I was very skeptical at first because this site has incredible deals all the time... My order arrived within a week and I was so surprised! Definitely will keep shopping here especially for their t-shirts!
My only complaint is with the delivery company which doesn't affiliate with the post office... I had to arrange to collect my stuff from a news agency nearby-Random!
I do not recommend this website.
I ordered 7 items and the delivery took over 4 weeks; one item never arrived although I have still been charged for this. I returned the package the following day due to incredibly poor quality using UK standard air mail (guaranteed delivery within 4 working days), and it now 5 weeks on and all email responses have claimed they still haven't received my package.
This is incredibly frustrating and I am out of pocket over £80. The poor communication (especially grammar/customer service), awful clothing quality, unacceptable delivery time and lack of refund have made comfortably made this the worst shopping experience I had ever had.
Clothes can be cute after you wait 3 months for them but I had a swimming suit come in and it was ripped. After trying for 2 weeks to get someone to answer me finally was told I would receive shipping information in a week, that has now been 2.5 weeks ago and still nothing. To say their customer service is terrible is still being kind. DO NOT BUY!
I will never shop with them again. I have never before been compelled to write an online review but this was such a bad experience on many levels! Sizing was way off! I waited nearly 3 weeks for delivery of items that were very poor quality and not what I had expected. Returns have to go back to america with unreasonable expense to the customer. Customer service was absolutely shocking. They repeatedly offered the same bad advice including that I should sell the items to a friend which was frankly ridiculous.
Dear customer,
Nice day.
Thank you for your great support and really sorry to make you so disappointment.
About sizes, you may get detailed information on the sale page. Because of manual measurement, there will be 2-3 cm error generally. Hope you can kindly understand. Before buying, if your are not sure whether you are suitable for the size you want to buy, you can feel free to contact our online customer service. We will spare no efforts to help you and serve you. We feel so sorry that you are not satisfied with the quality of the items you bought. Would you like to send us some photos which can show the clear defects and the clear measurement so that we can check for you? We will be responsible for any problem caused by us. Hope you can kindly trust us.
We sincerely apologize to you for the inappropriate advice from our customer service. Please accept our sincere and unreserved apology. But please know that our website has noted that the return shipping fee need to be paid by the buyer. Hope you can kindly understand.
If you still want to return, we will try our best to help you found a better way. Hope you can kindly trust us. Please know that you are our precious customer and we really cherish you and we sincerely want to help you solve your problem. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
Got myself a jacket at sheinside.com, and so far I'm happy with the site - a lot of variety of clothing and pieces to choose from, for any occasion/event you can think off.
Unlike other website that I used to buy stuff, sheinside.com is quite easy to deal with, superb services and the responses are fairly quick.to be sure, I really contact with their representative and to ask them in detailed manner about the products, shipping, and etc (just to be on the safe side, you never know!) and thank God I'm lucky to have such amazing services from them.
I ordered two tops from the Romwe site at the start of June and I was really excited. However after constantly tracking the order and only seeing the words 'processing', I had to force myself to lower my expectations. Now, a month after ordering, I have only just got the email to say that my order has been dispatched and is now being shipped. The site itself does not include the necessary shipping information it needs because it doesn't even tell you where your clothes are coming from (I had to research to find out they come from China). Hopefully the quality of the clothes will be worth the wait!
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
We can not get any effective information through the order number you provided. Please give us (our e-mail address is webmaster@romwe.com) your correct order number as soon as possible that we can help you.
Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but if the items you ordered are in great demand, it would take longer for our suppliers to get it ready, we apologize for the delay.
Apologies again for all the trouble. Waiting for your reply.
I bought this really amazing dress and a few other things during my impulse order, at Romwe.com, and it came in even better than it looked online, and everything fits me perfectly. The shipping was very fast (and free after spending $50), it came in on a day when I least expected it! I thought for sure it would have taken a few more days at least. Customer service quickly answered the questions I had about their sizes. If you are looking for a great website for great styles with a wide variety of clothing I definitely recommend this online shop.
I purchased clothes from their website last week and was planning on being able to wear them this next week because most of the items said "one day shipping". So I expected to have them by Wednesday. I check fedex website at least twice a day and notice that my package has not even departed nor do they have an estimate of a delivery date. I bought these for a special occasion which I won't be able to use them for and just want my money back at this point. Very upset with the company.
