This online store is great. The Sweatshirt I bought was high quality and perfectly sized. Also, I had no problems at all with the shipping, which was surprisingly fast. All of this at a very reasonable price and with a quick and easy ordering system. Overall, I highly recommend this website.
I ordered my items over a week ago and haven't heard anything from this company. Usually it only takes a few days to process and send out items. It's been almost 8 days and I still haven't received an email saying my things have been sent out. Let's hope this week it will finally get sent out.):
A big thing that I base my experience off of is the convenience of the website and cleanliness. This site certainly meets my expectations. The modern look to the site shows that the company took the time and effort to launch this site, not just throw up some basic boring site like all the others. The links work, the site makes sense, there are not obvious spelling errors, and the checkout was simple and fast. I do not see a reason I would return this tote so I have not dealt with the return side of things with Romwe, but I imagine they are organized and professional.
I've been ordering with Romwe for years and truly, I really enjoy the service. The clothes is affordable and great quality for the price. Its the only site I purchase my work clothing from. A few years ago, shipping would take a couple of day, now its overnight. Romwe is nothing short of efficient with great quality.
I was hesitant about my purchase because I read that it could take two months to receive your clothes from other reviews and that at times the order came in wrong. But my clothes arrived in less than two weeks. The order was correct, the clothes all fit and were cute. The material is cheapish but you get what you pay for. I did contact customer service during the shipment because my tracking number said invalid when plugged into the in link they gave. They responded in less than 24 hours and were helpful. Turns out the tracking number needed to be tracked through FedEx rather than the link given on their site. I will order through them again. Their sizing chart was accurate on their site. To be safe I ordered mediums when I usually can run small because of the sizing chart and everything fits great.
First things first, Romwe has the most in fashion designs.It offers great quality, free shipping worldwide which is very important and also the items arrive on time! Last but not least, it is the only web store that offers jobs to their biggest followers as bloggers and as a feedback they give them some pieces of clothes for free. I am a blogger on Romwe and I've taken almost 80$ clothes for free and the only thing I do is promoting some of their daily sales. This is amazing! I LOVE ROMWE
Awful. Awful. Awgul. Could I say it again? Bought some clothes, the material is dirt cheap and they looked nothing at all like the picture. The "jeans" are much closer to "jeggings" with strings sticking out everywhere. I'm even a tiny girl, and they made me resemble a sausage.
When I returned them, they had a ridiculous amount of hoops, customer service is unresponsive and claims to have never received the return.
Dear customer,
Nice day.
Thank you for your great support and we are really sorry for all the problems and the waiting time. Sorry for the late reply. Because of the time difference, we can no reply to you in time. Hope you can kindly understand and forgive us.
Our colleagues did conduct check for every product issue out. It is a pity that it was ignored. So sorry for the customer service, we will do better than before.
We have received your items and have refunded all the money to your paypal, pls check it again.
We really cherish you and don't want to lose you.
If there is any other problem, please feel free to contact us.
Waiting for your reply.
This was my first time ordering and im not very happy i have been waiting 3 weeks for the 2 dresses i ordered for my daughter and they still haven't arrived. Nitemare to get hold of anyone apart from email and then they just tell me to be patient well i think 3 weeks is long enough to be patient. My daughter wanted them for 2 partie's she was invited to. One party was last week the second one is this Friday and still no dresses i will never order from this company again. Angry isn't the word ive asked for a refund but nothing. I will be telling my friend's and family to never order anything from them. DISGUSTING
Dear customer,
Nice day.
Thank you for your great support and we are really sorry for all the problems and the waiting time.
Sorry for the late reply. Because of the time difference, we can no reply to you in time. Hope you can kindly understand and forgive us.
So sorry for all the waiting time. The processing time takes 2-8 days usually.
We sent your order out on 6th Feb and usually you will get the parcel in 15-30 days.
Per courier agencies' information, due to strict customs screening these days, the shipping time to your country might be delayed.
