I was very happy with the quality and the service up until my refund. I got my delivery on time, the quality of the stuff was better than expected. I returned stuff worth almost £150. They processed the refund to my account and into 'My Wallet' in my account. When I withdrew the amount from my wallet it said the refund will take 48 hours to process(which is only if you pay by Paypal). If you paid by card they say it takes 15-20 days. I however received my money back within a week. I like their customer service, they are very quick to respond.
Never ever buy from this website, they will show you something else on the website and deliver you very cheap quality material product... and they dont even pic up the clothes you want to get exchanged or refunded
I order a jeans and the waist size is seem to be made for an elephant... Seriously... Very disappointed... And the button came out while trying... And plus a jacket... The material is raincoat material... This was not expected from romwe
Don't do it. I ordered a medium and can't even pull it up over my thighs and it even has an elastic waist band around the back of the skirt. I usually wear a 4/6 and it's probably a size 0/2 and it took 20 days for me to get it. If I could give it 0 stars I would for sure.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
The size of our items corresponds to the size reference on our site. If the size and of the items is quite different from the description we promoted on the website, please send us (our e-mail address is webmaster@romwe.com) a few pictures of the measurements of the items you received, we would surely make this right for you.
Please reply us as soon as possible. Apologies again for all the trouble
The clothing and accessories from Romwe are the most affordable I have ever found, along with being exactly what I want! I bought a black leather backpack from here a while back and honestly wasn't sure what to expect of it, but it goes everywhere with me and I love it. Also there are always great deals and coupons available, and the customer service takes good care of their customers. With the wide selection offered here, I very rarely want to shop anywhere else.
I ordered my clothing almost two weeks ago, paying for express (3-5 day) shipping and the clothing still hasn't shipped. I ordered specific clothing for specific events and I am going to have to go out and buy other clothes for it because my things did not come in the time they said it would. BE WARNED- when buying clothes from ROMWE, they do not include the multiple weeks it takes to process your order in the shipping time period. Highly discourage unless you're willing to wait a month for clothing you paid money to get in a week. Absolutely ridiculous.
Dear customer,
Sorry for all inconvenience we have brought to you.
Generally speaking, We need 5-7 working days to prepare your order according to our numerous orders every day, but one of your items is out of stock now. We have tried our best to stock it, but the factory has no item. Hope you can understand us.
We have shipped your items on 23th March. Because the logistics information need time to update, you can search the logistics information after several working days.
If you need any other help, please contact us.
The email is webmaster@romwe.com.
Yours sincerely
I am so pleased to have ordered my product through ROMWE. I got something I would regard to as the best value for my money.The deliver was so fast, the product is just as described and when I had an issue about picking the product, the customer service agent that responded had deep knowledge about the product, that alone made everything so easy. I will surely make use of your services time to time
My best friend and I ordered at the same exact time, I ordered a shipment that totaled over 100 dollars, which included my mothers day present, and it came with free express shipping, which sounded great! 10 days later it's still processing, and I keep having to explain to my mother that her present still hasn't even shipped yet. If you don't have a time limit for when you want your clothes, sure, but the fact that my high paying, express shipping, order hasn't even shipped 10 days later? Thats ridiculous. 3-7 business days my $#*!. I even submitted a ticket for a question on whats going on, they haven't even responded. I do want to mention, however, that my friend had gotten hers within 7 days, but got standard shipping. So whatever, its not like its a scam, its just going to take you months to receive whatever you ordered.
Dear customer,
Nice day.
We are so sorry for the troubles we have brought you.
Generally we need 3-7 working days for processing. It is delayed because there are some items in your order sell well we need more time to get it from our factory. Hope you can kindly understand us. We have checked for you that your order is still in processing. When it has been processed we will ship it as soon as possible. If it is shipped we will give you the tracking number as soon as possible.
If you need any other help, please contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Yours sincerely
I love this site because it is so affordable, but what I have learned from ordering from it is that you need to be smart. My first order was horrific - EVERYTHING was too small and shrunk with one wash. Despite my bad experience, I ordered again - this time paying attention to the material and size descriptions. If I'm unsure about the measurements of something, I will often go to more popular sites like Forever 21 to check the size description of a similar item. Many of my items I only hand wash to prevent shrinkage, and the buyer should be aware that this is a store based in China so shipping is not speedy. For example, my most recent order was ordered/purchased May 17 and I received it June 5 (torture!), but I do order from this site often and will continue to.
I ordered my dress on the 1st, and it had arrived by the 9th. I was really impressed with the shipping time and how they provided a number so that i could track the package. One thing I will say is that the material is much cheaper than in the photos online, however that is whats to be expected when you only pay $15. The dress is still cute and fits well, I would recommend going a size up from your usual size to ensure that it will fit correctly. Overall, I would say this is a good site to order from, just don't expect the fabric to be very high quality.
