I got 2 sisters and i am the oldest. Both of them use romwe but this was my first time using them as my sisters referred them to me and i gave a try and yes my sisters was so true about them. They do sell products on low rate and quality of the products are great. Will recommended them to anyone who looking for quality products on low budget.
I bought 2 dresses and three shirts. The design was the one that I choose but the quality is horrible, the dresses were not the color that I wanted but they still send me two different colors.
I returned the full package and I NEVER got my money back nor I got an answer from them.
There is no customer service, they are auto-replay emails.
I was a bit hesistant ordering from Romwe and was pleasantly surprised by the level of service and product received. I ordered a beautiful V Neck Sleeveless Ruffle dress for my wife who had to attend a special event. The dress arrived on time, well packaged and as described. We are very pleased with the quality and style of the dress and it fits my wife perfectly. Their customer service person provided a speedy and efficient service in answering all of my questions before I placed my order. For the price and quality of the dress, I'm very satisfied!
I order 10 items and only received 3.The items I received are decent for the price. According to their package, they sent them all so they said they had to check with their warehouse and to give them 2-4 days which I have. I have been back and forth sending them pictures but it has not been resolved. Still waiting to hear back from them. I just want a refund.
Romwe.com is a great website if you are looking for stylish clothing that fits into your budget! There is a large selection of tops, skirts, dresses and even necklaces to choose from and all of their clothes are gorgeous and up to date with the latest styles and fashion! Ordering and paying was super easy, I have no complaints! I got my items and I couldn't be any more thrilled! The website is really easy to navigate and I can always find something to fall in love with. I highly recommend romwe.com and I am going to continue to use romewe.com to expand my wardrobe and accessories!
I am really happy with the products from romwe. I am regular customer of romwe. I have purchased lot of products and happy with all of them. They are true to size and fits exactly as in the given display picture. I am happy to continue my shopping and even suggested for most of my friends.
The site is IMHO suspicious and has certainly ethical issues. They are pobably ashamed of being Chinese.
The site has a fake US number, but has certainly no physical address in the US. There is no company address on the website. You even don't know what country that gang operates from.
I don't believe that they are scammers, but buyers have a right to know where goods are shipped from.
It is very hard for anyone to impress me but for the online fashion shopping experience I love ROMWE.com as an online shopper you will agree that biggest fear to wish for an on time delivery and for the right product like posted on the website.
Best quality of product and reasonable price. It is easy to choose the best dresses from the huge collection. I really like to shopping here. Really best experience from here. I definitely will go in future.
I really surprise with their great customer behavior and service. It is great option for the customer to choose their dressed from huge collection of dresses. The price of the dressed is really cheap. In one word, it is great experience to shopping from Romwe.
I was trying to order some clothes from their app store which said that you get a 60% off your first app order. When I applied the coupon code the amount was not reduced and when I contacted them their answer was that the 60% was from the retail price and not the price listed on their website. This was not stated anywhere in their advertisment. I am Very disappointing on their deceiving advertisements! Will not be ordering from there
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
We can not get any effective information through the order number you provided. Please give us your correct order number that we can help you as soon as possible.
We are sorry for confusing you. The coupon is based on the original price of each item. If the item is on sale and has a larger discount than the coupon discount, then it cannot enjoy the coupon discount any more.
We apologize for all the disappointment and inconvenience you’ve been through, and we’re doing the best we can to make everything easier for our customers because we know there’s still a lot for us to improve.
The shipping was a bit slow, but I am overall pleased with the results. The prices are amazing, and so cheap, and you get what you payed for. A shirt I bought was a bit thin, but it was $5.99 so I'm pretty satisfied.
Am happy to be a customer here in here, i purchase my dress( a T shirt and blue jeans) here and it was shipped in due time, the most interesting part of it all is that the dress is of good size and it was my normal body size. Keep the good work up!
I always want to buy a perfect dress for my girlfriend. She is very loving to me and i always want to gift her some special dress. I get confused every time when i want to gift some. But i really happy for found Romwe. They are perfect to me and be always perfect.
The Romwe is a big online shopping place and their customer service is mind-blowing. The delivered their product to their customers very quick. There are variety of dresses here. I like to shopping here very much. Highly recommended the Romwe!
When I first ordered from Romwe, my expectations were low considering that it is a very cheap, online, Asian website and because lots of the reviews on here were horrible. My order only took less than two weeks to arrive, which is incredible considering it is coming all the way from Asia. I ordered three shirts and one bag, and I did not think they would come the way the looked in the pictures. Ulitmitally, they looked even better than they do in the pictures and they are some of my favorite new clothing items!
Thank you for your wonderful service Rowme, I will be ordering from you again in the future!
My order was placed and I got a notification for the payment going through. I went back to check why it was taking so long and then said it cancelled. It took my money and cancelled my order. Please help.
First, I would like to say that I received my items 3 days after placing an order! I have shopped from many online stores before but I swear, ROMWE has exceeded my expectations. THE BEST!
This was my first time shopping on ROMWE and I am very, very pleased and surprised by their professionalism, organization and fast delivery. Great quality too.
I will shop again very soon <3
Thank you!
I ordered some things from this site just 2 days ago, Aug 2 worth about 330 dollars and I received a mail this morning saying i have to send a picture of my credit card and my ID. I don't understand why I have to send a photo of my credit card and ID especially when the said amount has already been deducted from my account. I buy stuffs online with my card and I have never had to send a picture of my card before. Please explain this cos I don't get it.
Hi dear,
Thank you for ordering from our website, we are truly sorry for keeping you waiting.
To avoid unauthorized transactions and ensure the payment security, we ask for the photo of your order payment credit card(last four numbers and card holder’s name) and the photo of credit card holder’s personal ID or passport or drive license.(show us the name). Hope you can kindly understand it.
Three of your items are still processing and the others have been prepared well. We will ship out your items as soon as possible after the last three items were prepared well.
Apologies again for all the trouble. Hope you can receive your items as soon as possible.
I ordered 4 dresses on romwe and i was insecure about the sizes with all the bad reviews. All i can say is follow the size chart! Im usually a Medium size in canada. I took all my mesures and following the chart i ordered 1 small, 1 medium and 2 dresses in L. Guess what they all fit! All you have to do is follow the chart even if its annoying! About quality you get what you pay for. One of them add some small white spots. I thought it was dust but i cant wash it its like bleach.
So the important thing is: DONT FORGET TO USE TE SIZE CHART!
Ah and yes i paid 24$ extra for clearance process.
Overall its a 3 stars for the unexpected 25$ and the bleach spots
Overview
ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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- Nan Jing Shi, Jiangsu, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Viridiana,
Thank you for ordering from our website, and we are so sorry for all the troubles.
We will process the the refund to your SheIn wallet, you will receive it within 1-2 business days. You could log in your account on our website and check your wallet. And you could use the money in your wallet to reorder on our website or withdraw deposit.
If you have any other concern, do not hesitate to contact us.