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Ross-SimonsReviews 14,648

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,169
This company responds to reviews on average within 3 days

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73,864 reviews

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Arizona
1 review
0 helpful votes
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I love it
April 9, 2025

The description and the item received were perfect. I'm so glad I ordered it

Date of experience: March 30, 2025
Florida
1 review
1 helpful vote
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Beautiful
April 9, 2025

The earrings are beautiful. They are light on the ears, yet sturdy.

Date of experience: March 30, 2025
Tennessee
1 review
1 helpful vote
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Frequent shopper.
April 9, 2025

I usually find a unique piece to add to my jewelry box. Unique jewels.

Date of experience: March 30, 2025
Utah
1 review
0 helpful votes
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Beautiful necklace
April 9, 2025

Arrived early and very happy with this gift for my granddaughter. She absolutely loved it.

Date of experience: March 28, 2025
Georgia
1 review
0 helpful votes
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I cannot open the earrings
April 9, 2025

I am trying to unlock the earrings and am unable to do it or use them

Date of experience: March 30, 2025
California
1 review
0 helpful votes
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So far, so good.
April 9, 2025

Just received some very pretty ocean-themed sterling silver earrings and necklace for my granddaughters, that were very reasonable. Mainly because of that, I look forward to seeing how well they wear, including resisting tarnish.

Date of experience: March 30, 2025
Colorado
1 review
1 helpful vote
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So glad I found Ross - Simmons. Love their products. Never disappointed.

Date of experience: March 30, 2025
Virginia
1 review
0 helpful votes
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Too small
April 9, 2025

These earrings are really too small to be useful. The petals look like the are made of plastic and the "diamonds" are barely noticeable. I would not recommend these earrings, except possibly for a child.

Date of experience: March 30, 2025
Barbara J. — Ross-Simons Rep
10 months ago

We always want our customers to be 100% satisfied with their purchases and offer a 30-day money back guarantee. We understand it can be challenging to depict size online and always include product dimensions and a photo shown to scale of the piece on a model.

California
1 review
0 helpful votes
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Beautiful unique piece of jewelry
April 8, 2025

Purchased a ring for my sister for her birthday and it's gorgeous!

Date of experience: March 29, 2025
California
1 review
0 helpful votes
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Multi-stone Ankle Bracelet
April 8, 2025

I love my anklet! The multi-colored stones are beautiful! Will purchase again in the future.

Date of experience: March 29, 2025
Mississippi
1 review
0 helpful votes
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Claddagh Necklace
April 8, 2025

First rate company. Products are excellent. My daughter in law loves the necklace, the claddagh design is very special to her.

Date of experience: March 29, 2025
Alabama
1 review
0 helpful votes
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Lovely, simple
April 8, 2025

This is a lovely, simple necklace that will look perfect with summer outfits.

Date of experience: March 29, 2025
Texas
1 review
0 helpful votes
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Great
April 8, 2025

Purchase and delivery was done in a timely manner I will consider purchasing in the future

Date of experience: March 29, 2025
Illinois
1 review
0 helpful votes
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Disappointed
April 8, 2025

The bracelet looked nothing at all like the photo online. I was to be a gift, but it was a big miss! Unfortunately, I had to return it.

Date of experience: March 29, 2025
Illinois
1 review
2 helpful votes
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Hideous ring
April 8, 2025

The ring is nothing like what it looked like in the catalog. What a disappointment.

Date of experience: March 29, 2025
New York
1 review
0 helpful votes
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I love it
April 8, 2025

I love my earrings and I will be ordering more from here. I see a lot of gorgeous jewelry.

Date of experience: March 29, 2025
Tennessee
1 review
0 helpful votes
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Product quality
April 8, 2025

Product looked great online. When it got here it is very cheap. I am too embarrassed to give it as a gift. I will either send it back or eat the loss and give it as a gift to a child. I wasn't looking for a real high end bracelet but this is beyond cheap looking.

Date of experience: March 26, 2025
Barbara J. — Ross-Simons Rep
10 months ago

We always hope that you love the item you receive, but we know things can look and feel different in person, so we offer 30-day returns to make shopping from home easier.

Georgia
1 review
0 helpful votes
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Posts were too thick.
Opening was too small.
Hurt to put in.
Beautiful earrings though.

Date of experience: March 29, 2025
New York
1 review
1 helpful vote
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Faulty clasp
April 8, 2025

One of the claps on one of the earrings was a little tricky to close and unfortunately the first time I wore them, I came back home from work and the earring was missing. It had come undone and fell off and even though I purchased these within the 30 day period. The customer support department said they could not offer a refund Unfortunately I will not be purchasing any more jewelry from Ross Simmons to due to poor quality and poor customer service.

Date of experience: March 28, 2025
Utah
1 review
0 helpful votes
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Nice jewelry
April 7, 2025

Love my earrings. Easy process. A bit smaller than I expected

Date of experience: March 28, 2025