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ROMWE Reviews Summary
ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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I bought Round Neck Dolman Grey Sweater for my wife as Christmas Gift.the product is so clean and perfect. They offer good products with reasonable price and good service.its so easy to shopping at http://www.romwe.com/.Great experience on online shopping at http://www.romwe.com/.
Nice price, Fast and quick delivery.
Im really thankful to romwe.com
After reading a lot of negative online reviews, I was skeptical but I found a jacket on their website I absolutely loved that was cheap so I decided even if it sucked I wouldn't have lost much. Came in 6 business days, which was better than I expected, and fit well, looked very much like the picture except the colour was a tiny bit lighter. Still love it. My only thing is it wasn't the best quality, but for the price it is what I expected. Maybe I was just lucky that none of the bad reviews came true for me but I would order again because it's so cheap and cute clothes.
I placed an order for my grandaughter for Christmas. One second after ordering I canceled it because I realized we forgot to apply the 60 percent off code. I was going to reorder with the code but they told me it would take 4-5 weeks for me to get my money back! Now my money is tied up. This company is not customer friendly! Beware! Save yourself a lot of pain and frustration. Do not order from these people. They are greedy and care nothing about giving their customers a pleasant shopping experience. I told them my grandaughter now has no Christmas present because of them but they don't care!
Wow! I find my superb online marketing place from romwe.com. Bought my red Jacket from it. It was good in condition when I got these product. I highly recommend romwe.com to anyone for buying nice dresses from online. Thanks for the good services.
I SO wanted to give these people the benefit of the doubt. I ordered it and knew it was delivering from China so I was expecting at least 2+ weeks.
I ordered on December 1st and I just received it on December 11th so impressed with the speed.
I ordered 2 x coats, 1 Khaki Trench Coat and another CALLED "long sleeve grey coat"... Okay. Seriously people?
It is NOT long sleeve. NONE of these coats are long sleeves. It states "160cm length sleeve" I measured my arms and my arms are 159cm and these coats come up to my ELBOWS.
"One size fits all" no honey it doesn't.
The 'Lapel Casual Loose Khaki Trench Coat' was like... a cloth. It does not fall under the category of a coat.
How much is this to return to China from the UK? As I know it's not free returns (RUBBISH)
Dear customer,
Nice day.
Thank you for your great encouragement for our shipping and really sorry for all the problems for you.
We have checked for you. About the Long Sleeve Grey Casual Coat, on our website, we can find the sleeve length of it is 61cm, the length is 90cm and the bust is 122cm. Because of manual measurement, there will be 2-3 cm error generally. Hope you can kindly understand. We think what you measured about yourself is 59cm right? It is in the limit of the error. Hope you can kindly understand. We are really sorry that you are not very satisfied with this.
Please know that one-size does not mean to be suitable for everyone. It means it can be suitable for most people. Hope you can kindly understand. And it also has sizes. You can know more about it on our sale pages. Hope you can kindly understand and trust us.
Really sorry you are not very happy with the item Lapel Casual Loose Khaki Trench Coat. It may be the reason of the style. And you can also know more about it on our sale pages, such as sizes, material, colors and so on. Hope you can kindly understand.
We are so sorry to hear that you want to return the items. Please know that our website has noted that the return shipping need to be paid by the buyer. Hope you can kindly understand. And if you insist to return the items, you do not need to return them to China because we also have warehouses in the Belgium. You can return them there. Hope you can kindly understand.
Please believe that you are really our precious customer and we really never want to make you so unhappy or bring you any troubles. If it really has some problems with the items which we never notice, could you please send us some photos so that we can check for you? We will be responsible for any problem caused by us. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
Ok so finally, after weeks of waiting despite the 24hr guarantee, I received my package of three jumpers. It was my first time ordering off this website and will also be my last, I have never been so dissatisfied in my life. I was so excited to receive them because the designs on the website are amazing, but I was SO disappointed. I had ordered either the size large or one size, I carefully checked the size chart and compared the measurements given to my other jumpers to see if they would be the correct size for me. I am not a size large, usually a small or sometimes medium, but i like having my jumpers baggy and therefore i order them big. So i wasn't going to be too concerned if they were a little smaller than a large, but when i got them they may as well have been labelled extra small! I felt like i had ordered kids clothes! The charts are very misleading and totally ridiculous. The quality of the blue and white hoodie I ordered is disgusting. You could spit through it, it is not the thick, snugly hoodie portrayed on the website and also the stitching was coming out of the back of the hood. The colours on the website show a blue fading into a grey/white in ombre tones. When i got the jumper it was a solid divide between the blue and white, there was no gradient or grey colour. At first i thought i had received the wrong jumper but then realized the website is just misleading. There is no excuses for the size errors and when it comes to online shopping what you see should be what you get. I feel very angry and will not be recommending this website to anyone, in fact ill be warning anyone to stay well clear of it. Lets just home i get a refund with no further problems or excuses..
