RoselinlinReviews 3,767

I was so excited to see Roselinlin website because the clothes looked so beautiful. I ordered five items, and each and every item I received was completely unlike the photos on the website. Their sizes are completely off, the fabrics are very cheesy and not at all what they appear to be on line. The return process is EXPENSIVE because you have to ship back to China. My mistake was ordering five items because they were so pretty! The one good thing I will say about them is that when I contacted them to get return information, they replied back in a timely manner and were polite and apologetic. That does NOT excuse the quality of their product, or the lack thereof. Make no mistake. This stuff is junk.

I ordered 3 items: one (a T shirt) is good. One was never received despite the fact that the tracking # says that it was; the company has been giving me the runaround for 10 days, no solution offered.
The 3rd (a red dress) was not at all like described: way too small (cannot even put it on, despite ordering a large size than usual for me); the fabric is pure synthetic (not linen-cotton), very flimsy, not at all textured like on the picture, much more orang than red. The company makes it IMPOSSIBLE to RETURN (would need to be full price mail to CHINA; only offers a 15% rebate (which I did not receive yet)

Buyer beware! Articles sent to you from USA BUT returns MUST go to China (Cost $20.00 or more). Company will offer you 10-15% instead of returning clothes. Cloths on site are nothing like what you receive. Linen on site is cheap cotton-poly. Clothes do not fit properly. Spent $100.00, offered $12.00 rather than refund. Sent clothes back to China and never got any refund! STAY AWAY! I think the "good" reviews are fake. READ THE REVIEW ABOUT QUALITY AND RETURNS BEFORE YOU ORDER.

Do NOT waste your time and money on this company. Everything is shipped from China and it takes the slow boat. They also shipped my items separately arriving weeks apart. To compound it, they expect an item to be returned to China within 15 days. It costs almost as much to return the garment as to buy it. They took me for almost $100. Yeah, I'm pissed. They know most people won't sue over a $100 so they continue to get away with stealing from you.

I ordered 4 dresses all "Medium". One is very small through the chest. One is small in the chest and has a length suited for a 6 foot tall woman. The other two dresses are very wide with a "Parachute", "Clown" type design and a cheap "Halloween" costume quality. No problem, IF they honored their "Return or Exchange Policy"... I would have exchanged 2 dresses for a different size and returned the 2 awful dresses... I entered the information they require via email and via their website contact form for returns EXACTLY per their instructions. What you get back as a response is a robotic canned message from "*******@roselinlin.com" no matter how many times you try to contact them and no matter which path you take to get a message to them... They state a 15 day return window from when you receive the package, but any attempts to actually get Tracking information using the "Tracking Number" & provided instructions for "Tracking" will also send you into a mindless loop to nowhere. ( After delivery, I was able to use the USPS tracking # on the package which shows tracking history starting from where it reached my hometown. So I can at least prove my delivery date to them IF they answered email.) I don't think there is really a way to contact them - just a mind game on you until the "Return Window" closes... I had the sense NOT to give them my Credit Card info and used PayPal to pay them... Now I have to waste MORE time fooling with trying to block the funds to them... Guess you could say I'm a little upset - NO MORE INTERNATIONAL ORDERS for me.