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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
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Purchased 3 pair of earrings and one necklace. Quite pleased with the appearance and style of the jewelry. Two pair of earrings were inside outside design: one a paper clip shape of white topaz and the other a hooo with hinge of multigen stones. The final oair were Valentine's Day theme: a post style of a bee with a Be Mine heart dangling. The necklace matched Valentine's Day earrings.
Variety to choose from. Easy ordering and payment options. Shopped this site several times.
My order was only $0.79 short of the minimum purchase to use a coupon code and the representative couldn't make an exception. Lowest priced add-on is a useless $10 protection plan which I don't need. I use a local jeweler for repairs.
This was my wife's birthday give and the first time she wore the necklace it broke. So very thin and flimsy that as she took it off it snapped.
Upon the unexpected death of my son's dog, I ordered this pendant as a token of remembrance.
This is a gift, she hasn't opened it yet...will let you know once opened
Very disappointed in the product quality. Made about 8 selections and only kept 2 but even those were a bit disappointing.
We regret to learn that you have not been pleased with some of the pieces you have received. Providing quality pieces at the best value is important to us, and we take all feedback seriously. We hope that you love the necklace you recently received.
I like the earrings, but the ball is too big for my liking. I am exchanging them for a smaller ball. 10mm instead of 18mm.
I have mailed the return already and waiting for the exchange.
I have ordered multiple items in the last 60 days. Had to return 5 items due to poor quality. My last order contained two pairs of earrings, one will not open and another opens about a quarter of an inch and hurts to even put on.
We regret the issues you experienced with a few of your pieces. We see that you have started the return process. Customer experience is important to us, and all feedback is conveyed to the appropriate department. All calls are recorded, and we use them as a training opportunity for our representatives. Private message sent.
Great quality with each piece and good customer service and price
These earrings were gorgeous and great quality; however, they were such a disaster to remove! For anyone with middle to long nails, these earrings are impossible. The tension of the push pin is so tight, so I nearly destroyed my ear trying to take them out. It was quite scary! I wish Ross Simons had an internally threaded option. Loved the look of these but will be returning.
I had purchased a different bracelet at 8" which lays too low on my wrist. I ordered this in 7" and it's practically impossible to put on. 😌 I'll keep it and wear it when someone else is home.
This is a cute bracelet - just as presented in the pictures but it is so tightly strung, it does not lay in a nice circle around my wrist. I have it coiled to try and train it to not be a bangle bracelet.
Wonderful selections to choose from with great prices. Highly recommended.
Your method keeps me from charging my purchase, hard to go through.
We regret the issue you had placing your order online but are glad to see that it did go through successfully. When entering your credit card number in the field, it is important that there are no empty spaces as this will prevent your card from processing. Providing an easy customer shopping experience is important to us; if this happens again you may always reach out to us at (800)835-0919 with the SR# at the bottom of the website so we can diagnose what may be occurring. We hope you love the bracelet!
If my purchase looks as good, this will be a beautiful piece.
Very easy to place an order.
Very easy to narrow down what your looking for
Very easy to see reviews
Easy Peasy!
Wonderful experience. Came in just before her birthday. She was thrilled with the bracelet.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Customer experience is important to us, and we regret the issue you experienced with the necklace. We always want you to be 100% satisfied with your pieces and see that you have started an online return. You are a valued customer, and we hope to regain your trust. Private message sent.