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ROMWEReviews 2,127

3.0

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ROMWE Reviews Summary

ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.

service
326
value
332
shipping
342
returns
210
quality
320

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Louisiana
1 review
0 helpful votes
Follow Alex N.
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I recently bought a pearl bracelet for my wife from ROMWE and was extremely excited to get it to her. The shipping took a little long to get here (about thirty days) but once it did we were very pleased. The bracelet looked beautiful and could be combined with nearly any outfit. We would definitely order from them again.

Date of experience: February 16, 2015
Malaysia
2 reviews
1 helpful vote
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Got myself a jacket at sheinside.com, and so far I'm happy with the site - a lot of variety of clothing and pieces to choose from, for any occasion/event you can think off.
Unlike other website that I used to buy stuff, sheinside.com is quite easy to deal with, superb services and the responses are fairly quick.to be sure, I really contact with their representative and to ask them in detailed manner about the products, shipping, and etc (just to be on the safe side, you never know!) and thank God I'm lucky to have such amazing services from them.

Date of experience: February 15, 2015
North Carolina
1 review
0 helpful votes
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I order the Black Cross Halter Backless Sexy Dress for my girlfriend. I was looking for something fun and sexy but i'm a guy and i don; t know what i'm doing. Luckily, this website is easy to use, the pictures and descriptions are informative, and their customer service is incredible. They were so nice to me. It's like they took pity on me, being a guy. At first I was going to go with something else, but the item I went with was actually on sale and my girlfriend ended up loving it. It looks great on her and I'm happy too! Will definitely be a repeat customer! BTW, they have free shipping. This is my new go-to place for buying gifts for my girl! Nicely done and thank you so much for your help!

Date of experience: February 15, 2015
India
1 review
0 helpful votes
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I got the Leopard Tawny Square Sunglasses for my friend the other day. It has a vintage, indie style which my friend likes a lot. The ordering process is quite a bliss, the process is straightforward and simple. I love the UI which is slick and user-friendly to the visitor. The packaging is pretty neat and it was an overall pleasurable experience purchasing online. The shipping takes less than a week when other e-commerce site are more or less 2 weeks. One thing that I appreciate is there is 60% off of first orders which is awesome. The product catalog is dope with many variety, hence will be visiting it another day for my next purchase.

Date of experience: February 15, 2015
Philippines
1 review
5 helpful votes
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I ordered about 2 weeks ago, bought cute cheap stuffs. Until now they cant even ship my package! They keep on saying they need more days to process your items. How come?
My order RWZXL******* and I have told friends that this site is so nice. Now i am very disappointed.

I hope they do something about it!

Date of experience: February 15, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
We feel sorry for the late order and the late reply.
Since we were on holiday and the whole holiday lasted one week, we did not reply you in time. Hope you can understand us!
We have checked your order and it shows that all your items have been prepared well and in the status of waiting for shipping out. We have pushed for your order to be shipped out as soon as possible. Hope you can understand us!
And we sincerely feel grateful to you that you recommend Romwe to your friends. We will try our best to offer unique and best shopping experience to all customers.
If you need any other help, please feel free to us with this email webmaster@romwe.com.
Yours sincerely

Australia
1 review
0 helpful votes
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I love all the styles on Romwe! Their printed tops and sweaters are the best because you can't get them anywhere else. I bought a cute pale blue dress from them not too long ago and it didn't take long for it to get here. The dress was such good quality and fitted perfectly! This was the one I bought: http://www.romwe.com/Sleeveless-V-Back-Flare-Dress-p-*******-cat-664.html

Date of experience: February 12, 2015
Canada
1 review
1 helpful vote
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-It took over three weeks for items to arrive.
-They were all terrible quality, costume grade material, poor craftsmanship, ill fitting (and I had various items, dresses, shirts, skirts, tops) - NOTHING was wearable.
-I had to pay almost $25.00 in duties.
-I decided to return it all and had to pay over $30.00 more to ship it back.
-THIS IS THE SCAM: They make the shipping process so drawn out and costly and complicated that most people probably don't even bother and romwe just keeps the money.

-It's been two weeks since my return package landed according to tracking and I still haven't heard from them.

Do not shop here.

UPDATED - SEE BELOW* It's been almost two weeks since I placed my order (RWHCY*******) and it still hasn't shipped. It took them so long to process it that one of the items I ordered actually sold out in the meantime and had to be refunded!

