I bought a coat from ROMWE and it took a month to get to me. I wasn't that worried about it however because it was actually for the next season. What makes me mad is they sent me the wrong size! I contacted the customer service and told them this and the size I ordered is sold out. I asked if they could send me a shipping label so I can send it back but they refused and told me they would refund me just %20 of my purchase and that I should give the coat to someone else. Huh? Why should I do that? I paid for a item. They sent the wrong one. Now they won't send me a refund or a shipping label. Why do I need to be out money on THEIR error... not mine! Good grief. Buyer beware. If they send you the wrong item they won't make it right. Won't be buying from them again. Customer service is non existent.
I bought £45 worth of clothes expecting nice looking tumblr clothes and they turn up 10X too big,, one of the pair of shorts were broken,, one completely different to what it looked like on the site,, my two peice I ordered was a complete different material as shown on the picture,, it was squidgy and felt like a sponge. I will not be ordering from here again.
Hi there,
Thank you for ordering from our website.
Each product on our site will go through strict quality assurance before they’re shipped to our customers, and we apologize for what happened with your order.
We will check with our suppliers to make sure this won’t happen again to other customers, and we want to make this right for you.
Would you please send us a message with your order number? We would like to offer a full refund for the broken shorts, as for the other items, we will provide you with a return label for you to go on with the free return and full refund.
We never want to lose you as a great customer, and please be assured we wish to get this resolved for you as soon as possible.
I wish i had seen the review before i placed my order. It's more than two weeks and they haven't even sent my order. And customer service is the worst ever. Things they do fastest only TOOK the MONEY from me, within 24 hours! Crappy website ever. Why isn't there any REPORT AS SCAM button here, i would gladly click it
Dear customer,
We sincerely apologize for any inconvenience we have brought you.
Over the last two months， we have had some problems with the supply of these items. We apologize for the delay.
Please give us your order number, we will help you deal with the refund. Hope you can understand.
If you have any order problem, please do not hesitate to contact us with any questions or concerns with this e-mail: webmaster@romwe.com.
Have a nice day!
I bought a floral shirt on romwe.com. I was looking for that kind of shirt for a long time and i finally found it on the site! It is perfect and exactly what i wanted. The shirt will be the perfect addition to my summer wardrobe and will certainly be an eye-catcher! :) The sizing was perfect. It fits just right and was true to size! The fabric that was used is very soft and feels luxurious! It has a nice and unique cut and was made of a high quality considering the awesome price! Romwe has awesome customer service!
Hello, I order something on Sep. 11 from the romwe website, I then got an email saying that my address was wrong and my order will be returned to the sender and I change my address to a new one but I haven't gotten a package or I haven't gotten my money back. I was wondering how I can get my package or a refund?
The first time I ordered from this site for $51 and the order came in a month. The second order for $56 came in two weeks! This is a miracle! The quality is excellent, however, not all products correspond to the dimensional grid indicated on the site. In general, this is the best site from which I usually order things!
I ordered a coat, I ordered from UK and the delivery was quite fast however when I received it the quality was nothing like the picture, the wool was really poor and the fitting was awful! I was unfortunately unable to return? So I will not be shopping here again!
Dear customer,
Nice day.
Thank you for your support for Romwe first and we are really sorry for the problem.
Really thank you for your support for the shipping. We will continue to make it better. Hope you can kindly trust us.
We are so sorry that you are not very satisfied with the items. Because of light and pixel, the real objects and the pictures on the website will appear slight difference which can not be fully avoided. Hope you can kindly understand. Would you like to send us some photos which can show the clear differences so that we can check for you? After confirmation, we will be responsible for any problem caused by us. Hope you can kindly trust us. Besides, if you want to return the items, you can also contact us and we will try our best to serve you and help you solve your problems. Hope you can kindly trust us.
Romwe really cherishes you and never wants to lose you. Hope you can kindly give us one more chance again.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
DO NOT USE THIS COMPANY!