Hi Amanda,
Thank you for ordering from our website.
“Ship in 24 hours” means the product would be shipped within 24 hours, but it would still take a fews days for the package to travel on the way, we apologize if there’s any confusion.
We have checked on FedEx that the package is already in transit in your country, and will hopefully be delivered very soon, you can also contact the courier with the tracking number if you need it in a hurry.
We would also contact the courier to see if they could speed it up. :)
I knew I was getting into "junk fashion" and cheap but this is just the worst experience. I ordered 4 "one Size" sweatshirts with different graphics to test... All came in a size for a 12 years old. Seriously? It took 3 weeks to get to me after I ordered. The fabric, cuts, everything was just terrible... DO NOT buy with ROMWE. You better off getting stuff from your local cheap store or H&M or Primark! This is bad...
Dear customer，
Nice day.
Thank you for sharing your feedback with us so that we have the chance to resolve the issue.
We sincerely apologize for leaving you such negative impression. As products on Romwe.com are manually measured, please be aware that there may be up to a 2 cm difference between actual size and listed size. We also mentioned that "one-size" item can not be fit everyone well. Hope you can kindly understand. You can refer to our size guide and send us the measurement of the item so that we can check for you.
Moreover, we are really sorry to hear that you are unhappy with our quality. But we have checked each item carefully before the shipment. What is wrong with these items? You also can take photos of these items which can show clear defects. Romwe is a legal fashion company, any of your problems never be neglected by us.
Waiting for your reply.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
Firstly the clothes are very cheap, should've seen this as a warning. Things are always too good to be true. They did arrive in good time however. The main issue was the quality of the fabric. Really cheap and nasty plastic-y feeling, like some kind of packaging material. Secondly the sizes were tiny. Much smaller than UK sizes. I have put a ticket in for a return, i'm also expecting the same 'copy and paste' response to this review.
Hi Jonny,
Thank you for ordering from our website.
The sizes on our site are not standard UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
We checked your account, our customer service has already sent you our return address, please return the items back to us.
We will refund you as soon as we received the package.
If you need any help, do not hesitate to contact us.
Customer service could not have helped me out more. Although I was the one who misunderstood how the discount worked, she calmly explained to me "twice" how the discount will benefit me at checkout. Not only was she so sweet, but she also sent me yet another discount code to use on my next purchase. I highly appreciate her help and recommend this site to anyone for shopping online. It is affordable and suits many people's style, including mine. I look forward to shopping there again.
Usually I investigate review on romwe. Com in addition to found some optimistic and negative responses. So, I was perplexed what would happen with me at night! The Leather Jacket was so good that no critiques can stopped me personally ordering it…
The product information was good and the sizing guide was really helpful. Even better, it had a 50% reduction in the sale!
If you ask me if i will order from them again? My answer is YES.
I ordered some clothes last week for $100 just so that I would get express shipping. In that case I should receive my parcel latest by Thursday, 22 May. I am unable to track the shipping as the tracking order ID seems to be invalid. I request you to please not disappoint me by delivering late. It's urgent!
If I get a good response on this, you will have a loyal customer forever.
Btw the stars are for the collection!
Thanks!
I’m searching for a summer outfit when I bumped into ROMWE.com. I really like this online store because it offers a wide collection of best items perfect for summer. Shopping was easy at ROMWE.com. I bought Strapless Florals Ruffle Jumpsuit, which is offered at great price. The ordering process is very simple and I did not have a hard time placing my order. The shipping is also fast. Actually, it is faster than I expected. I was also satisfied when I got the item I purchased because of its quality. Two thumbs up for ROMWE.com and I will definitely shop for more and recommend it to my friends!
VERY VERY disappointing... Ordered nearly £200 of clothes for my daughters as some of their Christmas presents on 30/11/15 still not received! Tracking does not work on site, logged feedback nobody got back to me... Disgusting customer service. Not impressed will never use again.
Dear customer,
Nice day.
Thank you for your great support and we are really sorry for all the problems and the waiting time.
Sorry for the late reply. Because of the time difference and the weekend before, we can no reply to you in time. Hope you can kindly understand and forgive us.
We generally need 3-7 business days for preparing the items which are not included in delivery time. Hope you can kindly understand. We found your parcel was shipped on Dec 8th.
