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Ross-SimonsReviews 14,649

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,170
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Texas
1 review
1 helpful vote
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Like the length and look of the necklace. Very pleased with the quality too.

Date of experience: January 19, 2025
Maryland
1 review
0 helpful votes
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I love my ring!
January 29, 2025

It is just the right size and thickness. But wish it didn't have the metal band across it instead of it being a continuous chain all the way around.

Date of experience: January 29, 2025
New York
1 review
1 helpful vote
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Disappointed!
January 29, 2025

Disappointed I couldn't use the coupon code for first time orders!

And, the bracelets are too big despite using the sizing guide. Now I'm having trouble arranging for an exchange!

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 29, 2025
Barbara J. — Ross-Simons Rep
over a year old

We see that we assisted you in setting up a return of the jewelry. Also, you did receive a welcome code for first time orders, that we did apply to the exchange order. Welcome codes need to be entered in the box marked "offer code" in order for it to be applied properly. Private message sent.

California
2 reviews
5 helpful votes
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Gorgeous Earrings
January 28, 2025
Updated review

I signed up for the 3 $50 coupons. I was going to use them every 3 months, when I had better finances, but I suddenly got an email saying that one was about to expire. That's why I bought the earrings now. Later I received another email saying that now the purchase has to equal at least $150 AFTER taking the $50 off. I will never do this again with all these changing rules.
These earrings are gorgeous, though.

Date of experience: January 18, 2025

Everything is so easy
October 23, 2024
Previous review

Everything is so easy.

Date of experience: October 13, 2024
Pennsylvania
1 review
0 helpful votes
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Pretty stack ring
January 28, 2025

Search and filter features worked well to find what I wanted. Great sale on a stack ring.

Date of experience: January 29, 2025
Arizona
1 review
1 helpful vote
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Very pleased with the end result and most impressed with the nice packaging and gift presentation.

Date of experience: January 29, 2025
Indiana
1 review
1 helpful vote
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Delivery delay
January 28, 2025

The ring is beautiful; however, it was supposed to arrive on January 4 before my birthday on January 5. The ring arrived on January 16. UPS claimed inclement weather for more than one week. Well, it did snow on January 5. The storm passed by January 7.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 18, 2025
Barbara J. — Ross-Simons Rep
over a year old

We regret the delivery delay you experienced with UPS. The delays have been caused by inclement weather recently experienced by most of the mid-west, throughout many different states along the route. We see that we have replaced your order, and hope that you love the ring! Private message sent.

Massachusetts
1 review
3 helpful votes
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Loved the necklace
January 28, 2025

Loved the necklace.it was just beautifully station pearls necklace

Date of experience: January 18, 2025
Michigan
1 review
1 helpful vote
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Good selection-I love the elephant but I wish I would have ordered an 18" chain instead of 20." I also wish the chain had a lobster claw clasp. When you get a beautiful pendant, it needs a good strong chain to protect it.

Date of experience: January 29, 2025
Illinois
1 review
2 helpful votes
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Easy to order. Great quality.
Perfect size for a little bit of glam.

Date of experience: January 28, 2025
Maryland
1 review
0 helpful votes
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Beautiful Rings!
January 28, 2025

Both my rings were beautiful. The gold filigree ring was a little bigger than I expected, but I still like it! Thank you Ross-Simons!

Date of experience: January 28, 2025
Florida
2 reviews
0 helpful votes
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Earrings are perfect
January 28, 2025

I thought I'd checked out days ago but it didn't process? Sort of odd but excited for the earrings!

Date of experience: January 28, 2025
Georgia
1 review
1 helpful vote
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Give a Valentine gift
January 27, 2025

Love your products. Quality and price
I feel confident in ordering from your company

Date of experience: January 27, 2025
Wisconsin
1 review
0 helpful votes
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Knot ring
January 27, 2025

Beautiful ring arrived as promised in a nice box
Size availability makes it easy to buy

Date of experience: January 17, 2025
New York
2 reviews
1 helpful vote
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It's okay
January 27, 2025

Website is easy to use. But I'm not that impressed with the ring. Even though I bought it on clearance, the quality is not what I was expecting. The metal is thin and the edges are a bit sharp. In addition, even though the center is glass, I was hoping it to be more shiny. Unfortunately, I might return it.

Date of experience: January 27, 2025
New York
1 review
0 helpful votes
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Cross necklace
January 27, 2025

Easy checkout/great selection. Chain was smaller than pictured

Date of experience: February 4, 2025
California
1 review
0 helpful votes
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I'm really looking forward to giving this to my lady, I think she's going to love it.

Date of experience: January 27, 2025
South Carolina
1 review
0 helpful votes
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Gift
January 27, 2025

Beautiful bracelet. It arrived on time and it is exactly what I ordered.

Date of experience: February 2, 2025
Pennsylvania
1 review
0 helpful votes
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Love the Citrine Gold earrings
January 27, 2025

I was very glad with the service and the turnaround time. I received the earrings on a timely manner. It did not take long. I'm satisfied with the quality of the citrine earrings.

Date of experience: January 17, 2025
California
1 review
1 helpful vote
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Returned order
January 26, 2025

The Length of the necklace was too short.quality was very nice though.

Date of experience: January 12, 2025