Placed a large order through the site, was expecting express shipping of my items. It has been over a week and the order is still in the processing phase and has been since it was placed. Have tried to contact the site several times both by lodging a ticket and also have attempted to contact them through their online chat service, but of course i have received no response either way. Really disappointing because the clothes look great on the website but from what i have read otherwise the quality of the clothes is very poor, and in some instances people do not even get what they order...
Kind of cheap quality, but you get what you pay for. Everything looks as it did in the picture. However, I did order a skirt that definitely does not fit in the category of an L. Everything else was pretty dandy, though. They fit a lot of clothes into one compact package, it's a little magical.
I bought two dress for my younger sister from this site. Http :// www.romwe. Com is the best site of online shopping I ever used. Purchase is very fast and products are cheaper than other site. It is better than the average online delivery time period. Therefore you don't have to wait for ages to receive your desired items that you ordered from this store. You will for sure get what you are looking for and even much more. Recommend this site.
ROMWE is a wonderful website for ordering items online! The store has a great variety of choice, low prices (there are special prices on some items, discounts, sales, etc.), fast shipping and good customer service!
I ordered items from ROMWE a few times, and I was always satisfied with my orders. The store offers the most fashionable and stylish clothes, and, what's most important, the quality is always high.
Also, their size chart is good, too (my items suit me perfectly!)
I ordered clothes online from Romwe and I always fit into a size medium at all stores, I wear a medium because I am 5 foot 8 but I am still very skinny. I ordered four shirts that were supposed to be one size fits all. The shirts I received looked like youth clothing that barely would go over my boobs (which are average size as well). I ended up giving the clothes to my 13 year old sister...
Hi Hannah,
Thank you for ordering from our website, we are so sorry for letting you down.
The sizes on our site are not standard US sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
And if you are not satisfied with the items you received next time, please contact us, we will certainly help you return and refund.
Please feel free to contact us again if there is anything else we can assist you with.
Sincerely,
Romwe Customer Care
My boyfriend ordered a package at the end of may and since May 31,2020, the tracking information has been stuck on label created, usps awaiting item. However, I ordered after him and received my package. He needs his package urgently for a trip and I cannot get in contact with the company.
My Girl friend just love it. This dress Quality of a material is frivolous, feel is smooth, wearing comfortable, crisp, good moisture absorption, air permeability is good. Loose light wool fabric: easy soft, loose structure, light weight, feel soft, elastic, good permeability characteristics, wear comfortable.
I will definitely reorder some more awesome products from ROMWE and will definitely recommend this to friends and other online searchers.
I have ordered from here before so I was trusting that this time would be like all the other times but they really disappointed this time ordering. I ordered my items in the beginning of May 2015 and was very patient for a MONTH of waiting for the package to be sent and a confirmation to be received. I had chose the express shipping and am well aware of the processing time of 3-7 days. I've kept in contact to see what my order status is and every time they keep saying it'll be shipped out asap or within a couple days. It's been a month, now in June with no package still and the same message being sent to me every time I check. I am a patient and hopeful person so I am really hoping that they will send me my stuff as it has already been paid for. I'm not going to say they scam people but just be cautious and aware that this will happen to you. This has been such a painfully long process of me contacting customer service to urge them for my shipment. Be cautious shopping here.
Dear customer,
Nice day.
Sorry for leaving you such impression.
We have checked for you that your order has been prepared well and we will send it as soon as possible. As you know, we need 3-7 working days for processing. Actually, we have prepared your items well on 18 May. However, you contacted us and told us that the items must be shipped on exact date. If not, you will cancel your order. For the exact date, we cannot confirm. Thus, we need time to confirm with you. Hope you can kindly understand us.
Do you still want your order? We need confirm with you.
Looking forward to your reply.
If you need any other help, please contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Yours sincerely
Do not order from the website unless you have 2+ weeks to wait for your order. The website gives false information and doesn't try to resolve the issues. I was told my order would be delivered to me in 3-5 business days, and 2 weeks later from the expected date my order is supposedly still in China. This website is shady and the customer service is terrible. No one can give a direct answer and they offer no compensation for doing such a poor job. I will not be giving them my business again, and neither should you.
Dear Julia,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order. Because some of your items are our best sale products, therefore, they take more time for preparing.