Dear customer,
Nice day.
Thank you for your support for Romwe and we are really sorry for all the problems and unhappiness.
We have checked for you and we really shipped your package to you in 24 hours on Dec 1st. Hope you can kindly trust us. Because the delivery method you chose is standard delivery, generally it will be slower than express delivery. Hope you can kindly understand. Really sorry for the waiting.
We are really sorry that you are not very satisfied with sizes and the quality. On our sale page, you may get detailed information about the sizes. Generally there will be 2-3 cm error because of manual measurement. Hope you can kindly understand. Would you like to use the ruler to measure it and then send us some photos which can show the clear measurement so that we can check for you? We will be responsible for any sizes problem caused by us. Sorry for the inconveniences. Hope you can kindly trust us.
Due to the light and pixel reason, the real objects and the pictures on the website may appear slight differences which can not be fully avoided. Hope you can kindly understand. We are so sorry that you think the Hooded Drawstring Ombre Sweatshirt you bought is different with the one on our website. Could you kindly send us the photo which can show the clear difference so that we can confirm with our factory?
We sincerely apologize to you for all the problems. Hope you can kindly give us the chance to serve you and help you solve your problem.
We also found that our customer service has contacted you and also found that you want to return the items. Have you returned? We need to confirm with you. If so, please give us the return tracking number and tracking link. Once we received the package, we will refund to you for the items you returned as soon as possible. If not, please send us the photos so that we can help you further and help you solve your problems. Waiting for your reply.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
The online chat service is extremely helpful and the staff is super friendly and patient with me. The shipping time is average and reasonable, and the quality of clothes is nice. Really worth the value.
I heard about this website from my friend that there are heavy discounts available for products so I opened it and ordered tassel poncho, I got it at 65% discount which was great.
I got a mail having all the tracking information for the product, I could easily track my poncho.
And they delivered before the predefined date.
Overall it was a great experience and would love to order again from REMWE.com
I ordered a whole bunch of stuff from this site because it was dirt cheap! As a result I have some good and bad points about it.
Shipping (to UK): Found to be fairly good actually! I used standard shipping and my order was split into two packages, one arrived within 2 days, the other within 2 weeks. They provide tracking info.
Quality: Not bad... what I would expect for £6.99 really! Hasn't fallen apart yet.
Sizing: Awful! I am a size 10-12 (UK) and pretty tall (5'11"), so I ordered everything in a medium. I knew this was a Chinese site and they are more petite, but when I pulled out a pair of jeans they literally looked like children's clothes. The tops weren't too bad though, still on the small side, but the "medium" trousers were easily a petite size 4. I exchanged for XL! Also the shoe sizing for a pair of boots was just so wrong. Fair enough clothing sizes can differ across shops and websites but you would think a UK size 7 (Euro 40) is the same everywhere? Nope! Couldn't even get them on my feet, gave to my little sister who is a size 5 1/2 and they fit her perfectly. But I basically returned everything in exchange for large/extra large sizes.
Returns: Got a quick email response from them with clear instructions, but as the european warehouse is in Belgium, I had to pay £13 postage
I was a little anxious about purchasing from Romwe.com because I am not used to purchasing clothing items online, but let me tell you, my experience was amazing. I purchased a black long sleeve v-neck blouse for my girlfriend and she loves it. The ordering process was super simple and the customer service I received from the employees was great. Everyone I talked to was super helpful and able to answer all of my questions. After I placed my order the item was shipped super quickly and arrived before I even expected it. Overall my experience with Romwe.com was great and I'll be sure to refer my friends and order again soon!
I ordered clothes off of ROMWE which stated the clothes ships in 24 hours and i also got express shipping and it states on their website that it takes 3-7 days for express shipping to reach my country. They said my order was shipped and sent me details of how to track my order with GLS and for the past 10 days GLS says "the parcel data was entered into the GLS system; the parcel was not yet handed over to GLS." Clearly they were providing me untrue information as my order was not shipped. I placed a ticket with ROMWE asking why GLS was not updating and they told me "It usually takes 5-8 days from China to Belgium, and another 5-14 days to your country". Really disappointed with this website they are telling customers lies. They should not be telling customers they can deliver orders within a certain amount of days when they clearly cannot! I thought i would receive my order in time for my Christmas party i will now have to go buy more clothes it! It was my first time ordering off them and certainly my last!
Dear customer,
Nice day.
Really sorry for making you wait and so disappointed.