We will tell you the details by email, pls check it later.
The logistics company needs several business days to update the information. Hope you can kindly understand.
Sorry for the waiting time and the disappointment. We will try our best to make your parcel faster. Hope you can kindly trust us and give us one more chance to serve you.
Hope your kindly understanding.
If there is any other problem, please feel free to contact us.
Waiting for your reply.
Yet again I ordered from romwe.com... giving them the benefit of the doubt from my last purchase. Again, the clothes look nothing like the pictures and the material is crap. I also received a notice that I must pay an additional $25 to express ship it, after already paying $15 online to have express shipment. They should really tell you this on the website.
Also, I contacted the service email address and have heard nothing back as they are "away."
Overall, I recommend not going to this site unless you need a simple t-shirt and are okay with paying extra on top of the "cheap prices"
Dear customer,
Nice day.
We are really sorry for all your dissatisfaction.
We found the delivery method you chose is standard delivery. Generally it will be slower than express delivery. Hope you can kindly understand and really sorry for the waiting time.
Really sorry for your unhappiness with the item. Please know that one-size does not mean that it can be suitable for everyone. That means it can be suitable for most people. Hope you can kindly understand that. And it also has sizes. You can know more about its size on our sale page. Hope you can kindly understand. Would you like to send us some photos which can show the clear defects and the clear measurement so that we can check for you? Because of manual measurement, about sizes, there will be 2-3 cm generally. Hope you can kindly understand that. We will be responsible for any problem caused by us. Hope you can kindly trust us.
Romwe cherishes you and never want to lose you. Could you kindly give us one chance to serve you and help you solve your problem?
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
The price was simply amazing for a jacket of such quality. It was shipped out fast and upon receiving it, I was once again content with the value this site offers. Even at discount prices, all the sizes I needed were in stock where they're are usually out of stock elsewhere. This is a great site if you want to fill up your wardrobe without digging too deep into your pockets.
It gives big coupons and reduction and it says in small print that you may have to pay customs... Multiple times... You will! And i'm from Canada, i learned that the customs are at least 40$ each time! It doesn't make up for all the reduced prices!
Hello, Sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://www.romwe.com/robot?page=navigationBar. Thank you and have a nice day!
I ordered a fairly large order for around $115, and I was so psyched to receive them. It has been 10 days and they are still in processing, and I have emailed them three times. Honestly just flush your money down the toilet, it'll do the same thing and save you time.
Dear customer,
Nice day.
We are so sorry for the troubles we have brought you.
Generally we need 3-7 working days for processing. It is delayed because some items in your order sell well. We need more time to get it from our factory. Hope you can kindly understand us.
We have checked for you that your order has been shipped on 18 May. You can check it via http://www.romwe.com/index.php?model=track_order_info_test
If you need any other help, please contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Yours sincerely
It is now 17 days since my order with express shipping. No sign of any goods. Don't believe the good reviews. They are written by them. I want my payment and shipping refunded immediately and will be reporting them to my credit card issuer.
Dear customer,
Nice day.
Really sorry for all the problems and the waiting time.
Because we have a 7-day holiday before, we can not contact you in time. Hope you can kindly understand and forgive us.
We have checked that your order has been successfully placed on Sep 25th. And it has been shipped on Sep 30th. To protect your privacy, we will send your logistics information via email. Hope you can kindly understand and trust us.
We are really sorry for the misunderstanding because our website has noted that our company is set up in China and we also have warehouses in the USA. Hope you can kindly understand and trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
Overview
ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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- Nan Jing Shi, Jiangsu, China
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Sorry for waiting time and all inconvenience we have brought to you.
We usually need 5-7 working days to prepare your order according to our numerous orders every day. Hope you can understand us.
As you used Uk standard airmail, it does not have tracking number, we could not know where the package is and what has happened. Once we receive the returning items, we will arrange the refund for you as soon as possible.
You are our precious customer, we will try everything we can to help you solve your problems, offering you better shopping experience than other stores.
We are sincerely sorry that you are not satisfied with our quality, you can offer the pictures to us so that we can check with our factory. And we will also improve the quality of customer service in the future.
Hope you can kindly understand and trust us.
If you need any other help, please feel free to contact us.
The email is webmaster@romwe.com.
Best regards