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ROMWE Reviews Summary
ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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So there's a bunch of mixed (extreme) reviews but I'll be realistic! I ordered like 3 or 4 items, all tops (t shirt, button up shirt, and coat, all one size fits all) they were a cheap material, but I personally like that. They're light and thin and silky (although they make that swish sound a littke bit). Everything fit me a bit big, which I wanted. I love the loose fit. I'm an American small-medium. Yes, the shipping is slow, but is it really thw worst thing? Everything came eventually so I can wait an extra week or 2. It took 20 somwthing days to come to the US. I'm overall very happy and will be shopping there again. I would just be careful with pants and stuff that have to be a specific fit to work :)
It was my first time here and my first ever review for any site and it is a positive one. They are very good with the customer they co-operate perfectly and they helped me lot about choosing the right color and dress for my anniversary. Will recommend them to anyone who is looking for good dress for a special day
Some says bad some says good and still i gave it a try but didn't found anything bad with there products they sell product on low price but the quality is not bad its good enough. I ordered a dress for my wife and she said the quality is good and after hearing the price of the product she was like how the price can be that low as the quality is standard.
I think the cutting pattern is not good
It doesn't fit well when you wear
I ordered more than 8 items
So I can tell what happened for each item
They seem don't make it with their labels
So it seems they ordered from other third person
I order dresses, bras, jeans, shirt, t shirt
And... too bad I'm too over expected
I ordered 4 tops from Romwe a while ago, and I was nervous that they would be bad quality. They were all lace type tops except one, white was a T-shirt. I was happy with the quality, it was about the same as what you would buy at Forever21 and Rue21, which is low but wearable. The shipping took about 3 weeks, which is typically for stuff coming from China. I made sure to measure some of my own tops to compare to the measurements on the site, and they all fit well. I do think their measurements are off, but if you order a size up you can always take stuff in. There are a lot of negative reviews for this site, so quality may depend on what type of product you are buying.
It's been over 3 weeks since I ordered, and have received no reply to my emails. My tracking number says that the shipment information was just now delivered to Hong Kong. I received half of my shipment one week ago (took 2 1/2 weeks) and one of the sweaters had an unraveled sleeve, and another shirt was stained. Now I have to play to ship them back! I would not order from here again!
Dear customer,
Nice day.
We are really sorry for the waiting time and the late reply.
Because of the time difference and the weekend before, we can not contact your in time. Hope you can kindly understand.
And we generally need 3-7 business days for preparing the items which are not included in delivery time. Hope you can kindly understand. To save your time, we divided your order into two parcels. One was shipped on Dec 4th. It has been delivered on Dec 9th. The other parcel was shipped on Dec 11th. We found it has been delivered on Dec 21st. Have you received them? We need to confirm with you. Hope you can kindly understand.
We are sorry that you are not very happy with some items. Before shipment, we all have quality control. That incident is really out of our expectation. Would you like to send us some photos which can show the clear defects so that we can check for you? We will be responsible for any problem caused by us. Hope you can kindly trust us.
Romwe really cherishes you and we also never want to lose you. Could you kindly give us one chance to serve you and help you solve your problems? Waiting for your reply.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
Fantastic shop. I am totally speechless your services are great. I am surprised to have my product in the good condition as it was described and above my expectations. Their delivery time was great and so much helpful and responsive. I have ordered several goods here and my experiences is just awesome.
I glad to know about this website. Their collections are so much good. I ordered a round neck striped loose sweatshirt from romwe.com, it's a great things for my body and looks gorgeous. I should order from it again.
Yet again I ordered from romwe.com... giving them the benefit of the doubt from my last purchase. Again, the clothes look nothing like the pictures and the material is crap. I also received a notice that I must pay an additional $25 to express ship it, after already paying $15 online to have express shipment. They should really tell you this on the website.
Also, I contacted the service email address and have heard nothing back as they are "away."
Overall, I recommend not going to this site unless you need a simple t-shirt and are okay with paying extra on top of the "cheap prices"
Dear customer,
Nice day.
We are really sorry for all your dissatisfaction.
We found the delivery method you chose is standard delivery. Generally it will be slower than express delivery. Hope you can kindly understand and really sorry for the waiting time.
Really sorry for your unhappiness with the item. Please know that one-size does not mean that it can be suitable for everyone. That means it can be suitable for most people. Hope you can kindly understand that. And it also has sizes. You can know more about its size on our sale page. Hope you can kindly understand. Would you like to send us some photos which can show the clear defects and the clear measurement so that we can check for you? Because of manual measurement, about sizes, there will be 2-3 cm generally. Hope you can kindly understand that. We will be responsible for any problem caused by us. Hope you can kindly trust us.
Romwe cherishes you and never want to lose you. Could you kindly give us one chance to serve you and help you solve your problem?