Please believe that we do use the express delivery of your package. Because there are three items in your order sell well, to save your time, we divided your order into two packages and sent the items which have been prepared well to you. To protect your privacy, we will send your tracking information via email. Hope you can kindly understand and trust us. The logistics company needs several business days for updating the information. Hope you can kindly understand.
We are really sorry for the misunderstanding that the delivery time on our website is business days but not days. Hope you can kindly understand that. Really sorry for the waiting time. Generally, the packages can be arrived during the estimate time on our website. But there is always many unexpected reasons like weather which can lead to the delay. Hope you can kindly understand. Please believe that Romwe cherishes you and never want to deceive you. You are our precious customers and we never want to make you so upset. Hope you can kindly understand and trust us.
We will try our best to serve you and help you solve your problem. Hope you can kindly give us the chance.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
I ordered a pink sweater online, that was "one size fits all". The description said "loose fitting". And the sweater was very small when it came in the mail. It also was not pink, it was a shade of tan/orange. It had frayed stitching on the sleeves and bottom of the sweater. When I wanted to return it (only cost $11.50), they said I would have to pay for my own shipping so there was no point in returning it. I would recommend not buying from here since the pictures do not fit the clothing that comes in the mail.
Dear customer,
Nice day.
We sincerely apologize to you for all the problems and the troubles. Please kindly accept our sincere and unreserved apology.
Please know that one-size also has sizes. It can not fit everyone. Hope you can kindly understand. You can get more size information about it on the sale pages. Generally, there will be 2-3 cm error because of manual measurement. Hope you can kindly understand.
Because of light and pixel, the real objects and the pictures on the website will have some slight differences which can not be fully avoided. Hope you can kindly understand.
We are really sorry that you found frayed stitching on the sleeves and bottom of the sweater. Could you kindly spend some time and send us some photos which can show the clear defects, clear differences and clear measurement so that we can check for you? After confirmation, we will be responsible for any problem caused by us. Hope you can kindly give us the chance to serve you and trust us.
We are really sorry that you are not satisfied with the return shipping. Our website has noted that the return shipping need to be paid by the buyer. Hope you can kindly understand.
Romwe cherishes you and never want to bring you any troubles and make you so upset. We are really sorry for you of the all. Hope you can kindly forgive us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
Ya tried them for the first time for my friend it was her birthday, i was kind of worried about the serive because it was my first time with them and it came out great they helped me well and guided me to buy a awesome dress for my friend and main thing about it is the price was reasonable and my wife was very happy with the dress thanks to romwe will use them again.
Really so quick response to delivery my order. I ordered 2 dresses last week from Romwe and i am so pleased that it was delivered to me as quick as i expected. The quality of the dresses is also best and price is reasonable. I am highly recommended to all to buy from it.
I am in love with with the Deep V Neck Pocket Maxi Black Dress I purchased and the customer service is great too. The quality of the dress is perfect and for that price it's a win-win. I will definitely order dresses from them again. I highly recommend this Romwe.com.
I purchased a jacket and a t-shirt on romwe.com on Black Friday, and I just received them. I am loving them, especially since the price was so low. The quality is pretty good considering I bought the jacket for about $20 and the shirt for less than $10. I read previous reviews just in case, and most of them were really bad, but I still gave it a go and I'm glad I did! One thing to look out for though is sizing. You probably should order up a size, because romwe tends to make things smaller than true size.
Bought a pair of shorts from them after carefully considering the size charts and asking for guidance from their online sales agents to whom I gave my measurements so they could recommend the correct size to me. It came abt 3 sizes too small! And when I messaged them they offered a 50% off coupon to save my time and money on shipping the item back. I took it as it was better than spending on shipping it back. But now when I try to use the coupon it only reduces only about $2 (even less for some) off any item regardless of the price, and pretty much offers it to me at the same price it's already available on their website. "Now" they tell me the coupon cannot be used on pre sale items, but ALL their items on the website are anyway on sale! So where am I to look for items that are not on sale? If you cannot give a proper and legit 50% off coupon, don't offer it! You are only misleading customers and treating them like fools. And please revise your size charts and instruct your agents not to recommend sizes if they can't even come close to a correct guess. Very disappointed. Count on Chinese products to never honor sizes or to resolve disputes in a meaningful/sensible way.
Dear customer,
Nice day.
Thank you for your great concerning and support for Romwe and really sorry for all the unhappy feelings.
On our sale pages, you may get detailed information about the sizes. Because of manual measurement, there will be 2-3 cm error generally. Hope you can kindly understand. We are so sorry that when the item came, it is still small to you. You can send us some photos which can show the clear measurement so that we can check for you and we will be responsible for any problem caused by us. Hope you can kindly understand and trust us.