Extremely Poor Quality Clothing from China, very thin jackets feel like they are made out of felt. Do NOT shop here or you WILL be ripped off. Not fun. Poor Service, wasted my money.
Shipping fee's are extremely expensive to send back to china, Minimum of $30.
There is no contact number to talk to anyone and the procedure to return is a long tedious one. I've wasted so much time and money trying to return this item, then once I got to the post office to send it back, they told me the price. I had just had enough.
Dear customer,
Nice day.
Thank you for your great support and sorry to let you down.
We are sorry that you are not happy with the quality of the items. Would you please send us some photos which can show the defects clearly so that we can check for you? After confirmation, we will be responsible for any size and quality problem caused by us. Hope you can trust us.
We sincerely apologize to you for your dissatisfaction with the service. Please believe that it is not only our duty but our honor to serve our customers. We will improve ourselves to bring our customers a better feeling of service later. Hope you can trust us.
Our website has noted that the return shipping should be paid by the buyer. Hope you can kindly understand. Because our company is an online company, there is no phone to call. If you meet some problems, you can contact our online customer service directly. Hope you can kindly understand.
On our sale page, you may get detailed information about the items such as material, size and so on. As for size, generally, there will be 2-3cm error because of manual measurement. Hope you can kindly understand.
Romwe cherishes its customers and never deceives its precious customers. All our customer service will spare no efforts to serve our customers and improve ourselves to bring our customers a good shopping experience. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
It would help if the appearance of the clothing were more like the images represented within the preveiw. Also, the condition in which the clothing is delivered is sometimes horrifying as the shoes I ordered had faded white lines going across them. It would help to come in a more presentable way. Other than that C+.
The products that I ordered were not even close to what I order. There were still threats hanging on the shirts. I ordered a one size shirt and the dame thing was to small, how can it be one size and be that small..
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
Please give us your correct order number that we can help you as soon as possible.
We have strict quality assurance before each product is packed and shipped, if the items are quite different from the description we promoted on the website, please send us (our e-mail address is webmaster@romwe.com) a few pictures of the items you received, we would surely help you with the return and make this right for you.
The size of our items correspond to the size reference on our site. And, I think you may have a misunderstanding about ‘one size’ and ‘free size’. ‘One size’ on our website means this item having just one size left. It does not fit all.
Apologies again for all the trouble.
I ordered a dress for an event 3 weeks in advance. The site says I should recieve in 7-10 business days... after 3 weeks I get an email stating my dress is taken by customs. I request a refund and that since it would arrive too late and I did not want it anymore to cancel the order. They responded that since they had already shipped it that they could not give me a refund. So I waited another week. Then they emailed me saying that since my package was being held by customs that they would reship my dress. I still have not received that dress... And its almost been 2 months...
Dear customer,
Nice day.
We are so sorry for the troubles we have brought you.
We have noted on our web that we need 3-7 working days for processing. Hope you can kindly understand us. We are sincerely sorry to hear that your order was in customs, because there are some problems in logistics. We have checked for you that we have reshipped you. The tracking number is 61299992140420228218. You can track it via http://www.17track.net/en/result/express-details-100003.shtml?nums=61299992140420228218. And we have checked for you that your order has been delivered.
If you need any other help, please contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Yours sincerely
I ordered a dress from Romwe for a party I was attending. I was a little nervous ordering online. Unfortunately, the dress didn’t fit exactly the way I would have wanted it to fit but ROMWE had a great return policy. I would definitely shop with them again. Great clothes and great prices.
Great service! Very easy to access the website and order process. I easily ordered 2 dresses for me and delivered me very early. The dresses of Romwe also best quality and design also mind-blowing. I highly recommended the Romwe!
I ordered a total of 7 bathing suits. 6 of them were mediums/larges and they did not fit me as they were extremely small. I am a very slim 20 year old girl with 32DD boobs and size 25 waist. None of the tops OR bottoms fit me. Just a warning that their sizes are not typical U.S. sizes and run very small. Their customer service was great though and allowed me to return the items and gave me a full refund.