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
I ordered $200 worth stuff on the 3rd of December! Paid for express shipping! Its 18th December! Still no tracking information! Save your money and time. DONT EVER BUY FROM HERE! I am relocating to a new place. I asked them to change the shipping address because they caused the delay. They won't do it! I asked them to reimburse me for extra shipping... They won't do it! I asked them for story credit... They won't do it! MOST HORRIBLE CUSTOMER SERVICE! Regret ordering from here :(
Dear customer,
Nice day.
Really sorry for the late reply and the waiting time.
Because of the weekend and the time difference, we do not contact you in time. Hope you can kindly understand.
We generally need 3-7 business days for preparing the items which are not included in delivery time. Hope you can kindly understand. We found your parcel was shipped on Dec 8th. To protect your privacy, we will send your tracking information via email. Hope you can kindly trust us. Because it is busy season now, the logistics company may need more time to update the information. Hope you can kindly understand that. Really sorry that because your parcel has really been shipped, we can not help you revise your address any more. And your express shipping is for free, so we also can not refund to you for this. Really sorry for your unhappiness. Hope you can kindly forgive us and understand that.
Romwe cherishes you and will never deceive you or ignore you. We found our customer service has contacted you. We found that you will ask your friend to transfer the package to you. Really sorry for the inconveniences. We will try our best to help you solve your problem. Hope you can kindly give us the chance.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
I ordered £70 worth of clothes from this website having been told very good things. I placed my order over three weeks ago however when I track my parcel it says that it was entered on to the GLS system but not handed over. I called GLS who said I must speak with ROMWE as it was them who had not passed on the delivery. I'm so disappointed and some of the clothes are presents for Christmas and I'm so worried they won't ever turn up. I have left 4 emails for ROMWE with no response. I still don't know where the clothes are or if they will even arrive! I think I will be staying clear in the future!
Dear customer,
Nice day.
Really sorry for the worries and the late reply.
Because of the time difference and the weekend before, we can not contact you in time. Hope you can kindly understand. We generally need 3-7 business days for preparing the items which are not included in delivery time. Hope you can kindly understand that. We found your parcel was shipped on Dec 5th. It has been updated a little. And because it is busy season now, the logistics information may need a little more time to be updated. Hope you can kindly understand. But no worry please, we will always serve you with our best efforts. Hope you can kindly give us the chance.
We are really sorry for the response. We may not receive your emails. When you meet some problems, you can contact our online customer service directly and you can also contact us via tickets. Romwe cherishes you and we will never ignore you. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
I ordered a total of 9 items from this store. It was on cyber Monday so i took the chance. I had shopped at their sister site, shein, once before. Both sites have very cute things but when you get your stuff, its nothing like you expected. Their material is cheap and thin for the most part. Like I said I ordered my items on cyber Monday, and I'm just getting only 8 of my items today ( December 17). Out of the 8 items i received today I only liked/fit 3 of them. On pants, I suggest you really go by the size chart because they do tend to run small. All of the items I got had a very weird smell to them. Do not fall for their sales and cute clothes! It is only cute on the website!
Dear customer,
Nice day.
Thank you for your great support for Romwe and we are really sorry for all the problems you have.
We generally need 3-7 business days for preparing the items which are not included in delivery time. Hope you can kindly understand that. Because the accessories in your order sell well and we need more time for preparing, to save your time, we shipped the items which have been prepared well for you. The items were shipped on Dec 9th. And we found the package was delivered on Dec 17th. The package of the accessories was shipped on Dec 14th. It is in transit now. To protect your privacy, we will send your tracking information via email. Hope you can kindly understand and trust us.
We are really sorry that you are not very satisfied with the items. Because of light and pixel, the real objects and the pictures on the website will appear slight differences which can not be fully avoided. Hope you can kindly understand. And about the sizes, you can know more about them on the sale pages and our “size guide” page. Because of manual measurement, there will be 2-3 cm error generally. Hope you can kindly understand. You can send us some photos which can show the clear difference and the clear measurements so that we can check for you and we will be responsible for any problem caused by us. Hope you can kindly trust us. Really sorry for the smell, you can hang them in the air to let the wind blow. That may be better.
We feel so sorry for all your problems. We found our customer service has contacted you and gave you the return address. Have you returned? We need to confirm with you. If so, would you please send us the return tracking number and tracking link? After we receive your package, we will refund to you as soon as possible. Hope you can kindly understand and trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely
After a little over two weeks I have finally received my package that contains the three shirt I had ordered. EVERY SINGLE ONE OF THEM TORN, AND THE SEAMS ARE UNRAVELED. What looks like tobacco is scattered all over every shirt. I am beyond upset, and I want my money back. Do not waste your time, or money on this scam website.
Dear customer,
Nice day.
Thank you for your support first and we are really sorry for the all problems.
