The express shipping makes no difference. Express shipping means 2-3 days & it's been a week since I've ordered & I haven't gotten my clothing yet. Curious to see if my clothing is everything I ordered since they taking decades to send it to me! What is their customer service number?
Pictures on the site look great but the reality is another thing! I guess I should of just stayed at the 'admiring the menu stage' The pricing is too much for the actual 'quality' that you get, and as for the sizes... I had read that it was better to order a size bigger but a size bigger than what exactly is the question? A very disappointing buy and unless you are a size zero best to stay clear
Hi Lou,
Thank you for ordering from our website, we are so sorry for letting you down.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
And please confirm with us which items of your order did not fit, we will certainly help you to solve the problem.
Waiting for your reply!
I was looking for a dress to wear to a function and couldnt find the perfect one. A friend told me about Romwe and I went in search of a dress. I searched a little and had difficulty choosing because there were quite a few dresses that I loved. I decided to buy the Sleeveless Abstract Print Official Yellow Dress. My dress was shipped in the time frame stipulated and the sale price of $16.50 was a steal. I absolutely love the dress. Everybody loved it. The fit was perfect and the material quality was good. I am definitely going to shop on Romwe again soon. Great deals!
I ordered clothes on May 24 and on June 5 I got an email saying something about how the warehouse is being updated and that it would be delayed for 3-5 days. Then on June 11 I got another email saying my order was still delayed and that it would be sent out in the next 5-7 days. This is taking forever, and I want to know if my clothes are ever coming or if I should just cancel my order? I've heard good things about romwe but this is very frustrating.
Hi Yolande,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, except the item (swimwear170417703), other items are ready for shipping?
How about we ship the ready items out for you first?
If you are not willing to wait, we could also help you to cancel the item (swimwear170417703) and issue the refund.
Waiting for your reply!
Please don't buy anything from them. I ordered denim shorts and a few dresses. They came in a really big size. Plus, my shorts aren't even denim, they're made of nothing but crap! I tried to sing into my account for a refund, but they won't let me log in. They sent me a link to reset my password but that link doesn't even work. I tried to reset my password with another email, one that I've never used on Romwe, and the link worked perfectly. So I basically received crap and can't even refund it. Please save yourself and DON'T order from them. Thanks!
Hi Katarina,
Thank you for ordering from our website, we are so sorry for all the troubles.
The sizes on our site are not standard sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
Did you find your password? If not, please let us know, we will help you to find it.
And please confirm with us which items did not fit, we will certainly help you return and refund.
Waiting for your reply!
My package has been stuck in transit for about a month now and there has not been any status updates. USPS has the shipping label but they haven't received the package, I contacted them and they told me something is wrong on Romwe's end, and that I should contact them. Their customer service has been a nightmare I tried so many times to get in contact with them and nothing! I was supposed to get this package 5/28 the latest as I ordered it 5/3. I'm very disappointed and I either want my package or my money back. Worst part is on another account on ROMWE I made another order with the same card with the same amount of items and same type of items, on the same day too, that package came in, but this one which I was really looking forward too seems to be lost unfortunately. Please someone get back too me!
I ordered three pairs of leggings, a top, and a jumpsuit. The leggings look great on and I wear each of them every week. The top fit a little weird which I expected due to the low cut nature of it, but I never received the red backless jumpsuit that I ordered. I contacted them about it and they told me to check in with my local post office. I have since made a case and still nothing has come in.
Hi Victoria,
Thank you for ordering from our website.
We are so sorry that you have not received the item (jumpsuit150915501).
How about we process the refund of this item to your Romwe wallet?
You could use the money in your wallet to reorder on our website or withdraw deposit to your credit card at any time you want.
Waiting for your reply!
Ordered almost a month ago - still shows no orders were made - amount was charged to credit card the same day we ordered! Log into my account, and it shows no orders! SO FRUSTRATING! Can not get anyone to answer my emails! This company will be getting nothing but BAD reviews from me and my daughter!