Please know that our website has noted that the return shipping fee needs to be paid by the buyer. Therefore, to save your money and your time, our customer service put forward such proposal. We really cherish you and really want to reduce and solve your problems. Hope you can kindly understand and trust us. On our “FAQ” page, you can know that “The coupon discount is based on the original price of each item. If the item is on sale and have a larger discount than the coupon discount, then it cannot enjoy the coupon discount any more. Attention: One order can only use one coupon.” Hope you can kindly understand. We are really sorry that you think you are not benefit from the coupon. Usually, the items which are sell well will have lower discount, you can use the coupon we gave you on those items. That can benefit you more. Hope you can kindly understand and trust us. Please believe that we really cherish you and never want to make you so disappointed. We hope you can kindly give us a chance and bring you the better service.
Really sorry that you are not very satisfied with us. We promise we will try our best to improve ourselves and get better. You are our precious and we really never want lose you. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
First of all, most of the clothes did not fit me. One of the dresses did initially, but the cheap zipper does not zip all the way up.
The clothes were also clearly made of a different material from the photos. They do not appear see through in photos but the ones that I received were see through. Additionally, one of the dresses had a weird stripey pattern that was not in the photos. To add to that, the stitching was coming apart as soon as the package was opened. I've seen them reply to complaining customers that the pixels and lighting in the picture caused the difference between the photo and what they really received, but there is frankly no way that those items are the same.
Dear customer,
Nice day.
We are really sorry for all the problems you have.
Before shipment, we all have quality control and the problems with the item are really out of our expectation. Would you like to send us some photos which can show that clear defects of the zip and the pattern and other items so that we can check for you? After confirmation, we will be responsible for any problem caused by us. Sorry for the inconveniences. Hope you can kindly trust us.
About the material, you can know more about it on the sale pages. Romwe cherishes its precious customers and never deceives them. The material is really the same between the items and the photos on the website. We are really sorry that the light and the pixel can really cause the differences between the items and the photos on the website which can not be fully avoided. Hope you can kindly understand. You can also send us the photos which can show the clear differences clearly. After checking, we will also be responsible for it. Hope you can kindly trust us and give us the chance to help you solve those problems.
Besides, we found there are four items in your order sell well. To save your time, we sent the items which have been prepared well to you. They were shipped on Dec 1st. The logistics information shows that your parcel has been delivered successfully. To protect your privacy, we will send your tracking information via email. Hope you can kindly understand and trust us. And after the rest four items are prepared well, we will send them to you as soon as possible. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
I decided to give it a shot and order from them. Everything was well laid out and easy to navigate. The item shipped quickly to my home and arrived safe and sound. I am very happy with my experience at Romwe. I already have a few more products I have my eye on that I plan on picking up very soon.
I have received the clothes that i bought from Romwe and there are awful cheap design. Bad quality of material and colours different from the picture and simple tshirt very thin and bad bad bad. Very awful clothes.in primark you can get them for half or less than half price and better made and design.not buying never ever again from this site. Very disappointed.!
Dear customer,
Nice day.
Thank you for your support Romwe and really sorry for all the disappointment.
On our sale pages, you can get detailed information about the items, such as sizes, material, colors and so on. Because of light and pixel, the real objects and the items on the website may appear slight differences which can not be fully avoided. Hope you can kindly understand. Would you like to send us some photos which can show the clear differences so that we can check for you? After confirmation, we will be responsible for any problem caused by us. Hope you can kindly trust us and give us one chance to serve you. We will wait for your reply and help you solve your problems.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
From the business
From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Nice day.
We are really sorry for all the problems and all your dissatisfaction with us.
We found your order has been checked already. Therefore, the coupon for the first order can not be used any more. Hope you can kindly understand. Before cancellation, if you are not very sure about this, you can consult our customer service and tell them the reason of your cancellation. You do not need to cancel the order and we can also re-give you a new coupon of 60%. Hope you can kindly understand that. We are really sorry that we found the reason of your cancellation is you have not decided to buy the items. And our customer service has helped you cancel the order and help you arrange the refund. We wonder whether there is any misunderstanding between us because according to the review, we found you want to cancel the order because you never used the coupon. Hope you can kindly understand.
We are really sorry for all the unhappiness and all your problems. The refund was finished on Dec 12th and your money will be back into your account in 10-20 business days because the bank needs these time for transaction. We can also send to you the proof of the refund. Hope you can kindly understand and trust us.
Please believe that we really care you and cherish you. We never think that will bring you such headache and we never do it on our purpose. We sincerely apologize to you. Please kindly accept our sincere and unreserved apology.
We wonder whether you still want the 60% coupon? If so, we can open it and give it to you. Could you kindly give us a chance and we promise we will try our best to serve you. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.