We generally need 3-7 business days for preparing the items which are not included in delivery time. Hope you can kindly understand. And we also found the delivery method you chose is standard delivery. It may be a little slower than express delivery. Hope you can kindly understand that. Sorry for the waiting time.
Before shipment, we all have quality control. The defects of your items are really out of of expectation. Would you like to send us some photos of the little white card and the photos which can show the clear defects so that we can check for you? We will be responsible for any quality problem caused by us. Hope you can kindly understand and trust us.
Romwe cherishes you and never want to lose you. Could you kindly send us the photos and give us the chance to serve you and help you solve your problem? Waiting for your reply.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely
Heard about it from my sister and i loved the dresses of my sister taken from romwe and ya i also used there service and found my self as happy as my sister hehehe. Thanks for the service will use you guys again.
A friend of mine recommended them and i found them as good as my friend told me about them no delay good quality and they are very co-operative with the customer. Will recommend them to other
On 4 products, only one was "ok"
The other 3 are not even fitting. The sizes are just so wrong: the dresses are short it's like for kids but so big at the top. The pictures you see are not their products! They take pretty picture of clothes and reproduce them with cheap material. Do not order there.
Dear customer,
Nice day.
Thank you for your support for Romwe first and really sorry for all the problems.
Because of light and pixel, the real objects and the pictures on the website may appear slight differences which can not be fully avoided. Hope you can kindly understand. And you can get detailed information about the items on the sale pages, such as sizes and material. Because of manual measurement, there will be 2-3 cm error generally. Hope you can kindly understand. Would you like to send us some photos which can show the clear measurement and the clear differences so that we can check for you? We will be responsible for any problem caused by us.
You are our precious customer and we really cherish you and never want to lose you. Could you kindly give us the chance to help you solve your problem? Waiting for your reply.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
I ordered two dresses from Romwe 3 weeks back and after 2 weeks, I got them. One of the was completely different from the picture and it was too big for me (size L). The fabric quality was very poor and looked not well cut. Plus in the description of the dress, they had included a belt which I did not get. When I contacted them, they said including the belt on description was an error! What is even stranger is now when I look at my orders - the picture for the first dress has been changed and it shows another dress which is completely different from what I first saw when I ordered. The second dress fits me even though its an XL, i think it depends on the model of dress whether it might be too small or big. The second dress was okay, it is not so bad as the first one.
Dear customer,
Nice day.
Thank you for your support for Romwe and we are really sorry for all the problems.
Please know that different kinds of items may have different sizes. You can get more information about sizes on our sale pages. If you are not sure about them, you can feel free to contact our online customer service directly. We cherish you and never ignore you. Hope you can kindly understand and trust us.
We are really sorry for the problem with the belt. It is our fault of that. We sincerely apologize to you. Hope you can kindly accept our sincere and unreserved apology. We found our customer service has contacted you. Have you solved your problem? We need to confirm with you. Hope you can kindly understand.
We feel so sorry that the updating of our items bring you such unsatisfied feeling. We will work harder and make our customers more acceptable. And we will spare no efforts to improve ourselves to get better. Hope you can kindly give us one more chance.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
Never thought you they will give such a brilliant work on my order as they gave me low budget but they proved me wrong i am happy with there service and quality if need this type of service again will use you guys again.
I finally received my package, sorry for the review thought this was a bogus site, but I received my coat simply fabulous
Dear customer,
Nice day.
We are really sorry to make you so worried and so nervous.
We generally need 3-7 business days for preparing the items which are not included in delivery time. Hope you can kindly understand.
We found there are two orders in your account and both orders were placed on Dec 3rd. One is RWYCC28085, the order was shipped on Dec 7th.
The other order is RWBHH28086, which was shipped on Dec 4th.
Both the orders are in transit. To protect your privacy, we will send your tracking information via email. Hope you can kindly understand and trust us.
Romwe cherishes you and wants to bring you the best online shopping experiences. No worry please, we will be serving you all the time and helping you solve all your problems and will never ignore you. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
I just recently bought the Apricot Long Sleeve Zipper Ruffle Jacket for my sister for her birthday, she absolutely loved it, how it fit, the way it looked and it was of very high quality. I really liked how fast the product came, fast delivery and the product looked exactly the way I expected it to look. I would definitely buy there again and will definitely recommend to my friends, family and colleagues.
From the business
From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Nice day.
Thank you for your support first and we are really sorry for all your dissatisfaction.
On our sale page, you can get detailed information about the items such as their sizes, material and so on. Would you like to send us some photos which can show the clear defects and the clear differences so that we can check for you? After confirmation, we will be responsible for any problem caused by us. Hope you can kindly trust us. You are our precious customer. We cherish you and never want to lose you. Hope you can kindly give us one chance to serve you and help you solve your problem. We will wait for you.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.