Product took forever, and the quality was poor once received. I used their return label, went to the post office and completed the customs paperwork and paid $24.5 months later the package was returned to me. The company claimed it must be a customs issue. They offered a 35% discount to keep it, or I can try shipping again. If I can stop one person from wasting their money like I did, I'll feel better.
I am really pleasantly surprised! It looks great on me and I was concerned that most long dresses are too long. I can wear flat shoes with the one I buy online here and it's perfect for the summer. You should be modest when sitting to avoid showing too much, as the slit is high and seems to rise a bit when sitting.
First time buyer and I feel like I got a great bargain! I had some doubts, however my clothes arrived faster than expected. I bought a blouse skirt set. The quality is excellent, nice feeling rich fabric. The size I chose is fine, although I could probably have gone down a size, but I wanted to play it safe. I'll order another now and go down one size
The items were all badly sized and did not fit, badly made with seams coming apart, poor quality fabric and things I just would never wear. I bought sun dresses to wear while gardening and even for this menial project I still can't wear the dresses. I tried to work with them to make a return and my emails are ignored, replies from them, when they come, make no sense, provide no direction or instruction. Now my emails are totally ignored. This company is a total ripoff.
Sorry for your unsatisfied.
Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.\
We did reply your email about the return information. Pls check your email carefully.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
I have been an online shopper here for two years and I just discovered this boutique 7 months ago. I have ordered 9 items now and they never disappoint to add that the delivery is convenient and their customer support is very efficient. I can still enjoy more.
I ordered a pretty summer dress and it took over a month to arrive. It didn't look nearly as nice in person as it did in the add and it didn't fit. I contacted them about a return address and after several emails back and forth, they told me I would have to send it to China and then wait for them to process the return before I could expect a refund. Then they offered me 15% cash back instead (which I'm accepting but we'll see if it actually happens). Terrible customer service. I'll never buy from them again.
Sorry for your unsatisfied.
Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
I bought a beautiful top for my mom for her birthday. She loved them both and I was very happy with the opportunity to buy something online with this online boutique that I would not normally find in physical stores where I live. Excellent customer service and delivery.
I bought different clothes online here, they have a fantastic variety of different products and you can't beat the prices, no matter how much you buy it, it's great value, makes buying good quality, modern clothes so affordable you can afford it. Just fantastic. I love this site.
For me, this is the best online clothing shopping website, and I love to order here, because it offers everything in fashion, from clothes to cute accessories. They offer a discount almost always. It is such an affordable price that I will always recommend it to my friends.
It appears this is a common theme, I placed my order over 1 month ago only to be told that part of the order is being delivered, value $3. The Clothing I ordered has still not arrived, I cannot get any explanation and again the Tracking No. I was sent is invalid. My warning, do not purchase from this website
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
After waiting over a month to receive my order, I was so disgusted but how they misrepresented their fabrics. I received all polyester shirts, not the cotton linen blend as shown on their web page. Do not order from this scam business. Now I have to try to see how I can return this absolute crap I just paid for.
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
DO NOT buy anything from this site. It is a fraud. They make poor replicas out of cheap material to try to copy what they show on their website. And you can NEVER return an item - if you send an email to them, you will only get a computer generated reply that leads nowhere.
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
I have no idea where my items are. The tracking number is fake. DO NOT order from this fake company. I had to change my credit card number to make sure they don't use it illegally. I am turning them in to every agency possible to get their website shut down.
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
The tracking number is not fake. If the tracking information is not found, that is to say it has not updated.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
I love my new pants! In the inner part they carry a kind of double lining that makes them ideal for winter, since they make a little wind and the cold does not drag their legs, for the shipment there were no problems, they have a quick answer to my questions.
I have seen better quality of clothing at Walmart. I would never order from this company again. I purchased 5 items and 3 of the items didn't even look like the photo. The other 2 were horrible quality. It was a totally different item all together. When I inquired about returning they informed me the shipment goes back to China and I was responsible for the shipping. Even though I was send the wrong product. I would refrain from purchasing from this company all together. They do not make returns easy!
Sorry for your unsatisfied.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
I love buying clothes here, beautiful and quality pieces, beautiful dresses for an event or just elegant casual pieces, not to mention the beautiful lingerie, it always makes me come back. Fast shipping and amazing customer service. Very happy with my experiences and I recommend it, definitely one of the best!
Website photos are misleading. Fabric quality and fit are terrible. Goods can only be returned to China at your expense! Items advertised as linen are actually synthetic or blend. Company selling the same merchandise on a number of sites. Prices seem good, the goods are worth a fraction of the price!
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
I have purchased from the website more than 4 times and it has never failed to impress me. The checkout process was quick and easy. They are always shipped on time and I receive all my products in good condition and it is exactly as described. I trust this website 100%.
This website is perfect! The service is absolutely wonderful, they have understood what I like. I got a really beautiful dress that I fell in love with right away. I can't wait until the day I put it on! Thank you very much for all the attention and the excellent work!
The convenience and style of this clothing website is incredible. From a country that does not have easy access to some of the fashion items it comes in handy. Not only does the customer service be fast and reliable, she also processes any customer-related inquiries or questions in a timely manner.
Overview
Roselinlin has a rating of 3.4 stars from 3,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Roselinlin most frequently mention online boutique, customer service and good quality. Roselinlin ranks 24th among Women's Clothing sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for your unsatisfied.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin