Just ordered a cute dress and backpack from romwe today (I've not gotten them yet, obviously, it's been 3 hours lol) and I'm seeing a lot of negative reviews.
Do people understand that a 12$ dress isn't going to be hand made quality? Or that this store is china wholesale? Obviously you need to order up in sizes...
It's gonna take a while to get to you, it's dirt cheap and from /china/
People need to manage expectations...
The size guiding is terrible, most of the clothes didn't fit. Some items had nothing to do with the pictures: completely different fabric and color. Plus, they make it really hard to return some types of clothing. I can't return swimsuits but it's really unfair since they have nothing to do with what I actually order. It's a total scam! I had a terrible experience and I will never order from them again. What a waste of money!
It's a proven fact that a woman can never satisfied with number of their shoes. They need shoes From the workplace to the home space, in yoga class or at a birthday bash, each occasion calls for a different pair. Whether you need them for comfort or for style, ROMWE.COM help you find the perfect sole mate! I recently purchased shoes from ROMWE.COM and I am very satisfied with the quality of the product. It fits perfectly and because it does run a little narrow, the width is great for me too. It's very comfortable. I know I'll be getting it in other colors.
I love this Online store! Inexpensive clothes but great quality. Very easy to communicate and work with. I have loved everything I have ordered! Their customer service was EXCELLENT throughout the whole process.
I bought a beautiful dress, but I got something totally different. They are very deceiving. Save yourself a headache. Attached is a photo of the dress so you can have an idea. They accept returns but shipping will cost me the same I paid for the dress, not worth it! I just toss it in the trash.
Dear customer,
Nice day.
Thank you for your support and sorry for letting you down.
Generally, the real object has some differences with the one in the pictures on the website because of light and pixel reasons. Hope you can kindly understand. We will pay more attention to this problem. Hope you can kindly trust us. We feel really sorry for your dissatisfaction with the return shipping. But please know that our website has noted that the return shipping fee need to be paid by the buyer. Hope you can kindly understand.
Romwe cherishes its customers and never deceives its customers. All our colleagues will spare no efforts to improve ourselves and to serve our customers. We promise we will help you solve your problem with our best efforts. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
I got the wrong colour of pants and I have no clue which email to contact about this situation. On their website the protocol for receiving the wrong item was to contact an agent but they provided no email or person to reference to for this issue. I've researched many websites trying to figure out who to contact but I still don't know what to do. HELP ME
Hello, Sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://www.romwe.com/robot?page=navigationBar. Thank you and have a nice day!
I recently bought a Long Sleeve Geometric Print T-shirt on romwe.com. The ordering process was very smooth, it was shipped on time and I received it in excellent condition.
First, I am pleased to tell you that the price is very affordable. I think it's a very fair price for this kind of shirt, and you'd be hard pressed to find a better deal anywhere else.
In summary, I would say that it's a great shirt, worthy of your consideration.
I will be shopping again on romwe.com very soon.
I ordered $100 of clothes on 21/8 and it came about a week later (29/8). After reading so many bad reviews I was worried but then surprised when it came so quickly. The quality is good (neither bad/really cheap or amazing). Overall I am happy although the quality is not as good as other websites I have shopped from.
I was a bit apprehensive initially after reading a lot of -ve reviews regarding product delivery but, because we've finalized the dress for my cousin's wedding, I took the risk and went ahead with the order.
To my utter surprise, the product got delivered well in time as specified and the product packaging was good too.
Will certainly recommend!
Ordered about ten shirts and 3 nice pairs of jeans and i got them around a week later. I'm very please with the price i paid and considering how much i got and the time frame i received it this was a great service that i'll recommend to friends and will use for my daughter in the near future
I bought a dress for my wife and it's fit well on her! She really love it. The quality is great. The dress took 3 weeks to arrive at my door step and can be consider as fast shipping because I'm from Malaysia!
The website is friendly. Easy for me to browse all the item and don't take to long to load the content and pictures. The customer service is also friendly. I contact them several time before placing my order and they entertain me nicely.
I definitely will come back again next time and also will recommend to my friend!
Thank you romwe.com for a great online shopping experience and you deserve 4 stars. See you in next order!
The delivery took a while but I'm pretty much happy with what I received! Dresses r unique! One of the dresses doesn't look like the description was much shorter than expected so I won't be wearing it ever. But i would say I'll order again! Thank you!
Dear customer,
Nice day.
Sorry for the waiting time.
We have checked for you that your order is still in processing. Generally we need 3-7 working days for processing. Hope you can kindly understand us. If it is shipped we will give you the tracking number as soon as possible.
Normally, the order can be with you on 27 June. Hope you can kindly trust us.
We are so sorry to tell you that the Contrast Collar Striped Shift Black Dress in your order is out of stock. Would you like to exchange or refund? We need confirm with you. If you want to exchange, we hope you can give us the SKU or the link of the item. We will help you exchange.
Looking forward to your reply.
If you need any other help, please contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Yours sincerely
Romwe has amazing deals but i always thought there was a catch! The shipping and processing time took WAY too long, and some of the things didn't look the exact same as they did in the photos. But other than that, i was happy with my order
I bought hats & visors from this website for my brand and when I opened my package the products smelled really bad like it was in the attic or around something dead. Other than that issue I have never had a problem with purchasing from this website.