Pls don't worry, we will keep tracking the shipping status and keep you posted for any update. We will be responsible for any problem caused by us. Hope you can kindly understand and trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
I will not recommend to purchase any product from this site. They run for small sizes and when you will ask them for return they will ask you to courier the product on your own expense. They will charge shipping charges also and then if refunded courier charges as well. So better not to trouble yourself only by seeing good clothes. They will show you good clothes but the material is worst just like sarojini street market.
Dear Megah,
Our team has sent you an email via Webmaster@Romwe.Com. Kindly respond at your earliest convenience. We hope to hear from you soon!
I recently was shopping around for a gift for my wife. It was our anniversary so I was nervous about what to get her. I decided to surprise her with a dress she could wear to our anniversary dinner. After a pain staking amount of shopping I finally found the perfect dress on ROMWE. It was shipped extremely fast with no head ache whatsoever. I was hesitant to buy online however ROMWE made it simple. My wife loved the dress and couldn't have been happier! Will definitely order from you again!
I am buying on Romwe from much months and I receive always what I
Expect! I know that buying in online shops can be little difficult,
But the first and important step is to know our good size. The
Products are just like on the photo and suits well. I usually read
Firstly reviews with photos and buy after.
The products arrive after 2 weeks.
I like this shop beacause I can save much money and be stylish.
The quality is poor, inaccurate and inconsistent sizing, system problems which make it impossible to upload photos if you have a complaint, customer is responsible for paying return postage if they send the wrong colour (which happened in my case) and pathetic, time wasting customer service. Rosegal is a similar site and has a much better attitude to customer service.
Hi Nicky,
Thank you for ordering from our website.
We are sincerely sorry for the unprofessional behavior of our customer service, and we will offer more professional training to every customer service in the future, so that the same situation wont happen again.
If the item came with the wrong color, we will certainly pay for the return shipping charge.
How about you keep this item, and we refund half of the cost to your for compensation?
We will certainly help you solve this problem.
Waiting for your reply!
I placed an order for my grandaughter for Christmas. One second after ordering I canceled it because I realized we forgot to apply the 60 percent off code. I was going to reorder with the code but they told me it would take 4-5 weeks for me to get my money back! Now my money is tied up. This company is not customer friendly! Beware! Save yourself a lot of pain and frustration. Do not order from these people. They are greedy and care nothing about giving their customers a pleasant shopping experience. I told them my grandaughter now has no Christmas present because of them but they don't care!
Dear customer,
Nice day.
We are really sorry for all the problems and all your dissatisfaction with us.
We found your order has been checked already. Therefore, the coupon for the first order can not be used any more. Hope you can kindly understand. Before cancellation, if you are not very sure about this, you can consult our customer service and tell them the reason of your cancellation. You do not need to cancel the order and we can also re-give you a new coupon of 60%. Hope you can kindly understand that. We are really sorry that we found the reason of your cancellation is you have not decided to buy the items. And our customer service has helped you cancel the order and help you arrange the refund. We wonder whether there is any misunderstanding between us because according to the review, we found you want to cancel the order because you never used the coupon. Hope you can kindly understand.
We are really sorry for all the unhappiness and all your problems. The refund was finished on Dec 12th and your money will be back into your account in 10-20 business days because the bank needs these time for transaction. We can also send to you the proof of the refund. Hope you can kindly understand and trust us.
Please believe that we really care you and cherish you. We never think that will bring you such headache and we never do it on our purpose. We sincerely apologize to you. Please kindly accept our sincere and unreserved apology.
We wonder whether you still want the 60% coupon? If so, we can open it and give it to you. Could you kindly give us a chance and we promise we will try our best to serve you. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
I've been buying from this online company for over a year and I have never been unsatisfied with my orders. They always have deep discounts on the clothes and free shipping on orders over $50. My last purchase was for three jumpsuits, two tribal and one floral. They are so beautiful! They are well-made, stylish, and were also super inexpensive!