And now your packages has been shipped out, for more details, please check your email.
If you have any other concern, do not hesitate to contact us.
When I ordered from Romwe The site showed very good quality clothes but when I received them I was shocked to find that the material was very cheap and did not whatsoever look like the picture. Researching a bit more I found that the company was located in China and I now immediately regret buying from there. I only recommend buying sweatshirts and jumpers from there their jewellery is very cheap and my bracelet broke on the first day i got it because it was that low quality.The customer service was al right just took a long time to answer. I would definitely not order from them again, but I was okay with some of the products.
All in all be careful when ordering from Romwe and choose mostly sweaters or jumpers...
Dear customer,
Nice day.
Thank you for your great support and we are really sorry for all the problems and the waiting time. Sorry for the late reply. Because of the time difference and weekends, we can no reply to you in time.
Our colleagues did conduct check for every product issue out. It is a pity that it was ignored. But our customer service has given you the free RL and you can return them back, is it ok?
Here is our address:
EC HUB
PO Box 9028
E. M. C. - Building 829C
1934 Zaventem - Brucargo
Belgium
Hope you can provide us the tracking number and the tracking link of the returning parcel. We will refund you money when we receive the parcel.
We really cherish you and never want to lose you. We are really sorry for all the problems and your unhappiness.
If there is any other problem, please feel free to contact us.
Waiting for your reply.
I placed an order 2 weeks ago. It says that it is still in the processing. I have never heard of something taking 2 weeks for it to ship. I had to email them multiple times to see what was going on. They keep telling me "don't worry" umm... yes I will start to worry when I have spent over $200 on things. I cancelled my order today because this is ridiculous. I then saw all these reviews and said that to get your money back is another long dragged out process. Its funny how quick they take your money but forever to get it back. I told that to the "customer service" person and once again they kept telling me "don't worry". This place is very unprofessional and I am very happy I cancelled this order. I just want mt money back now.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down. And we apologize if our customer service team didn’t perform the way you hoped would.
We are truly sorry for that you cancel your order when we are processing for you. Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but if the items you ordered happened to be in great demand, it will take longer for our suppliers to get it ready, we apologize for the delay.
We have refunded to your Paypal Account on August 4. The process usually takes 3-4 business days. You can check it a few days later.
We apologize for all the disappointment and inconvenience you’ve been through. You can contact us if any problem.
I placed my order over a week ago and it still hasn't arrived. I needed the clothes for school but obviously it's too late. Why does it take so long to ship. I will not change the stars until my package has arrived.
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
You placed on August 1 including 6 items. It takes 3-7 business days for us to get the order ready for shipping. Now, your items have been prepared well. We will ship out them within 2 business days.
Apologies again for the delay, hope you will receive the order soon!
Romwe seems to be an affordable website with cute clothes that are high quality, but think again before you purchase from them. The shipping takes a very long time and is not worth the wait. Once my clothes arrived to me the sizes did not fit well at all. The clothes look completely different than the pictures and are a very low quality. The fabric feels cheap and looks cheap. I do not recommend them at all and would advise anyone never to purchase from them.
Dear customer,
Nice day.
Thank you for your great support and we are really sorry for all the problems and the waiting time.
Sorry for the late reply. Because of the time difference, we can no reply to you in time. Hope you can kindly understand and forgive us.
We found that it just takes 7 days to your country and it is normal. We can't control the progress when the order is on the way.
We are really sorry that you are not very satisfied with the items.Our colleagues did conduct check for every product issue out. It is a pity that it was ignored. Would you like to send us some photos which can show the clear defects so that we can check for you?
We will be responsible for any problem caused by us. Hope you can kindly understand and trust us.
We have given you the solution in the email, hope you can check it later.
We really cherish you and never want to lose you.
If there is any other problem, please feel free to contact us.
Waiting for your reply
I placed my order over a month ago almost 2 haven't seen any shipment updates in about a month. I just wanted to know where my package is, it was suppose to be here on June 11. I just want my money back :/
All I got was a simple floral t-shirt and a gold star choker. It took almost a month to get to my house, so that's pretty frustrating. The shirt is see-through and the material is weird. Also, the sleeves are two different sizes! How? I am actually happy with the choker, although it is pretty hard to clasp. Overall, I am pretty disappointed in this site. I was really excited to get cute and unique clothes, but I won't be ordering from this site anymore. :(
Hi Kirsten,
Thank you for ordering from our website, we are so sorry for letting you down.
