Their policy states: 2. RETURN SHIPPING FEES ARE AT CUSTOMERS' OWN EXPENSE.
They have sent the wrong size and still, the customer is responsible for return shipping.
How is that? They know this will cost too much and they offer a ridiculous 15% refund.
I have agreed to this refund but they stopped responding to my emails.
STILL NO REFUND.
THE CLOTHES THEY SHOW ARE REALLY NICE... BUT THIS IS A CHINESE SELLER! VERY UNETHICAL! I PURCHASED 3 DRESSES AND A PAIR OF $3 EARRINGS SO I COULD GET FREE SHIPPING! THEY SAID THEY WOULD GIVE ME 30% OFF ON THE THIRD DRESS AND THEY TOOK IT OF THE EARRINGS INSTEAD! ANYWAY... THERE GOES MY F... G MONEY! I PURCHASED ON 9/1/19 AND IT'S NOW 9/21/19! AGAIN, THESE CHINESE SCAMMERS ARE THE WORST! I THINK I WILL GET MY MONEY BACK FROM THE CREDIT CARD I USED! SCUMBAG COMPANY!
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
I've received one order so far and I was so pleased with stuffs I put in a second order almost straight away. Such a high standard. The material are lovely. Thank you
This page offers a range of modern clothing that I can't get locally, so it's great to have fast, reliable and quality service. So happy that I found this boutique! Thank you!
I love buying clothes in this online boutique, they are always amazing! The girls here are amazing! Extra thanks for all your help! It's fabulous, they answer questions quickly with great help.
I have a nice online shopping experience here. I easily found the dress I dreamed of, and the quality was surprisingly higher than the price would indicate, very happy with my purchase
I had a great experience with this website, it made everything perfect. They helped me in such a great way. I can't wait until the next time I buy clothes here again.
Fantastic service, great quality of the dress I ordered, I would definitely recommend this page. I already told my friends about this website, now many of them have asked for clothes here.
Always satisfied with this online boutique, I love the skirts that I don't wear from any other brand, ideal for the weekend and perfect to wear on my work days from home.
Worst most disingenuous outfit you will ever try to do business with. Located in China with a business plan from hell. Received pants a week after ordering way oversized. Decided to eat two $8 shipping fees for a $16 pair of pants and return them, but had NO ADDRESS and NO PHONE NUMBER. After FIVE emails requesting the return address, I received not an address but an offer to keep the oversized useless pants having paid for them and offering me a 15% discount on more of their useless garbage. DO NOT DO BUSINESS WITH THESE GUYS. I unfortunately did not read the existing revews (95% panning them) until too late. Only gave them one star instead of ZERO because it would not allow me to hit submit.
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
This boutique has excellent quality clothing and accessories at a fair price, the answer to questions and concerns and problem solving is by email and it is very good, I recommend them.
Aesthetically the clothes on this website are beautiful. I will fall in love with a nice long dress. Plus, the fabrics are clean, high-quality, and hip (and it does matter a lot).
Original and quality products. Fast service and excellent customer service, what more could you ask for? I am delighted with each purchase made on this website and of course I will repeat.
Every time I shop online here I am happy. High quality clothing and excellent customer service. The delivery option is very good! This is my option to buy clothes online. Well done!
Thank you very much for the quick delivery. My skirt arrived in time just for the party. I'm glad I didn't cancel my order, they were very nice at this online boutique!
I just received my first order from this online boutique a few days ago and I am very satisfied with my purchase, so much so that today I ordered more clothes here!
For now, in my 3 orders I have not had problems and the products that I have bought are all those described. I am very happy to shop on your website because I can find clothes for my style.
ONE THING ROSELINLIN HAS RIGHT IS THEIR PHOTOGRAPHY AND NOTHING ELSE. TOOK FOREVER TO RECEIVE MY ORDER AND WHAT A DISAPPOINTMENT, OUT OF 7 DRESSES ONLY 2 FIT ME. 2 OF THE SOLID COLOR DRESSES ARE GOOD ENOUGH TO WEAR AS UNIFORMS TO WEAR AS A CLEANING LADY IN A CHEAP MOTEL. THEY WERE MADE IN CHINA, SO THEIR SIZES ARE FOR CHINESE LADIES!
FABRICS ABOVE ALL ARE SUBSTANDARD, FEEL CHEAP AND ARE CHEAP~
Sorry for your unsatisfied.
Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
This place is a rip off. I purchased 3 pieces. First, they charge a foreign ATM conversion fee (which they do not disclose). I've been shopping online and overseas for years and I've never incurred this kind of fee. The clothes are poorly made, the sizing is ridiculously off, the clothes you receive don't match the pictures of the clothes on the website, the material specified on the website is not what the garments are actually made of, and all of the clothes are labeled dry clean only (which was also NOT specified; I would've never ordered them had I known that). It took a few back and forth e-mails (merely requesting a return address was like a "Who's on First?" routine) with "customer service" to finally find out about their scam-$#*! return policy, and I still wasn't provided a return address. You have to pay for return shipping and customs fees to their distribution center in China. Instead of providing me with a return address to send the items back, they offered me a 15% discount to "get my clothes altered" and warned me that shipping to China is expensive and will take too long for a proper and timely refund. No phone number to call and complain. I'm reporting them to the Better Business Bureau. BUYER BEWARE! P.S. We should be able to leave ZERO stars, since that's what these thieves deserve.
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
Answer: Not only are they a size or two smaller, the cut is horrid definitely not fitting across the shoulders, arms, bosom of an American plus size.
Answer: There is a returns policy page on the Roselinlin website. It clearly states that you must send items to China or take a 15 percent refund. You can fight them through your banking institution or Paypal.
Answer: No such thing. They are a shady company from start to finish. They are based in China and have no way to contact them. Took me 6 weeks to get my order and I had paid extra for shipping too!
Answer: Please do not order - the clothes smell and are awful quality. Do not be fooled by the pictures!
Answer: Throw it out! It will cost you $$$ to return it and they know this.
Answer: Yes, it is a scam. I ordered three items in May (it's now the end of July) and I still haven't received them. Call your bank and file a fraud claim or go through PayPal. Bank is faster.
Answer: Yep... six weeks or more. No way to return crappy items. No way to contact them when you don't get what you ordered Sham from start to finish!
Answer: They dupped us. i got 20% back on a 114$ order. Donate clothes. Or give away and warn others
Answer: Very shady... they really are the worst! DON"T DO IT!
Answer: They won't fit and then you cannot return. DON"T DO IT!
Roselinlin has a rating of 3.4 stars from 3,767 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Roselinlin most frequently mention online boutique, customer service and good quality. Roselinlin ranks 23rd among Women's Clothing sites.
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin