• ROMWE

ROMWE

Overview

ROMWE has a rating of 2.66 stars from 2,129 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ROMWE most frequently mention customer service, poor quality, and business days problems. ROMWE ranks 6th among Discount Clothing sites.

Is Romwe legit?

Romwe was founded in 2010 in Jiangsu, China, and is a real online clothing website with more warehouses located in the USA, China, Dubai, and Belgium. The Sitejabber community confirms that Romwe is legit. However, many Romwe customers suggest reading product reviews before purchasing, as quality and sizing sometimes vary. If you're hoping to get your order by a specific date, reviewers advise ordering ahead of time since shipping times sometimes take longer than expected.

  • Service
    314
  • Value
    319
  • Shipping
    330
  • Returns
    203
  • Quality
    309

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
3
168
See all photos

What reviewers want you to know

Positive highlights

  • Great price, fast shipping and a very good customer support.
  • The ordering process is easy and the delivery time does not take forever.

Critical highlights

  • There is no customer service, they are auto-replay emails.
  • They are obsessed with receiving photos of the order number.
How would you rate ROMWE?
Top Positive Review

“Good earrings”

Meagan H.
10/16/20

Ordered earrings two times from Romwe - both times they were delivered about three weeks later. They were decent quality - better then Icings or some at Walmart, but not 24k gold obviously. Really nicely made for the price. Also wore them for a bit and didn't turn my ears different colors (like some cheap ones can). Also it looks easy to replace the hooks/posts if you do have super sensitive ears and need specific materials.

Top Critical Review

“WARNING TO FUTURE BUYERS”

Jenny L.
10/31/22

Do NOT buy from Romwe! If I could give them negative stars, I would. I spent almost $200 worth of clothing, and none of them arrived even though my order status says delivered. I contacted customer service, but they didn't respond. I thought it would be okay to order from them because of all the social media posts I've seen with people supposedly wearing Romwe clothing, but I was sorely mistaken. This feels entirely like a scam, and I suggest you spend your money elsewhere instead of risk losing your time and money for nothing in return. Totally not worth it!

Reviews (2,129)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (420) customer support (29) order number (28) bathing suits (36) post office (19) delivery time (26) shopping experience (41) quality products (31) product quality (13)
Thumbnail of user jennyl452
1 review
5 helpful votes
October 31st, 2022
Verified purchase

Do NOT buy from Romwe! If I could give them negative stars, I would. I spent almost $200 worth of clothing, and none of them arrived even though my order status says delivered. I contacted customer service, but they didn't respond. I thought it would be okay to order from them because of all the social media posts I've seen with people supposedly wearing Romwe clothing, but I was sorely mistaken. This feels entirely like a scam, and I suggest you spend your money elsewhere instead of risk losing your time and money for nothing in return. Totally not worth it!

Tip for consumers:
Do not purchase from Romwe.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user miaom
miao m. – ROMWE Rep

Hello, Sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://www.romwe.com/robot?page=navigationBar. Thank you and have a nice day!

Thumbnail of user madisonr50
1 review
60 helpful votes
June 12th, 2020

Ugh! So disappointed :( I spent 40 dollars on clothes that I needed for a special event and never got any of it... I ordered weeks ago and they marked it as "been shipped out" just so I can't cancel the order. I go onto Usps and it says it hasn't even been shipped out to their building. I've emailed many times and get no response. Don't buy from here they just want your money. So mad!

* ROMWE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user michaelm8066
1 review
0 helpful votes
November 11th, 2021
Verified purchase

I got the wrong colour of pants and I have no clue which email to contact about this situation. On their website the protocol for receiving the wrong item was to contact an agent but they provided no email or person to reference to for this issue. I've researched many websites trying to figure out who to contact but I still don't know what to do. HELP ME

Products used:
Pants

Service
Value
Shipping
Returns
Quality
Thumbnail of user miaom
miao m. – ROMWE Rep

Hello, Sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://www.romwe.com/robot?page=navigationBar. Thank you and have a nice day!

Thumbnail of user annam200
1 review
5 helpful votes
February 19th, 2017

Based on some of the reviews I saw, I didn't expect much. I saw this site and naturally did research to make sure it was real... and the results were 50/50. A lot of people said the site was bad and slow, but it's actually good. I used the chat twice and both times were equally helpful. The clothes were in perfectly good condition, fit fine as I used the size chart. Pleasantly surprised.

Thumbnail of user ayashah
1 review
0 helpful votes
June 30th, 2016

I ordered several items and was hoping to receive them by a certain date but only two items came early. I am very satisfied with the items. I also contacted customer service and asked about delivery and my other package saying it was shipped but no tracking number provided. Within 24 hours I have a tracking number and a link that works. It appears i will receive my other package on time as well. So far I am pleased with purchasing from Romwe.