The prices are great and I've heard the quality is pretty good, but the slow service is a huge let down. I don't know if I would order again...

*UPDATE: After seeing my post here, a customer service rep. Shipped my package, apologized for the slow service and offered me a 55% off coupon for my next purchase which I thought was really generous and showed they did care.

Will update on quality once products arrive.

Date of experience: February 12, 2015
Illinois
1 review
1 helpful vote
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I absolutely love ROMWE!
February 14, 2015

I absolutely love ROMWE! As a young professional, I'm always looking for great clothes on a budget. That's where this little gem comes in. I ordered the high waist drawstring loose pants in grey and the lapel pocket blazer in black. Everyone in my office gave me so many compliments on my outfit. I usually have a problem finding pants that fit well but my drawstring pants fit perfectly. I will admit, I was a bit worried about the timeliness in which I would receive my order based on some of the reviews but I couldn't pass on great deals and chic clothes. Needless to say, my order was at my doorstep in 7 days, as promised. I've already started my summer shopping. My ROMWE cart is full of fabulous crop tops, cute denim shorts, and flowing spring dresses. This store has easily become my favorite.

Date of experience: February 11, 2015
Indiana
2 reviews
0 helpful votes
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I ordered 3 new sweaters and some jewelry which got me the Express shipping free! I ordered two weeks ago and received them yesterday which was earlier than expected! When I received the package, the contents were folded neatly and placed in a nice little box. The jewelry was also wrapped in bubble wrap which kept the necklaces in perfect condition! The sweaters are beautiful and so is the beautiful rhinestone necklace I bought to match. This website definitely shows quality in their shipping and handling along with the excellent attention to detail in their craftsmanship.

Date of experience: February 11, 2015
NL
1 review
0 helpful votes
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A while ago I ordered several items from this website and I’ve been very satisfied. One of the items was this pants: http://www.romwe.com/Elastic-Waist-Vintage-Floral-Pant-p-*******-cat-681.html Which I am really happy with! So comfortable and pretty. The shipping time was within 30 days as promised, and the package was well wrapped. I did have some things tos end back but that was because the item wasn’t really my styel after all. Sometimes it’s a risk to buy online when I’m unsure about certain fashion items. The price was excellent, much cheaper than I would buy here in The Netherlands! Thank you, I will be back!

Date of experience: February 11, 2015
Georgia
1 review
1 helpful vote
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WORST IDEA
February 13, 2015

WORST IDEA. I thought I had found a cute site that was pretty cheap as well. You get what you pay for stands true. I ordered three weeks ago and it is still processing. I have been contacting customer services, returns and live chat for about a week to get it shipped at least. Today I have decided to cancel the order.

It says it takes 5-7 days to process. It's been three weeks or 10 business days and it is still processing. I will be getting a full refund. I feel terrible because I recommended a lot of girls to the site who are having issues too.

Date of experience: February 10, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
We feel sorry for the late order.
Generally speaking, we need 5-7 working days to prepare your order well. However, Since some of your items sell well, we need more time to prepare them well. Hope you can understand us! And all your items have been prepared well on 10th Feb. We feel so sorry that you waited such a long time.
And you canceled your order on 11th Feb. We refund all your money to you immediately. Generally speaking, you will receive it in 2-5 working days.
If you need any other help, please feel free to us with this email webmaster@romwe.com.
Yours sincerely

Bangladesh
2 reviews
0 helpful votes
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I'm really appreciated for ROMWE's instant service and delivery. I ordered for a Check Print Fringe Red Scarf for my younger sister Amenda. When she called me I thought she would unhappy with this scaf, but it was different when she told 'I am very happy with this nice looking Red Scarf."
I got it exact shipping date as ROMWE promised and it was absolutely free shipping too.

I definitely would recommend my other family and friends to choose ROMWE's products.

Date of experience: February 10, 2015
Saudi Arabia
1 review
0 helpful votes
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I have bought A denim short pant for my girlfriend from this site. And both of us really very happy with their product. Very comfortable, Adorable to use with smart looking. Service of this site was impressive and price was also reasonable.

Happy to know this site, Would hire again.

