a different bracelet that I was buying for a gift for someone. It arrived late and sent a substitute without notifying me or asking my approval.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 10, 2025
Barbara J. — Ross-Simons Rep
over a year old

We regret the issue you had with this order. We would never send a substitute piece out if something you ordered was not in stock, so we aren't sure what may have happened. We see that you were given a return reference number, and we will credit you for the piece when we receive it back. Private message sent.

Illinois
1 review
0 helpful votes
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Love the earrings
January 17, 2025

Always very easy to order from. Everything comes on time in beautiful packaging

Date of experience: January 6, 2025
Arizona
1 review
0 helpful votes
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Lovely as usual
January 17, 2025

So far, every time I needed a gift, I could turn to Ross-Simon. They have a huge selection with very reasonable prices. I am always excited when I receive my package and once I open the box, I am so happy to wear my jewelry that instant. I also get lots of compliments on the uniqueness of my jewelry and the gifts I have given. I am never disappointed. Thank you.

Date of experience: January 6, 2025
Nevada
1 review
0 helpful votes
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Exchange
January 17, 2025

Not able to close the clasp by myself. Have returned item for an exchange. Not happy that you don't give me credit on my credit card for the difference...only a gift card. Forces me to buy something else!

Date of experience: January 6, 2025
Massachusetts
2 reviews
0 helpful votes
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Great price
January 17, 2025

Very nice size of chain was a little surprising but good my wife loves it

Date of experience: January 6, 2025
New York
1 review
0 helpful votes
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Very pretty earrings.
January 17, 2025

Easy to shop and many choices. Very pleased with my onyx earrings. They are well represented in catalog.

Date of experience: January 6, 2025
New Jersey
1 review
0 helpful votes
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Diamond bracelet
January 17, 2025

Absolutely beautiful! So dainty and adorable. And the price was amazing!

Date of experience: January 6, 2025
Texas
2 reviews
0 helpful votes
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Quality earrings
January 17, 2025

These earrings appear to be great quality and the looks stand out with the shine and overall shape.

Date of experience: January 2, 2025
Oklahoma
1 review
0 helpful votes
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Beautiful ring
January 17, 2025

The ring I purchased is beautiful! It is a checkerboard cut stone and as light hits it, it sparkles.

Date of experience: January 17, 2025
Connecticut
1 review
0 helpful votes
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Color of diamond was terrible. Didn't even shine. Please look at it when you get it back. And for that you wanted $2695.

Date of experience: January 6, 2025
California
1 review
0 helpful votes
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Beautiful Fleur de lis ring
January 17, 2025

We bought this for our daughter who LOVES anything with a fleur de lis on it.
This beautiful enamel ring was just the right present for a girl who has everything!
Very pleased with the quality and the speed of delivery.

Date of experience: January 6, 2025
New York
1 review
0 helpful votes
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Satisfied customer
January 17, 2025

I'm very satisfied with the jewelry I bought so far and will definitely be buying more.

Date of experience: January 6, 2025