The delivery was very quick, I already received two of my three pieces order in 3 days. However, the quality of the dresses is so poor I do not think I can wear them out. Well, you get what you pay for. $ 50 for three dresses, I did not expect high quality, but not like this. The 3rd one won't be any better :(
Dear customer,
Nice day.
Thank you for your support first and sorry for letting you down.
Because one piece of your order sells well, we need some time to transfer it from another warehouse. To save your time, we divided your order into two packages. The other package has been shipped on July 15th. You can track your package with your tracking number on http://www.fedex.com/us/ And we have sent your tracking number to you via email.
We are very sorry that you are unsatisfied with our dresses. Would you please send us some photos which can show these defects clearly so that we can check them for you? After confirmation, we will be responsible for any quality problem caused by us.
Please know that you are our valuable customer. We cherish you and never want to bring you any problem. Please believe that we are improving ourselves all the time. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
I placed an order aver 2 weeks ago for my young daughter. She was excited because she loves romwe's clothes. I spent over $100 and never received anything! Tried to contact customer service to no avail. Now my daughter is sad and Im out of $100!
Do not order anything from this site! The clothes do not fit as the measurements say they will on the website. I ordered a bright red and white wrap shirt that came dark pink and cream and barely wrapped around me. I am not a big girl - I usually wear medium size clothing! I knew to get one size up by the reviews everyone else posted - only two items fit. Both of the items that fit were not what I thought I ordered. Just so you know, there is no return on the swimsuits that wouldn't fit up my thigh. You cannot talk to a representative on the phone if you're having problems, and all of the fabrics are so cheap, you can see through everything I bought. I am about to protest this place on the streets - I am so angry!
Hi Hillary,
Thank you for ordering from our website.
The sizes on our site are not standard US sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.
We are so sorry that the items did not fit you, please follow our customer service's advice and return the items back to us, we will refund you as soon as we received your package.
If you have any other concern, do not hesitate to contact us.
I was skeptical at first because of the mixed feedbacks here, but I decided to try it out on my own and I do not regret it, as I got a really fancy and sexy short for my girlfriend for a relatively low price. I bought this short for her around one month ago. It was part of my birthday gift for her, and I felt that she really likes it. The materials are valuable and it just looks cool and exclusive. She wears it often these days so I think I did a good job by choosing this short. It looks good in general but for slim and fit persons it's even better I think. It's the 'high-rise denim short'. Looks charming on her fit body, I can definitely recommend it.
I bought a windbreaker from Romwe because I loved the way it looked, and it was super cheap. But then I started to get a little nervous that it would take a long time to arrive, or maybe never arrive, and would be bad quality based on disheartening reviews I read. But, my jacket came 6 days later (it said it would come in 6-10), and it is great so far! Pretty good quality, a little smaller than I was hoping, so definitely go a size up, but it fits, and I love it. I don't know what other products of Romwe's will be like, but I'd expect they'd be very decent, hence the title of my review. You are sort of getting what you're paying for. Not the greatest quality item, but if you aren't too picky like me, then it's fine because it again, is very decent, and getting very decent clothes for this cheap is always a good thing.
Most of the people on here are saying that the shipping sucks which is true for the most part. However they lack to understand that the clothing items are coming from a completely different country and have to go through a ton of scans to even get into the US (if that is where you are from). Also, the clothing does run smaller. So if you're a small, I suggest a medium. Just to be on the safe side. America is fat and we are not the tiny 4 foot people like the Chinese. Be considerate of that, we are taller and bigger. As far as the discounts, yes I think they're bull$#*!. I was expecting a completely different price range for the items I was ordering, ESPECIALLY when I added the discount to it. If you're ordering anything, I wouldn't get more than 3 items at a time. Clothing quality, right now yes I think it's great! Im skeptical to put them into the wash in fear of them shrinking. So, for safe keeping wash in cold water and let air dry.
I have ordered several items from Romwe and have been pleased with my purchases. The prices are affordable compared to other sites and the quality of the stuff are ok (some better than others). I ordered a maxi dress last time along with other items to wear during the summer. The maxi dress was my absolute favourite (see pic). I bought a small and had to get the length adjusted because it was too long but everything else was perfect. I purchased a blk choker and a pack of earrings and those came just as pictured.
Bought two jumpers which looked great on the site, said one side so I thought would be fine. The only thing that matched up to the site was the colour of the items. Jumper was HUGE. I think they use blogger photos and make fake items in China. DONT USE
Dear customer,
Nice day.
Sorry for the late reply and the problems.
We are really sorry for your dissatisfaction with your items. The real objects and the pictures on the website may appear slight differences because of light and pixel reasons. Hope you can kindly understand. And you may get detailed information ahout the items such as sizes on our sale page. You can also refer to www.romwe.com/size-guid-a-466.html to know more about sizes. Because of manual measurement, generally, there will be 2-3 cm error. Hope you can kindly understand. Would you please send us the photos of the clear measurement so that we can check for you? We will be responsible for any size problem caused by us. Hope you can kindly trust us.
