On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
This is the second time I've purchased online from Ross-Simons and both times the items have arrived early and as described. I am very pleased and will continue to do business with them.
I lost my first Palm Tree necklace and had to immediately replace it! This is my favorite necklace! I can later it or wear it alone. I always get compliments.
It was simple and easy to order. The product was also high quality and beautiful.
You can be assured that anything you buy from Ross Simons will be of high quality
Looked a lot better on line. Seemed cheap when I opened it but I needed to give it as a gift so……
It should be a slam dunk. Please refrain from asking questions as add-ons
The few times I dealt with customer service, they were okay. Once, they sent me the wrong product and it was inferior in looks and cost. They replaced it with the actual product I bought only after I had to send pictures, etc., instead of just going with the customer is always right motto. They did this after MUCH fanfare. I guess, it could be understandable because they do not want to be ripped off. I get this. Then, I forgot to add my $50 coupon and they would not honor it and said it was too late (one day). Great customer service would have been to just give it to me anyway. These are small complaints. As long as they send me the product I ordered (which they do 99.99% of the time), then I like their products a lot.
Everything came on time. I had to return. Too small for my finger.
Easy site to navigate. Wonderful work!
Love the chain as well.
The order was an easy transaction. However, the earrings were very small and not substantial so I'm returning them.
The sterling silver bracelet I bought is just what I wanted. I never have to take it off, it doesn't tarnish and is so pretty!
Great price and quality, what else could you ask for?!
I wanted to find the perfect gift - not too big, not too small - to give my son's bride (I love her!) on her wedding day. The necklace is even prettier than the picture, and so delicate and feminine, I hope she will enjoy it for many years to come.
Beautiful products, easy navigation and checkout
Great company to do business with. Beautiful jewelry and other products.
I had purchased so many times in the past 35 years from Ross Simons and still wear its beautiful jewelry today and use some of the other non jewelry items I also purchased. Today's purchase is to introduce my niece to this amazing store with the hope she will enjoy its many featured items available to purchase.
Good variety of styles and designs. New styles are interesting. Great shipping speed.
I got an email stating a discount. When I put in the number it would not take it. I called and was told it was expired. Considering that I bought 3 items today, I thought they could have granted this discount/dollars off. Thanks.
I started using Ross-Simons when remembering my mother talking about them after she visited New York. They have everything you could possibly want at a terrific price. Just the place to go to find something lovely to treat yourself. The earrings were the second piece I bought and were of excellent quality, as was the ring.
Order came quickly. Necklace was beautiful! Very satisfied.
This is my second purchase from Ross Simons. I returned the first item I bought a year ago because the price didn't match the size/quality of the piece. I'm undecided whether I will keep my current purchase for the same reason.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members