Rogers Communications Inc.Reviews 93

We are very disappointed Rogers customers. We were charged $250 in data on a plan that wasn't supposed to have data for my son. The customer service agent couldn't help us over the phone. It was escalated and we were only reimbursed $50 because that was the maximum power that the manager has to reimburse. I don't know what I'm more upset with... The fact that a manager only has the power to waive a maximum of $50 or that they weren't able to help us. We are now looking at leaving. We are finding phone plans that are similar and home Internet plans that are much cheaper. We will be leaving Rogers. I'm still shaking my head that a manager only has $50 worth of power to help a customer.

I have been with this horrible company for half a century, and they have never failed to screw up. Why am I still with them? They are part of a government-sanctioned Canadian cartel that is allowed to get away with ANYTHING.

Rogers tech drove by and then started work on a pole. Internet, phone, cable all went down right after. Spoke to rep who would not admit it was a planned outage. No notice given. Cell phone rates are outrageously high. Wifi goes down every other day. Have to reboot iginite tv every few days.

On top of it not letting me get to my ps5 it hasn't been working for the month we've had it. I just want to play with my friend

I contacted Rogers' help service regarding my home internet speed issue, and despite several attempts by the technician who came to my home, the problem persisted. The technician opened my cabinet ceiling, where the TV cable and cable switcher were located, and removed the switcher, claiming it was useless.

After he left, I realized he took the switcher with him. Upon calling him, I requested its return as the issues were unresolved. Shockingly, he refused, insisting it belonged to Rogers. This switcher was part of my home's original setup, not provided by Rogers, managing TV cables to different rooms.

It's disheartening to experience what can only be described as "stealing" by the technician.

I reported the incident to Rogers, filing a complaint, but unfortunately, my switcher has not been returned yet. This situation reflects poorly on Rogers and is an unacceptable breach of trust.

Registered for the Ignite home internet. Got a new modern after 3 days but I couldn't set it up. Online app does not work. I called technical support for help uncountable times, waited for hours for 4 days but nothing has been fixed. They kept saying a ticket was opened to be looked into at max 24 hours but nothing happened. Called them back again and got transferred around and got hang up without no reason. They did not even dare to email for evaluation as they normally do after every call because they know that i will give them bad review.

Good luck trying to legally change your name on the account that isn't due to marriage. I legally changed my first and last name and they make you send the documents by fax or mail! If you get married they let you change it in store! Did as this asked and they told me it'll take months to update it. In this day and age you'd think they'd get with the program but nope! I plan to cancel my phone plan and go elsewhere!

Rogers is probably one of the worst based companies that you could ever associate yourself with the fact that Shaw cable actually connected their name and their company together with Rogers is absolutely sickening considering that their service is absolute garbage. The fact that you can't even open any of your emails because when they switched over they decided that they were gonna lock everything is Ludacris not only that nothing loads from our Internet anymore. It's not faster or better it's absolutely the worst service Shot you completely screwed up by joining together with Rogers. What were you thinking? Anyways, if I could suggest anything it would be run as far away away from Rogers as possible. If I can give you a zero star rating, I most certainly would.

Where would one possibly begin with reviewing Rogers. Customer service is almost non existent these days. Can barely understand anyone that answers the phone after waiting 60-90 minutes for that to happen, then you often have to call 2-4 times more to finally get what they said was taken care of in the first call. HUGE communication disconnect and I can convey how much of a disaster this company has become. The outages continue despite the presidents assurances of better reliability and accountability to their customers. INFINITE wait times. Been trying for days to get a hold of them to clean up $423.12 in charges for non-equipment return when I have tracking proof it was all sent back. 1:46min on the phone the other night and they just hand up me. Yup another Outage. On the phone right now on hold waiting for one of the 3.5 customer service reps they employ for 1:08 min. Still no answer. You could give me FREE service for 6 months and I would still have no interest in ever returning. Glad to be rid of them forever.

On Boxing Day, I upgraded my phone online and paid the downpayment. The deal was done, and I was happy. It was a store pick-up. I received an email only to proceed for the pick-up, once I received an email that the item was ready for pick-up. A gullible customer I was, and started counting days wondering when I would receive an email, and this morning, I received an email stating that the order and the plan were automatically cancelled as I didn't come to pick up the phone within three days of them sending an email. Here is the thing: I NEVER RECEIVED AN EMAIL INFORMING ME TO PICK UP THE PHONE. THIS IS THE KIND OF CUSTOMER CARE THEY PROVIDE! And yes, to those who try to be critical, I work from home; I check email, spam, and junk mails innumerable times in a day. Blatant Liars who don't care about their customers.

I've been at rogers for 5 years but I didn't received any good deals instead this up front edge they gave me really sucks I mean garbage 100%. If I can give this rating a zero star but there's no 0 star.

Rogers bought Shaw and forced us to transfer to Rogers Mobile, then added more features and billed us with these. I have file a CRTC complain. Please go to CRTC to complain so the GOV know what Rogers did to us.

Rogers should really work on their agents c9mmunication skills. I was interrupted by a solicit call by a Roger's sales agent during my peaceful family time. Instead of just hanging up on his face, when I tried telling him the reason of not needing the service just out of courtesy, he hung up on me...!
Thanks Raj for teaching me on how to deal with Roger's agents in the future!

Worst scamming company in Canada, yet Canada continues to allow this monopoly to exist so you have no choice but to be scammed by these fools. Disgusting.

So far today staff don't know what a name is and don't know what an obituary is. Have they never had anyone die in them and need details for funerals and such. It is not illegal to search for an obituary. Tech support at rogers called and spent three hours waiting yesterday and no response it is now low flow hours for them and they still won't give me services. And act with don't know what you mean by search for a name. I mean how did you get the job? Do you not know English.?

They have the worst customer service in Canada. All the customer Service representatives are absolutely useless.
Wait time on the phone is always between 1-3 hours. They don't care about their customers. They don't value your time. They are so rude and disrespectful. When you complain about anyone to managers, they say technicians are from a 3rd party company and they don't take responsibility. They are so careless and don't care about your time.

Dont trust Rogers. I was charged 315 for cancelling a service. Wasted 3hours of my time. Such a grabage

Im with rogers since 2018. They always put extra changes without any reason & when i call, customer representative's don't know & can do $#*! about it. 3 years ago, I cancelled a line & paid the balance. They still charge me after & i start getting calls from bill collection after 2 years & my credit score get $#*!ed. Now again i cancel my canada-USA line last month & paid my last bill. Now they send me 80 dollars. It's nonsense. I recommend everyone to avoid rogers

We have ongoing issues with internet and cable TV. Their Ignite TV freezes or loses sound for a few minutes. Their internet crashes too often So I had to renew and spent a long time on hold. It took over an hour to renew for the next year at a higher price (still better than the competition) and the guy asked if he could send out a technician to install better equipment for free to try to solve the ongoing service issues. Sat home for 3 hours and the guy did not show up. Finally go through on their "chat online " this morning and they claimed that he called me (no one called the phone all day) and that he knocked for 15 minutes- again did not happen. So they offered to rebook it. That was almost 2 hours ago and they are "still working on it". I was told I could call and go back in the long queue and rebook it. I refused. Finally got a manager but she has yet to manage to do that. I gave them a long list of dates and time slots and asked if they could just notify me once it was booked. Nope- I have to stay on hold. Might be here all day. I would just switch providers but in Canada all of them are overpriced. We pay the highest rates in the world- last time I checked. Still on hold with chat but I no longer believe that they will ever solve this. Rogers does not offer service. We have spent about 9 hours dealing with them over the past couple of weeks without a solution. Beware!