Romwe cherishes and never deceives its customers. We will spare no efforts to help you solve your problem. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
Dont get me wrong, the clothes on here are lovely however a jacket I purchased came ripped and a pair of cord trousers ripped after 3 wears. When I complained about the jacket all that was offered was 6£ compensation to go and get the jacket sewed. Not only this, I did not even receive this money. When I complained for the second time about the trousers they told me I could return them and get a refund - refunds were not free thus costing more in postage to return them than the trousers actually cost. When I told them I was not happy with the service the response I got was literally okay. I have never ever had worse customer service in my life
Hi Chloe,
Thank you for ordering from our website, we are so sorry for all the troubles.
We checked your order, $6 for the item (rjac171101201) has already been added to your account, please see the refund details in your email.
The bank may need 10-20 business days to process the refund, please kindly wait a few days.
And about the broken trousers, could you please kindly send us some photos of this item?
We will certainly help you to solve the problem.
Waiting for your reply!
Sincerely,
Romwe Customer Service
I read all the awful reviews right after I had ordered all of my one-size and size small shirts, and was anxiously awaiting the terrible clothes I was about to receive. I ordered my packages on 12/14 and they arrived 1/3, which was kind of longer than I had hoped for. But I figured I had a large order, and ordered right around Christmas, so no harm or foul. When everything arrived, all the clothes were actually really nice condition! I was super relieved. Everything I ordered came in, and nothing felt cheap or had weird sizes. I'm happy! Would and probably will order from the site again.
Answer: Dear customer, Nice day. Really sorry for the late reply and the problem. Becasue our company is an online company, we do not have phone call. Hope you can kindly understand. Would you like to tell us your detailed problem and your order number so that we can help you further? We will try our best to help you and serve you. Hope you can kindly trust us. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.
Answer: I never got my clothes... Or the refund. Don't give these frauds any of your money.
Answer: Dear customer, Nice day. Sorry for the late reply and the problems. On our sale pages, you can get detailed information about the sizes of the items. As products on our website.com are manually measured, please be aware that there may be up to a 2-3 cm difference between actual size and listed size. Hope you can kindly understand. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.
Answer: I used the size chart and still nothing fit. Not worth it. Also, you aren't getting what's in the pictures. They are recreating these styles based on those pictures.
Answer: Dear customer, Nice day. Sorry for the late reply and the problems. You know the items are well represented in the pictures and description. We will check the quality carefully before we send it out. You know that we have a good reputation and we won't kid you. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.
Answer: Dear customer, Nice day. Really sorry for the problem and the late reply. Because our website is an online company, we do not have phone call. Hope you can kindly understand. When you have some problems, you can contact our online customer service directly And you can also contact us via tickets. Would you like to give us your order number so that we can check for you? Romwe cherishes and never ignores its precious customers. We will spare no efforts to help you solve your problems. Hope you can kindly trust us. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.
Answer: Dear customer, Nice day. Thank you for choosing ROMWE. But we are really sorry for leaving you such negative impression. We have improved a lot recently, hope you can kindly trust us and give us one chance. About the size, different items have different sizes, and every item has different description. You can see the description of items and have a reference on our size guide link http://www.romwe.com/size-guid-a-466.html. With regard to exchange items, you can exchange the size that you ordered before. But return shipping will take so long time to arrive at our warehouse, especially by standard shipping. After we get your return, maybe the item you want to exchange was no longer on sell then we are unable to send it directly to you, anyway please contact us in time via tickets. If there is any problem, please feel free to contact us. The email is webmaster@romwe.com. Thank you for your support. Yours sincerely
Answer: Yeah do not do that at all... I guarantee what ever you've ordered will be crap quality and not look like the images anyway
Answer: Dear customer, Nice day. Sorry for the late reply and the problem. You can refer to the sizes on our sale page. And you can know that on http://www.romwe.com/size-guid-a-466.html As products on Romwe.com are manually measured, please be aware that there may be up to a 2-3 cm difference between actual size and listed size. Hope you can kindly understand. If you are not very sure about the sizes, you can contact our online customer service directly. Romwe cherishes you and we never ignore your problems. Hope you can kindly trust us. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.
Answer: Don't know why people still order from this site. Buy at your own risk. Took about 1 mth to get my order and it came damaged. Soooo not worth the discount.
ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
Hi Mudita,
Were truly sorry for the disappointment and anxiety you‘ve been through.
Please be assured that the funds will be returned to your card, there’s no doubt about that. If the order was paid with Paypal, then it would only take 3-5 business days for the whole process to be done.
But if the order was paid with credit card, then it would need reviews and approval at many levels for the funds to finally appear in your account, thus it would take up to 15-20 business days. We would certainly love to speed it up for you, but unfortunately theres not much we could do to help, and we appreciate your understanding.
Apologies again for all the trouble, hope you would enjoy your next ride with us!