Thumbnail of user ewomaa
1 review
13 helpful votes
June 12th, 2020

I bought 3 swimsuits from ROMWE, order: GRWMXR*******S5. I made sure to get a large for all 3 bathing suits. I looked at the size charts for each as well. I received them today, and they tops were all too small. I left on the sanitary stickers and repackaged them. But, unfortunately, the site says I cannot return the swimsuits. But I am very unhappy paying for products I'm not satisfied with.

Thumbnail of user amanday13
1 review
7 helpful votes
July 29th, 2017

Pros:
-I live in Australia and I received my order within a week of ordering, which was great!
-The clothes were all pretty good and matched the actual sizing charts
-They looked identical to the photo displayed

Cons:
-They had a very strong chemical smell when first out of the package (but went away after a wash)
-A couple of the shirts felt like swimming clothes fabric, but nothing too drastic.

Service
Value
Shipping
Returns
Quality
Thumbnail of user meaganh25
1 review
3 helpful votes
October 16th, 2020

Ordered earrings two times from Romwe - both times they were delivered about three weeks later.
They were decent quality - better then Icings or some at Walmart, but not 24k gold obviously. Really nicely made for the price.
Also wore them for a bit and didn't turn my ears different colors (like some cheap ones can).
Also it looks easy to replace the hooks/posts if you do have super sensitive ears and need specific materials.

Thumbnail of user dominiquee17
1 review
1 helpful vote
June 25th, 2020

Update: So Romwe did answer answer my inquires through customer service and they also reached me through my email. They refund me what I pay for customs and Im so happy now The products were great, they all fit me perfectly and they arrived so fast. Dont hesitate to buy and if you have a problem they will find a solution for you!

I placed my first order and chose standard shipping to Nicaragua, that was the only option Romwe offered me. Now Im being charged customs fees even though the website mentions you will only be charged customs if you choose express shipping. My order was sent through express shipping I guess, because it was DHL. But I didnt ask for that. I wanted the standard shipping I chose because I know customs is really expensive here in my country. Now DHL is telling me I have to pay over $50 and my order was just $90. Im so mad and sad at the same time.

I already tried reaching them through customer service, but I didnt get a response.

Tip for consumers:
Read the size chart for each product! Measurements vary.

Service
Value
Shipping
Quality
Thumbnail of user valeriet349
1 review
1 helpful vote
January 4th, 2023
Verified purchase

They took my money twice and never sent me anything on shipping on e I started disputing it is when I actually started seeing something from them the only thing was my bank account now they claim to refund me but can't find the money they didn't put it back on my card they put it in a Romwe wallet where I half to spend it on their site

Tip for consumers:
They will scan you any which way they can they took under sheinindustri and Romwe

Products used:
Nothing I never even received a email confirmation from this company for the payment they took out my account and under another name on the other one

Thumbnail of user yaekoe
1 review
0 helpful votes
September 7th, 2023

I bought things for Halloween with friends, I didn't need it anymore. The product was delivered for a long time and the quality did not meet my expectations. Here the discounts are significant, a big plus.

Service
Value
Shipping
Returns
Quality
Thumbnail of user emmag297
1 review
10 helpful votes
March 23rd, 2021

My whole order was literally in terrible shape, nothing came in the size stated and even if it did the measurements were completely off. Then on top of that my skirt and bikinis were damp inside the romwe clear bags and they smelt like mildew. Absolutely disgusting. Their customer service is terrible and they're just a horrible company altogether don't shop there.

Tip for consumers:
Don’t

Service
Value
Shipping
Returns
Quality
Thumbnail of user haileym41
1 review
2 helpful votes
June 12th, 2020

It took around 3weeks to send. I loved everything I received. Everything is from SHEIN however romwe is cheaper.

Thumbnail of user collettec41
2 reviews
1 helpful vote
September 29th, 2023

I had a purchase that was supposed to be delivered to a Suite # but the delivery people left it at the front door outside at a business. I contacted both the delivery people and Romwe to try and resolve this and nothing has happened. I always put the Suite # on my deliveries and have never had this happen before. Now I am out the money I paid and the clothes I purchased.

Products used:
I did not get any of the products someone took the package that was left at the front door of a business, when I had given the Suite # for it to be delivered to.

Service
Shipping
Returns
Thumbnail of user sandyb497
1 review
4 helpful votes
December 24th, 2020

After an investigation it was found that ROMWE exposed my information on the dark web. Be careful be aware.

Thumbnail of user sheah4
1 review
2 helpful votes
October 17th, 2017

Recently wrote a review about receiving the wrong item that I ordered, and ROMWE promptly responded and refunded me for my trouble without having to ship the swimsuit back. I appreciate their customer service with the issue.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Shea,

Thank you for ordering from our website.
We are so sorry that the item (swimwear170622308) came with the wrong swimsuit, we are so sorry for this kind of situation, and we will certainly help you return and refund.
And for the second package, the tracking number is 9405510200XXXXXXXXXX, you could check through the link https://www.usps.com/.
The package is in transit, please kindly wait a few days.