Hi, For better service, we suggest you contact our customer service through the link below: https://www.romwe.com/robot?page=navigationBar. Thank you and have a wonderful day!
Honestly, everything came in exactly when they promised. This website kept me updated, and did not spam me. I ordered 12 necklaces, 3 shirts, 1 hat, and 1 bracelet. Everything is high quality and very comfortable. The shirt did take longer to come in, but I notified the website, and they quickly responded, clearing up the fact that I can get a refund for the shirt or wait a little longer for it to be made. I got the shirt exactly when promised, and I can honestly say I'll be shopping their for things a lot more often since the prices are so low.
The clothes are poorly made. The material is flimsy. There is NO information as to how to return merchandise. The phone number they provide is in China! Customer service does not exist. Please... Think twice before taking a chance. It's not worth it. Pictures don't match merchandise!
Hi dear,
I am sorry that you are unsatisfied with the items. There might be slight difference between the real thing and the pictures on our website due to different light exposure and viewing screens. We hope that you can understand it kindly.
And we have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
We do not provide phone service currently, if you see some phone numbers, please do not call it in case it causes some losses. And our customer service will reply customers within 24h, please wait patiently.
Ads on facebook leading to this site are so misleading! This site completely misleads you by the images of their clothing. I bought 5 things and only received one item. The one item i did receive, was nothing like the picture and the sleeves were not sewed! I also keep getting e-mails that the rest of my order was now out of stock and they would not issue me a refund.
Dear customer,
Nice day.
We feel sorry to leave you with such a negative impression.
We have checked for you and we found there are 6 items in your order. Hope you can kindly understand and trust us. Because some of your items in your order sell well, we need to transfer them from another warehouse. To save your time, we shipped the items which have been prepared well to you. This package was shipped on August 26th. And the logistics information shows that this package has been delivered on September 1st. It may the package which you have received. Is that right? We need to confirm with you. You said you only received one item, would you please tell us which item you have received? Please tell us the SKU number of it and send us the photos of your outer package and the items you received. Sorry for the all inconveniences. The other items were shipped on September 15th. The tracking information needs few business days for updating and sometimes we may not be able to get detailed tracking information until it has been delivered to your country. To protect your privacy, we will send your detailed order information to you via email. Hope you can kindly understand and trust us.
Besides, there is one item in your order is out of stock. Really sorry for that. We will strengthen communication with our factories about this problem and improve it later. Hope you can kindly understand and trust us. Would you like to choose some substitute of the item at similar price so that we can arrange for you? If so, please send us its link, SKU number and size. If not, we will refund to you for this item as soon as possible. Hope you can kindly trust us.
Generally, the real objects and the pictures on the website may appear slight differences because of light and pixel reasons. Hope you can kindly understand. About the item which you received, would you please send us the photos which can show the defects clearly so that we can check for you? We will be responsible for any problem caused by us. Hope you can kindly trust us.
Romwe cherishes its customers. We never deceives our customers and we will serve our customers with our best efforts. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
The material is very cheap and the sizes are extremely inconsistent. I ordered the same size for all swim suits and some are too big while others are too small and they all fit weird and look completely different than they did online. The cost was most than expected because of duty charges coming into Canada. Usually when I order online from other sites they will factor in and include duty in the total. Extremely disappointed since swim suits cannot be returned and I will never wear them
Dear Kaitlyn,
Thank you for ordering from our website, we are so sorry for letting you down.
We have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that. Please confirm with us which items did not fit, we will certainly help you to solve this problem.
And about the customs duty, please send us the photo of the receipt, we will refund half of the cost to you for compensation.
Looking forward to your reply!
Their website is beautiful and easy to use. I found a great pair of snow boots that are perfect for the season, and so affordable. The item arrived in excellent condition, and I was impressed by the quality. I love the boots and wear them every chance I get. The whole process from start to finish was painless.
I'm placing another order right now!
I order the Black Cross Halter Backless Sexy Dress for my girlfriend. I was looking for something fun and sexy but i'm a guy and i don; t know what i'm doing. Luckily, this website is easy to use, the pictures and descriptions are informative, and their customer service is incredible. They were so nice to me. It's like they took pity on me, being a guy. At first I was going to go with something else, but the item I went with was actually on sale and my girlfriend ended up loving it. It looks great on her and I'm happy too! Will definitely be a repeat customer! BTW, they have free shipping. This is my new go-to place for buying gifts for my girl! Nicely done and thank you so much for your help!
Overview
ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
- Visit Website
- Nan Jing Shi, Jiangsu, China
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ana,
Thank you for sharing your feedback. We're so sorry to hear about your experience.
For the size problem, our size guide converts international standard sizes. If the measurement differs much from that on our website, please do us a favor to attached some pictures for checking. (Please put the clothes without any folding and measure on it.) If the problem is confirmed, we would like to compensate for you with your picture evidence.
According to our return policy, we do not accept the return of swimwear, but if the items came not the same as the picture, please also send us some photos, we will certainly help you to solve the problem.
Waiting for your reply!