Hi Marissa,
Thank you for ordering from our website, we are so sorry that the items did not fit.
The sizes on our site are not standard US sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.We would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.
Please confirm with us which items did not fit, we will certainly help you return and refund.
Waiting for your reply!
Sincerely,
Romwe Customer Service
My order has been processing since May 7th and I still have no received shipping information. It does not allow my to log in with my email for some reason so i have no clue where my orders are. So sketchy!
Dear customer,
Nice day.
We are so sorry for the troubles we have brought you.
Generally we need 3-7 working days for processing. We have checked for you that your order has been shipped on 19 May. Your tracking number is 61299992140420444823. You can track it via http://www.17track.net/en/result/express-details-100003.shtml?nums=61299992140420444823
The tracking information needs few business days for updating.
And sometimes we may not be able to get detailed tracking information until it has been delivered to your country.
Hope you can kindly understand.
If you need any other help, please contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Yours sincerely
I am extremely upset with this website. Customer service is awful they told me my order was going to ship either yesterday or today. It did not ship and they told me it may be a delayed and to if I want to cancel it... clearly I don't want to cancel it but I am expecting it to arrive on time and to get a simple concrete answer as when will it be shipped and not avoid my question since it has been already 8 working days and still processing. I hope i can get some help from here. My order number is: RWPYL*******
Dear Alessandra,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order, but we are upgrading our warehouse, there is some delay for your package.
We have marked your order as priority dispatch, after the package shipped out, we will send you the email to inform the tracking number and tracking link.
Apologize again for all the troubles, if you have any other concern, do not hesitate to contact us.
The dresses were of very bad quality. Most were transparent. The only nice one became disgusting after 2 washes. It's a complete waste of money. DO NOT ORDER ON THIS WEBSITE. Furthermore, FedEX also made me pay extra shipping fees of 30.00$ that were not paid by the sender.
Hi Isabelle,
Thank you for ordering from our website, we are so sorry for all the troubles.
We have a strict quality assurance before items are packed and shipped, if your items came with a defect or were of bad quality, we will make sure that we resolve the issue. Please send us a few pictures of the items that you have received, we will certainly help you to solve the problem.
And about the extra $30 customs fee, please send us the photos of receipt, we will certainly refund you.
Waiting for your reply!
Sincerely,
Romwe Customer Service
I ordered clothes on May 25 2016. It's May 31 2016. I only got 2 out of 10 items. I spent $99.90 on clothes I thought I was going to get. So if your not going to give me my purchase I would like my money back!
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
You placed on May 26 including 10 items. They were divided into two packages. One package has been delivered successfully and another one (including 8 items) has been shipped out on May 26. Its tracking number is SIS1605202389 and you can get logistic information through this linking. http://www.dhl.com/en.html
You can contact DHL through this number 1-800-225-5345 after the package arrived in your country.
Apologies for all the trouble and hope you will receive the order soon!
Pros:
-I live in Australia and I received my order within a week of ordering, which was great!
-The clothes were all pretty good and matched the actual sizing charts
-They looked identical to the photo displayed
Cons:
-They had a very strong chemical smell when first out of the package (but went away after a wash)
-A couple of the shirts felt like swimming clothes fabric, but nothing too drastic.
I love romwe! Starting from the fact that it offers a huge selection of items of abbigiamento, who works there is friendly and always available to help us buyers. I have purchased many leaders from romwe and also many accessories using the free shipping that offers many romwe and discount codes that sends me romwe since enrolled newsletter. For me it is the best online store!
Overview
ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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- Nan Jing Shi, Jiangsu, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Hope you are well.
We sincerely apologize for the clothes which have size problem, you can send some images of our size problem so that we can check with our factory.
We are improving our speed of transportation.And we will try our best to bring you professional and meticulous service.
If you have any order problem, please do not hesitate to contact us with any questions or concerns with this e-mail: webmaster@romwe.com
Regards