Romwe is an excellent store. I ordered a floral shirt.The goods reached on time and I am happy with the quality and fitting of the product. It is just perfect as I want. I have to applaud this store for their delivery services. It is better than the average online delivery time period. Therefore you don't have to wait for ages to receive your desired items that you ordered from this store. You will for sure get what you are looking for and even much much more. Thank you Romwe.
I ordered a pink sweater online, that was "one size fits all". The description said "loose fitting". And the sweater was very small when it came in the mail. It also was not pink, it was a shade of tan/orange. It had frayed stitching on the sleeves and bottom of the sweater. When I wanted to return it (only cost $11.50), they said I would have to pay for my own shipping so there was no point in returning it. I would recommend not buying from here since the pictures do not fit the clothing that comes in the mail.
Dear customer,
Nice day.
We sincerely apologize to you for all the problems and the troubles. Please kindly accept our sincere and unreserved apology.
Please know that one-size also has sizes. It can not fit everyone. Hope you can kindly understand. You can get more size information about it on the sale pages. Generally, there will be 2-3 cm error because of manual measurement. Hope you can kindly understand.
Because of light and pixel, the real objects and the pictures on the website will have some slight differences which can not be fully avoided. Hope you can kindly understand.
We are really sorry that you found frayed stitching on the sleeves and bottom of the sweater. Could you kindly spend some time and send us some photos which can show the clear defects, clear differences and clear measurement so that we can check for you? After confirmation, we will be responsible for any problem caused by us. Hope you can kindly give us the chance to serve you and trust us.
We are really sorry that you are not satisfied with the return shipping. Our website has noted that the return shipping need to be paid by the buyer. Hope you can kindly understand.
Romwe cherishes you and never want to bring you any troubles and make you so upset. We are really sorry for you of the all. Hope you can kindly forgive us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
In May I made an order of 6 items. I received 2 & they were in terrible conditions. I contacted Romwe & requested that they cancel my order and refund me. They canceled my order but never refunded me. We went back & forth with them trying to compensate me with coupons. Eventually they just stopped replying. I filed a complaint with the Federal Trade Commission. I'll let them handle it.
Dear customer,
Nice day.
Sorry for the late reply and all the inconvenience we have brought to you.
Because of time difference and weekend before, we could not reply to you in time. Hope you can forgive us and accept our apology. But later we found that our colleagues have helped you to cancel your order. After finishing the refund, the money will be returned to your account within 10-20 working days. Hope you can kindly trust us.
We are really sorry that you are not satisfied with your quality and size. You can see the description of the item and refer to http://www.romwe.com/size-guid-a-466.html, then send us the images of your clear measurement so that we can check for you. After confirmation, we will refund you for any problems caused by us. And as you mentioned that we need 3-7 working days for processing, but because you wanted to exchange your size before, it caused the delay of your shipment. Hope you can understand us.
Sorry for leaving you such negative impression. But all of you are important for us, we never deceive you. So no worry please, we promise that your problems will be solved perfectly. Hope you can give us one more chance again.
If you need any other help, please feel free to contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Yours sincerely
I was waiting for the clothes for the exact month. So during that time i read many reviews and i was afraid of what i am gonna get. But when i received the clothes, every one of them (i ordered 9 items) fit perfectly. But to be honest, i dont know if i ever order from here again because it is such a risk, and i was so lucky that one time.
I do business online and we all know that product and service delivery is one very important factor that gives any company an edge in the world of business. I purchased a product from this company and I will like to say that they have one of the most excellent delivery system. They are well organized and you are sure to get your goods in a good state. If you want to enjoy peace when you buy products online, Romwe will give you that peace with their amazing delivery services. I am always at peace each time I order a product from Romwe because I am sure to receive my goods.
I have ordered clothes from this website a few times now, and each time has been a great experience. This time round, I purchased the White Sleeveless Cut Out Floral Print Dress. As always, ordering the products was incredibly easy and I received the dress quicker then I expected. The dress looked carefully packaged and was great quality. I highly recommend this place!
