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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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As always, the shopping experience went smoothly and quickly.
The ring is nice but seems smaller in person. Also, it is very hard to see the iron pyrite in the lapis which is what I was looking forward to. Overall, it looks nice, fits fine.
Necklace is faulty. It doesn't slide along the chain, it keeps getting stuck. Contacted customer service and they just told me to return it. Not only is there is a long process and not worth it. More importantly, they really didn't care.
Won't ever purchase jewelry from this company again.
Earrings were not as pictured smaller and chain was stiff not free. I returned both pairs ( one was a gift)and am very upset that I had to pay the return shipping of $19 I will not be buying anything from your co. In the future.
We understand it can be challenging to depict size online, and we always include the dimensions in the Product Details section as well as include a photograph shown to scale on the model. We recommend using our online return processing, to print a label for your return, instead of sending it back on your own. A return shipping fee of only $4.95 is deducted from the return when using this method. Private message sent.
Fun statement ring nicely crafted sold gold with shiny gold finish cannot wait to get match puffy gold earrings next purchase for Mothersday 2025
I've been buying from Ross-Simons for years and this recent purchase is so pretty and especially for the reasonable price.
I got my order timely and it was what I ordered. Unfortunately the necklace and cross was too small and I returned the necklace and cross. I have not yet received my credit.
I loved the snake ring I ordered but I just wish it came with lifetime warranty like other very expensive pieces I paid for from other companies.
The post broke on one of the earring. It was very easy to return the item and have a new pair sent to me.
Good customer service.
I ordered my piece when it went on sale. I bought a beautiful necklace at a beautiful price!
I ordered the emerald green ring which is my birthstone for May. The emerald green on line is not the green in the ring I received. This green is not emerald it's more like seafoam green. I'm disappointed.
We regret that you were not pleased with the color of the emerald stone. The emeralds in this ring are natural, and as a result the color will vary slightly from piece to piece. We always want you to love the pieces you receive from us and offer a 30-day return/exchange policy. Private message sent.
Very pleased with my purchases! The pieces I bought are beautiful and good quality! I had to return a piece and the process was easy to do. Will order again!
I had a problem receiving a credit, but R-S promptly responded and posted the credit to my account. Much bettter than the responsiveness of other retailers. Nice work.
We regret the issue you had trying to apply the welcome code to your order. The code needs to be entered in the "Offer Code" box in the shopping cart in order to be applied properly. It will work with other discounts. We have found and applied the coupon to your order. Private message sent.
Although quite pretty and unique, this ring is far smaller than we had expected for the price. It will make a nice gift, but not make the impact we wanted.
Not great attention to detail as one very dark diamond was used and stands out quite a bit in the middle of all the others. Needless to say I was disappointed.
Both items complte to of my jewelry sets! Wide band is simply beautiful. So many compliments! The pearl braclet matches my pearl set perfectly!
Ross Simons's customer service, packaging, fast shipping and of course stunning items. It is lways a pleasure to shop online. Great phone representatives!
Return customer. Thank you again!
I'm returning it cause the ring should not bend at all.Im waiting for a invoice
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Providing exceptional customer service is important to us, and we regret to learn of your experience trying to return your necklace. We keep a record of all customer interactions with our agents and use them as a training tool to improve customer satisfaction. We understand that we let you down with this experience, and hope that you will give us another chance to gain your trust. Private message sent.