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Ross-SimonsReviews 14,649

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,170
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Texas
3 reviews
1 helpful vote
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Good quality, great way to organize all of your earrings and rings in one place! Highly recommend!

Date of experience: January 15, 2025
North Carolina
2 reviews
1 helpful vote
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Lost earring
January 25, 2025

Had to order earrings because I lost one, gift for Christmas so annoying

Date of experience: January 25, 2025
Illinois
1 review
0 helpful votes
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Pretty ring
January 25, 2025

Very nice ring! Looks just like the images and lovely on my hand.

Date of experience: January 25, 2025
Michigan
1 review
0 helpful votes
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Great
January 25, 2025

I am pleased with quality of product purchased and received items without any problems.

Date of experience: January 15, 2025
Florida
3 reviews
0 helpful votes
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Too Delicate
January 25, 2025

It's pretty, and I'll work with it...very difficult to handle the clasp.

Date of experience: January 25, 2025
Nevada
1 review
0 helpful votes
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Gift for our daughter
January 25, 2025

We wanted to buy something special for our daughter's 40th birthday. She was thrilled with her new rose quartz stud earrings. They were the perfect choice.

Date of experience: January 15, 2025
Florida
2 reviews
2 helpful votes
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Very satisfied. I have purchased online with Ross simons for decades. I even drove to the store on the east coast from MI to visit and explore more quality items.

Date of experience: January 15, 2025
Florida
1 review
0 helpful votes
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Always reliable.
January 25, 2025

My ring is beautiful and the color of the stones is so very pretty.

Date of experience: January 15, 2025
Illinois
1 review
0 helpful votes
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High Prices and Questionable Quality
January 25, 2025

Bought an adjustable gold pendant chain. I put it on and went to shorten it and the little heart pull broke off. Not happy at all.

Date of experience: January 15, 2025
Kentucky
1 review
1 helpful vote
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Beautiful very happy
January 25, 2025

Easy purchase received quickly. I wasn't sure about size but bc of return policy it would have been easy to make an exchange

Date of experience: January 26, 2025
Colorado
1 review
0 helpful votes
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I'm happy with my purchase
January 24, 2025

The earrings are exactly what I was looking for - sparkly, the right size and very comfortable. I haven't taken them off since they arrived. Shipping was quite fast ans packaging was very nice.

Date of experience: January 14, 2025
South Carolina
1 review
0 helpful votes
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Disappointed with my choices.
January 24, 2025

I had chosen specific braclets and even measured the stated width however when the three bracelets arrived I was disappointed because they seemed so flimsy and thin. I have returned for a full refund.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 14, 2025
Barbara J. — Ross-Simons Rep
over a year old

We always hope that you love the item you receive, but If for any reason you are not 100% satisfied with your purchase the piece can be returned within 30-days of receipt. Returns can be set up online and our team can be reached 24 hours a day, 7 days a week for assistance at (800) 835-0919.

Florida
1 review
1 helpful vote
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Triple wide silver hoops
January 24, 2025

They are just as they appear in the catalog. They are simple but classic and can be worn with jeans or a dress for church. This style will last and especially since they are hoops.

Date of experience: January 14, 2025
Kentucky
1 review
1 helpful vote
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Great prices, looks a lot like my engagement and wedding band from 1970

Date of experience: January 24, 2025
Ohio
1 review
0 helpful votes
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Beautiful rings
January 24, 2025

I purchased 2 rings-both were beautiful and fit perfectly.

Date of experience: January 14, 2025
Massachusetts
1 review
0 helpful votes
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Not as Pretty as the picture
January 24, 2025

They are nice but the purple stone wasn't as pretty as the picture-disappointed in the stone, setting was beautiful.

Date of experience: January 14, 2025
Arizona
3 reviews
1 helpful vote
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LOVE IT!
January 24, 2025

So easy to order. Received my order quickly.
Highly recommend.

Date of experience: January 25, 2025
Rhode Island
1 review
0 helpful votes
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SIZE MATTERS!
January 24, 2025

You do not offer half sizes in rings and I can never get fitted unless I pay extra. Not happy!

Date of experience: January 14, 2025
Indiana
1 review
1 helpful vote
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Exchange
January 24, 2025

I ordered a.15 diamond sterling silver eternity band and upon doing some research while I was waiting for my order I decided I wanted to go with 14 karat gold so I am exchanging my order and now waiting for my new ring from you

Date of experience: January 14, 2025
New York
1 review
1 helpful vote
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Already described above. Title should have been: Nit a good experience. Second time lost an earring

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 14, 2025
Barbara J. — Ross-Simons Rep
over a year old

We regret to learn of the experience you had with the earrings you received. We will inform our team. A private message has been sent.