If I could, I would rate them a 0! My package says it arrived, but never did and they dont care to refund me my money. Their $#*!ty excuse is they already paid usps and to go to their facility and make a claim to get a refund. Im beyond ferious. This is the first time I ever leave an review, but people need to know. Dont let their cute clothes scam you!
Hi Angelica,
Thank you for ordering from our website, we are so sorry that you have not received your package.
And we will process the full refund to your Paypal account within 48 hours, please check your account later.
Apologize again for all the troubles, if you have any other concern, do not hesitate to contact us.
Sincerely,
Romwe Customer Service
ROMWE, what can i say about them other than they are my favorite online store. I can find anything i want online, tops, dresses, tops you name it. Just the other day i bought the cutest little accessory online. The site is easy to use and i just love them. If you are looking for you next outfit, whether it is dinner with the family, going to the movies, work attire or a day at the beach they have it all. Dont take my word for it. Check them out for yourself. You wont be disappointed. I wasnt. ROMWE is everything.
I ordered £70 worth of clothes from this website having been told very good things. I placed my order over three weeks ago however when I track my parcel it says that it was entered on to the GLS system but not handed over. I called GLS who said I must speak with ROMWE as it was them who had not passed on the delivery. I'm so disappointed and some of the clothes are presents for Christmas and I'm so worried they won't ever turn up. I have left 4 emails for ROMWE with no response. I still don't know where the clothes are or if they will even arrive! I think I will be staying clear in the future!
Dear customer,
Nice day.
Really sorry for the worries and the late reply.
Because of the time difference and the weekend before, we can not contact you in time. Hope you can kindly understand. We generally need 3-7 business days for preparing the items which are not included in delivery time. Hope you can kindly understand that. We found your parcel was shipped on Dec 5th. It has been updated a little. And because it is busy season now, the logistics information may need a little more time to be updated. Hope you can kindly understand. But no worry please, we will always serve you with our best efforts. Hope you can kindly give us the chance.
We are really sorry for the response. We may not receive your emails. When you meet some problems, you can contact our online customer service directly and you can also contact us via tickets. Romwe cherishes you and we will never ignore you. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
Really very easy to shopping from Romwe and their customer service is great. I ordered 3 dresses from here and they delivered that within 4 hours. I think it is so quick service not only me but also for all. The price of the dresses are also reasonable. I highly recommended the Romwe for shopping!
Romwe is great! The prices are so super cheap but from what I have seen from my friends that have ordered, the quality is top notch! The customer service is also really helpful and super quick. The responses are instant and very efficient and helpful. There is so much choice and website is really easy to navigate. There's also lots of different offers on which is awesome too!
All the items are so quirky and different to most places, I know that this is going to become my favourite shopping destination! :D
I purchased an iphone case from them as I couldn't find it anywhere local and was willing to wait out the shipping time; it arrived slightly later than expected but it was in great condition too and the quality was really nice. The only reason I'm not giving them full marks is because it took slightly longer than expected but I don't blame them for that as estimated dates for international shipping is not always reliable. Shipping costs were as expected; this is coming from China and the costs on the website were also fairly reasonable. I am very happy with the item and the overall experience of buying from them, I will revisit their shop in the future!
Overview
ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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- Nan Jing Shi, Jiangsu, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
You can log in to My Orders and click on the order you need help with. From the detailed order page, you can easily request help by submitting a Customer Service ticket. We normally respond to all tickets within 1 working day. And, you can also contact us through the “Online Help” on the top of the site or click on “Contact Us” on the bottom of the site.
You ordered on June 27 including 13 items. Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but “Contrast Trimmed Rainbow Patch Crop T-shirt” you ordered is in great demand, thus it took longer for our suppliers to get it ready. The other items have been prepared well. We decide to ship the items have been prepared well first and ship the last one latter.We apologize for the delay. You can contact us if any problem.
Apologies again for the delay, hope you will receive the order soon!