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Ross-SimonsReviews 14,649

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,170
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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Quality Product
January 22, 2025

I love the ring I purchased at Ross-Simons! It is stunning and I wear it with pride. It's high quality and looks amazing on my hand.

Date of experience: January 12, 2025
Wisconsin
1 review
0 helpful votes
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Great
January 22, 2025

Mom got me something for Christmas. I hope I love these also.

Date of experience: January 23, 2025
Florida
1 review
0 helpful votes
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Nice jewelry
January 22, 2025

Ordering without physical card is difficult but I was able to figure it out. Good prices and beautiful jewelry. Shipping was super fast and tracking was accurate

Date of experience: January 22, 2025
California
1 review
0 helpful votes
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It did lock and I wore it that day. The next day I put on the earrings and again the lining was a problem, but did lock. When I got home after wearing them for a couple hours, the earring that I had trouble with was gone. It seems that that licking system is not perfect. I finally found a pair of earrings that I could wear daily and in a couple hours lost 1/2 the pair. It seems that the stem that is supposed to slip into the lock notch was not set evenly.

Date of experience: January 12, 2025
Indiana
1 review
1 helpful vote
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Beautiful ring!
January 22, 2025

My ring is even prettier than pictured. And the storage bag that comes with it is wonderful since this is not an everyday ring for me.
Only downfall is the lack of 1/2 sizes. I really need 1/2 size smaller.

Date of experience: January 12, 2025
Georgia
1 review
0 helpful votes
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Will be back
January 22, 2025

Beautifully crafted website easily navigated. Checkout was straightforward. Products exceeded my expectations.

Date of experience: January 22, 2025
Ohio
1 review
1 helpful vote
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Very pleased with my new necklace.
January 22, 2025

I would buy again from Ross and Simmons.
Love my jewelry.
Shipping is slow.

Date of experience: January 22, 2025
Texas
1 review
1 helpful vote
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Loose lever back
January 22, 2025

The level backs are flimsy and easily slip from the earrings. However, they are beautiful, but I can't wear them with the lever backs falling off. May I return them to you to be fixed?

Date of experience: January 12, 2025
Rhode Island
1 review
1 helpful vote
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Happy Reminder
January 22, 2025

I ordered myself a ring with the birthstones of my 2 children. I'm very happy with it. A great price, a beautiful ring.

Date of experience: January 12, 2025
Maryland
1 review
0 helpful votes
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No thanks No need to make a comment. I'll consider purchasing from you in the future

Date of experience: January 23, 2025
New Hampshire
1 review
1 helpful vote
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Absolutely stunning
January 21, 2025

I love these earrings they're gorgeous and not heavy on my tiny ears.

Date of experience: January 11, 2025
Arizona
1 review
1 helpful vote
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Sent back as return the ring looked nothing like the picture

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 11, 2025
Barbara J. — Ross-Simons Rep
over a year old

We regret that you were not pleased with the red garnet ring. We always want our customers to be 100% satisfied with their pieces and offer a 30-day money back guarantee. We see that you have started the online return process. Returns are processed within 4 days of receiving them back into our distribution center. Private message sent.

Ohio
1 review
0 helpful votes
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Beautiful pearl earrings
January 21, 2025

I am very satisfied with the earrings and other items I have purchased from your site.

Date of experience: January 11, 2025
Oregon
2 reviews
0 helpful votes
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Excellent
January 21, 2025
Updated review

The quality can't be beat! The.50 carat diamond earrings are simply stunning.

Date of experience: January 11, 2025

So easy to shop, pictures are clear and easy to view
October 21, 2024
Previous review

So easy to shop, pictures are clear and easy to view.

Date of experience: October 10, 2024
Texas
1 review
0 helpful votes
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Quality of elastic in the bracelets is poor.
January 21, 2025
Updated review

I love the beauty of the bracelets. But when I went to wear one of them, the elastic snapped and the pearls dropped all over the floor. Now I have to go through the inconvenience of returning them. The company should work more on quality control. Seriously, how much would it cost to use an upgraded elastic?

Date of experience: January 8, 2025

Always love to shop at Ross Simon!
July 6, 2024
Previous review

Always love to shop at Ross Simon!

Date of experience: June 26, 2024
New Jersey
1 review
0 helpful votes
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Love the bracelet
January 21, 2025

Great bracelet, great transaction
The bracelet is so dainty - it's perfect

Date of experience: January 11, 2025
New York
1 review
0 helpful votes
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Jenny
January 21, 2025

The Customer service representative was very helpful and friendly.

Date of experience: January 11, 2025
Texas
1 review
1 helpful vote
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Blue quartz and dk blue topaz ring
January 21, 2025

I have been a client of Ross Simon's for at least 20 years and have never been disappointed. This ring is one of my new favorites, The description is accurate and the ring is exceptional.

Date of experience: January 11, 2025
Rhode Island
1 review
0 helpful votes
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Has been easy and has great graphics! Very happy to have an idea of what the monogram will look like; however when the ring came in the mail it was much thinner of a band and the plate when the monogram sits on a not filled base. I love the look of the ring but it is much lighter / thinner than I thought. The images on the website never showed a side profile of the ring to be hollow like this. I'm quite disappointed although I really enjoy the monogram.

Date of experience: January 21, 2025
Illinois
1 review
0 helpful votes
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Had no problems with the website and using codes. Jewelry arrived very well packaged and in very nice boxes and velvet pouches

Date of experience: January 21, 2025