Roselinlin

Ten days after receiving a notification the item had shipped, the tracking number still resulted in "no such package found." I asked customer service to please help find my package. They sent me the same notification with the same tracking number that results in "no such package found." It obviously hasn't been shipped so I have asked for a full refund. I don't trust this company. I should have read the reviews first. The positive reviews are so transparently fake, it would have been easy to see the scam.

This company is the worst and should be banned from doing business beyond China. They have a good marketing team, putting good pictures of their products on the internet. That's the only good thing to say about them. You wait for your clothes around 6 to 8 weeks, they choose the cheapest shipping service. The clothes are the cheapest cotton quality there is, the sizing is off in all their products. Their customer representatives will make excuses as to giving you a refund and when you want to return products, they let you know it will take ages for the clothes to arrive ( in other words you are being threatened to not get a refund before paypal refund expires) They offer you a 10 % refund for keeping the clothes. I asked for 25 % a month ago. They confirmed this. After 2 more emails, I have yet to see a a refund. This company is a scam and fraudulent in their businees! DO NOT BUY HERE!

I am still waiting for a dress I ordered. My shoes were a different size from what I ordered and the clothing was very thin. WHat a rip off of a company. Very hard to return anything to this company. I spent over 260.00 dollars and was not satisfied with anything that I purchased except for a necklace. Very disappointing especially as on line shopping is all i can do at present because of Lockdown. This company should be locked downed.

The online service I received here was incredibly helpful and very easy. With their clothing styles they understood and showed me clothes that exactly suited my needs. The outfit I bought was for my daughter and is exactly what I wanted to find.

I purchased over $180 worth of items for a vacation and after a month, they showed up. The product is cheap, cheap-looking and I requested a refund. Their response came to my Spam/junk folder, so I missed the "7 day response requirement" and was denied a refund, after reaching out to inquire on the status. This company should stand behind better quality and ensure that customers are satisfied. The clothes are NOT even worth keeping now that I am stuck with them. I would NOT recommend buying anything from Roselinlin, as you WILL be disappointed!

I have sent 4 e-mails requesting a return address for the item I purchased as it was too large and the material was not as advertised. You cannot return an item using the address on the package as this is a distribution center only.

You also have only a 15 day window to make the return so as it stands right now I am stuck with a too large, poor quality item with no way to get a refund.

Will never place another order with this company.

After over a month since I placed my order that did not arrive, I got my full refund last Friday. I am still giving them 1 star rating because:

(1) If the product is out of stock, they should have indicated that when I placed my order so that I did not have to waste my time waiting and could have ordered somewhere else. That was meant as a Mother's Day gift and I had to rush and find something else when they did not deliver.
(2) I never got any updates about any delays in delivery until I emailed them and ask about my order.
(3) It took them a long time to issue a full refund. When they put the money back into my credit card account, I did not even get a notification. I had to constantly check myself if and when I will get my refund.

Overall, this is a bad experience and I will not order from them again, nor will I recommend them to my friends.

Don't even go there. I ordered a dress online. Waited quite awhile for it to arrive and over that time emailed a couple of times to see where it may be. I didn't receive any response. Once the dress arrived I realised it wasn't what I wanted. Terrible fabric and too big. I tried to contact them to organise a refund and waited for a few days to get a reply. Once I got a response I was given limited time to request the refund and the website was very confusing to use (on purpose I feel). They then sent me a message that said it would be much easier to keep the dress, try and sell or alter and get a 15% refund. I agreed to this but only got about 10% back... pathetic and just over dealing with them. I would not buy from them again. Communication and customer service it terrible. Be warned!