Date of experience: February 10, 2015
Canada
1 review
1 helpful vote
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Ordered Jan 28
February 11, 2015

Ordered Jan 28. And still processing and never replies my emails back. When its gonna be shipped? After i die? WTF! I bought winter clothes, probably will wear them next winter hopefully, or 10 years later. Clicked that urging shipment several times, still nothing.
Terrible website when you are looking for buying some clothes.

Date of experience: February 8, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
We feel sorry for all inconvenience we have brought to you.
Generally speaking, we need 5-7 working days to prepare your order well. But some of your items sell well, so we need more time to prepare it well. Besides, due to time differences, we may not reply you in time. Hope you can understand us!
We have contacted with our supplier and other staff to put your order in the first place. Your items have been shipped out. The tracking number is 3804472534. You can track them on http://www.dhl.com/en.html. However, the logistics information updates slowly. You may need to wait several days.
If you need any other help, please feel free to us with this email webmaster@romwe.com.
Yours sincerely

New York
1 review
0 helpful votes
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I bought my girlfriend a pleated skirt and a red fringed scarf on Romwe last week, and got free shipping on my order (over $50). I was pleased to see the product arrived promptly and exactly as described. My gf loved the clothing and seems entirely satisfied with the quality, lucked out on the site being a kind of clueless guy! Very surprised to see such negative ratings on here. My experience was positive and rewarding from start to finish!

Ciao,
Jon S.

Date of experience: February 6, 2015
California
2 reviews
0 helpful votes
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Romwe is a great site for finding interesting fashion items at unbelievable prices. I bought a blazer for my girlfriend. She’d been after something for a while and couldn’t find what she wanted elsewhere. Romwe had a good range to choose from and she eventually found one she liked. The product information was good and the sizing guide was really helpful. Even better, it had a 50% reduction in the sale! My girlfriend loves the blazer and now wears it all the time! I’m sure we’ll be shopping on Romwe.com again.

Date of experience: February 5, 2015
GB
2 reviews
4 helpful votes
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"Excellent Company; Fast Service! All around satisfied"

I was searching on the internet for a Natural leather Jacket and located that in romwe. Com after 4 hour of searching having reasonable price in addition to outstanding design.

Each time I read product reviews before purchase while shop online. As usual I investigate review on romwe. Com in addition to found some optimistic and negative responses. So, I was perplexed what would happen with me at night! The Leather Jacket was so good that no critiques can stopped me personally ordering it…

For that reason I ordered this. When I ordered this Leather Jacket received punctually. I am happy with their Fast shipment process.

When When i received it, I was worried about how it would fit nonetheless it fit just right as expected. It seems long lasting and comfortable. I am very happy with all the product.

I was an enormous fan of Wal-Mart but from now romwe. Com will be towards the top of my favorite list given it brings an fantastic experience on my own online shopping. Finally I want to recommend this shop to all or any of my family & close friends and would invest in again.

Great price, fast shipping and a very good customer support.

Date of experience: February 5, 2015
Delaware
1 review
0 helpful votes
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It is really a good online market place.My friend suggested me to visit this place. Then I visit ROMWE.com and I bought some t-shirt from here. Their product quality awesome and service is very good. It's really helpful for me. I like their service. I always order the goods from ROMWE. They have always nice fashionable product and reasonable price. I am satisfied.

Date of experience: February 4, 2015
Florida
1 review
0 helpful votes
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So happy with my purchase and delivery time! Most websites I visit take ages to send their products to me but not ROMWE! Being a current college student I am always looking for new outfits that are CHEAP, unique, and best of all in style! I hate time consuming online shopping but with ROMWE I am able to go in, see what I want and pick the style, color, size and more to my liking. I’m so thankful I found a website that is able to give me exactly what I want from an online website. I've never had issues with ROMWE with finding the cutest and (bargain priced) clothes that always seem to fit me so well. I've only had but wonderful experiences with ROMWE and have enjoyed their quality products and wonderful customer service. Whenever I had a question they were always there to help. Very wonderful experience!

Date of experience: February 3, 2015
Minnesota
1 review
0 helpful votes
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I bought a dress and a couple pieces of jewelry for my sister and she absolutely LOVED them. The prices were amazing and shipping was faster than expected. I'll definitely order again.

Date of experience: February 3, 2015

From the business

From Runway to Realway, Romwe aims to bring the top fast fashion into your days.


romwe.com
Founded in 2009
Nan Jing Shi, Jiangsu, China
+168