We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you to solve this problem.
Waiting for your reply!
Order taking forever and a day i will not be buying from this site again. Tracking doesn't work and contacting customer service is stressful and with no luck. Received an email saying i had a refund which to this day i ve not seen back in my acc. The stress is just not worth it. Never again Romwe
Hi Rosina,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the package was delayed at the customs.
We will contact the shipping company and find out the reason for the delay of package.
And you have initiated a dispute on Paypal, after the dispute ends, we will refund you.
Apologize again for all the troubles, if you have any other concern, do not hesitate to contact us.
On 4 products, only one was "ok"
The other 3 are not even fitting. The sizes are just so wrong: the dresses are short it's like for kids but so big at the top. The pictures you see are not their products! They take pretty picture of clothes and reproduce them with cheap material. Do not order there.
Dear customer,
Nice day.
Thank you for your support for Romwe first and really sorry for all the problems.
Because of light and pixel, the real objects and the pictures on the website may appear slight differences which can not be fully avoided. Hope you can kindly understand. And you can get detailed information about the items on the sale pages, such as sizes and material. Because of manual measurement, there will be 2-3 cm error generally. Hope you can kindly understand. Would you like to send us some photos which can show the clear measurement and the clear differences so that we can check for you? We will be responsible for any problem caused by us.
You are our precious customer and we really cherish you and never want to lose you. Could you kindly give us the chance to help you solve your problem? Waiting for your reply.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
If anyone asks me which online shopping site is the best, I would answer immediately it's Romwe. The clothes are so amazing. I love every single piece that I have bought from them. They ship packages quickly with tracking code. I always receive the packages in the period of time that they assure me. I love Romwe and I'm pretty sure who has experienced on Romwe would love it like I do.
Im very disappointed. I ordered quite a few things and most things were ok but nothing special. I'm usually a size 24 for bottoms so I ordered shorts and I saw reviews saying to get a larger size so I ordered a 26 and I cannot get them over my thighs. I also order the white off the shoulder shirt. It actually looks cute on but it's the worst material feels like plastic. When it was ordered to my door there was an extra hidden fee of 25 bucks. I do not recommend buying from romwe. You will regret it!
Hi dear,
Sorry to hear that you are unhappy with Romwe.
You are our precious customer, we will do anything that we can to resolve the issues.
Actually we have mentioned the detailed size description of each item, you can see the size guide before placing the order. There may be up to 2-3cm error beacause of manual measurement. Due to light and pixel problems, the difference between real items and the shown pictures can not be fully avoided. You can send us some images which can show any clear defects and size problems so that we can check for you. Please no worry, any of your problems will not be neglected by us.
About the extra fee you mentioned, it might be the custom taxes. If you are charged custom taxes, please send us a picture of the receipt, and we will offer you an appropriate compensation. Hope you can trust us.
Sorry again for all the inconvenience. You can contact us via email later.
The email address is webmaster@romwe.com.
Nice day.
I received all my items in 15 days of ordering. All products received look like the images on the website. The stitching and the final could be done a bit better.
My major concern is when I opened the bag where everything was it smelt of cigarette smoke or factory smoke, and all the clothes smell of it. Its a bit off putting to buy something again if i'm going to open a package that smells that way.
Overview
ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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- Nan Jing Shi, Jiangsu, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Nice day.
Sorry for the late reply and keeping you waiting.
Because of time difference and three-day holiday before, we could not reply to you in time. Hope you can forgive us and accept our apology. Generally speaking, we need 3-7 working days for processing rather than 3-7 days. Hope you can kindly understand. Sorry for leaving you such negative impression and bringing you all the worries. But Romwe is fast-growing company, all of our colleagues are sparing no efforts to meet your requirements. And we have improved a lot recently, hope you can trust us and give us one more chance again. We promise that we won't let you down. We know that you have submitted dispute, so we can not arrange the shipment for you now. Do you still want to this order? We need to confirm with you again.
Waiting for your reply.
If you need any other help, please feel free to contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Yours sincerely