After a long wait I was excited to receave my big order from this site. Imagine my disappointment when I opened the package and 80% of the things that were ordered did not match the picture, colour or material that was presented on the site. The only thing that was up to par was a scarf. The price is not worth it, because its like trowing your money in the wind, some value might be returned to you, but most will be lost. I will never ever order from this site again and if you don't want to waste your money I would suggest you stay away as well.
Dear customer,
Nice day.
We really appreciate you for your great support and really sorry for letting you down. Please know that we generally need 3-7 business days to prepare for delivery which is not included in delivery time. Hope you can kindly understand. Sorry for the waiting time.
We sincerely apologize to you for your problem. Because of light and pixel reasons, there will be differences between real objects and the pictures on the website. Hope you can kindly understand. Before buying, you can get detailed information about the items, such as sizes, material, color and so on. You are our precious customer, we cherish you and will never neglect your problem. Would you like to send some photos which can show the defects clearly so that we can check for you? We promise we will be responsible for all the problems caused by us. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
I placed an order on April 12 and given that it said express shipping, I thought that I was going to have to wait 2 weeks max. I have been checking back every day and have even placed a ticket because it still says processing. The purpose of this order was for my trip this upcoming weekend but seeing that it still says processing, I know that I will not be receiving them. I probably will not be ordering from here again. I went on today and saw that it said in tiny writing at the very bottom of the page that they are undergoing warehouse upgrades, which is fine but they could have said that before I spent my money. Very poor way of dealing with things.
Dear Denise,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, our customer service has cancelled your order.
And we will process the refund to your Paypal account as soon as possible, you will receive your order within 48 hours.
If you have any other concern, do not hesitate to contact us.
I ordered something on July 28th with standard shipping. Last time I did this it took 9 days to arrive and I had all the tracking information. This time, I received a tracking number only when I emailed customer service to complain. I have checked it every day and it has not changed at all from the original wording where all it says is shipped. In other words, I have no idea when I will receive it or if I even will. I need this in time but the tracking number is no help.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
You placed on July 28 including 5 items. We shipped out on July 31. The tracking number is 612999*********34725(we have sent it to your email box). You can get the logistic information through this linking. http://www.fedex.com/us/
It normally updates the logistic information after about 7 business days when the label created. That is to say, the logistic information will update after your package arrives in your country. Please understand it kindly. You can contact us if any problem.
Apologies again for the delay, hope you will receive the order soon!
It was my first time here and my first ever review for any site and it is a positive one. They are very good with the customer they co-operate perfectly and they helped me lot about choosing the right color and dress for my anniversary. Will recommend them to anyone who is looking for good dress for a special day
I ordered a Vegetable Leather Embellished Elastic Black Pants from Romwe.com I love these leggings. I wish they came in every fabric, texture, and color, because I am now obsessed. Very comfortable, soft, and create a nice silhouette. I was torn between a medium and a large- I am 5'3" and normally wear a size 10- and the medium fit me perfectly.
I have ordered from Romwe before, yes it does take a while to get there, I believe my order took about 26 days, I think that the material of the T's i got was not T material but for the price it was worth it. Im and L but i got some jeans in XL in case they didn't fit right but even then they were way too small. I got some make up brushes that i absolutely adore! I think that i had mixed emotions about service and quality but what i can say is the pricing is unbeatable. I think knowing that i didnt spend much made me happier :) i think its not so bad. But it does take a while to get to your address
Dear Almendra,
Thank you for ordering from our website/
We are so sorry that because we are upgrading our warehouse before, there is some delay of your package.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
If you need any help, do not hesitate to contact us.
Overview
ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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- Nan Jing Shi, Jiangsu, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sara,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
Normally, it takes us 3-5 business days to process the order.
But because we are upgrading our warehouse, there might be some delay of your package.
And the item (RSWE160825105) is in short supply, how about we ship the other ready items out for you first?
Looking forward to your reply!