Apologize again for all the troubles, if you need any other help, do not hesitate to contact us.

Sincerely,
Romwe Customer Service

Thumbnail of user endieg
1 review
16 helpful votes
September 30th, 2020

I placed an order 7/28,3 weeks later no shipping indication and I am not able to track this at all! No customer service, I emailed them no reply. It will be a month and nothing received. Never ordering again. I'd like my money back! It's been stuck but can't give me right tracking information. This is the worst site and poor customer service since there is none! They took my money

Thumbnail of user bobbyh153
1 review
0 helpful votes
March 11th, 2021

I just made an order on rowne and i made a mistake on my shipping. I spent more than $100 h I did express shipping and tried to change the mistake the same day but the order is being bult already. It has not been processed or moved from the starting warehouse. Its only been a couple hours since i placed my order. It app wont let me change my state so i cant complete my adress change in complete format. I emailed them hopefully the fix this and my package arrives to me and not the wrong place. I will either lower this score or raise this score in a week.

Products used:
Necklace and jeans

Service
Value
Thumbnail of user karenc700
1 review
13 helpful votes
June 11th, 2019

I ordered three items for my daughter on May 20th. All items finally arrived June 7th. One item was out of stock, which I didn't know until I checked the status several days after ordering. My entire order was held up waiting for my response. I requested a refund of the out of stock item and asked the other items be shipped. The refund process is inconvenient- you request the refund, wait two days, and then have to go back into the site to release the funds as originally paid. One pair of pants arrived DAMP and reeks of mildew. Terrible experience.

Update: I was contacted by Alexis at Romwe customer service after I rated my experience. I was issued a full refund for my items within 24 hours. She was prompt, courteous, and professional. While the purchasing and shipping process was less than ideal, I very much appreciate her willingness to respond and look at a third party site and make things right.

* ROMWE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user markw2789
1 review
2 helpful votes
April 12th, 2022
Verified purchase

ROMWE is very good@ enticing online shoppers to spend money, the 'catch' is, they are AWFUL@ any kind of Customer Service. Good luck trying to return items & keep in mind the customer pays for shipping it back! I have about as good a chance to place a call to 'OZ' & get the Wizard to actually answer. I've lost the cost of order & the cost of shipping back. BUYER BEWARE!

Products used:
The 3 items purchased did not fit & quality was sub par.

Service
Returns
Thumbnail of user miaom
miao m. – ROMWE Rep

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you!
Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user mollyo34
1 review
19 helpful votes
July 17th, 2020

Order placed in early May - says shipped on ROMWE but tracking ID has been sitting in PRE-SHIPMENT since May 7th. I don't believe there's any intention by ROMWE to send the items we've paid for. There is no customer service and there is no way to get a refund. There's no physical address on their site and no one responds to emails. These guys have a class action in their future, if they don't take their money and run first.

Thumbnail of user edenm26
1 review
41 helpful votes
June 16th, 2019

First, I would like to say that I received my items 3 days after placing an order! I have shopped from many online stores before but I swear, ROMWE has exceeded my expectations. THE BEST!

This was my first time shopping on ROMWE and I am very, very pleased and surprised by their professionalism, organization and fast delivery. Great quality too.

I will shop again very soon <3

Thank you!

Tip for consumers:
Choose wisely what you want to buy so you don't end up regretting it.

Products used:
Everything!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user bopb
1 review
0 helpful votes
December 11th, 2022

I ordered a load of back to school stuff i think it was 1y ago and it was a total of 119 dollars and my order never came i waited and i even called after it went past the number days it said it was supposed to came they said it would take 7-10 business days to get my money back which i never did so my experience on this app sucked especially since that was my first time ever using Romwe and since then last, i'm glad someone at least picked up the phone.

Tip for consumers:
don't they take your money and don't give you what you paid for

Products used:
none

Service
Thumbnail of user miaom
miao m. – ROMWE Rep

Hello, Sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://www.romwe.com/robot?page=navigationBar. Thank you and have a nice day!

Thumbnail of user deedeel11
1 review
3 helpful votes
March 22nd, 2022

Bloody thieves stole my money and sent nothing. I bought 200 dollars worth of merchandise and never got Ben gave me a refund. $#*!S

Service
Value
Shipping
Returns
Quality
Thumbnail of user miaom
miao m. – ROMWE Rep

Hello, Sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://www.romwe.com/robot?page=navigationBar. Thank you and have a nice day!

Thumbnail of user aliciar174
1 review
1 helpful vote
September 30th, 2020

Made a purchase WITH ROMWE and a couple days later someone withdrew $400 x 2 from MY account in the middle of the night. With the same card I used to purchase from RomWe.

Sitejabber for Business

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From the business

From Runway to Realway, Romwe aims to bring the top fast fashion into your days.

Company Representative

Thumbnail of user miaom
miao m.
Typically does not respond to reviews

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