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Rock Bottom Golf

How would you rate Rock Bottom Golf?
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New York
2 reviews
1 helpful vote
Follow Patrick S.
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Read there return policy. It is not very customer friendly!
I bought a pair of golf shoes that didn't fit, I paid $7.99 for shipping to my house, when I had to return them with their so called prepaid shipping label which means you don't have a clue what the cost is until they get them back and deduct the return shipping from your refund which in my case was $13.26. How come it was $7.99 to get them and $13.26 to send them back. They are snakes at RockBottom.

Date of experience: June 28, 2017
Jamie -. Rock Bottom Golf Rep
over a year old

Patrick- I am sorry for any confusion. It is stated very clearly how the prepaid label works. Yes you paid to have it shipped to you, we had to pay UPS to ship it to you and we shipped what you ordered. When you returned it; you used our label which is not free. It is clearly stated on the page you retreived the label from that it was not free https://www.rockbottomgolf.com/returns/. This was not a sneaky charge, it is very clear on our site the cost to use our prepaid label, quoting our site: "We offer a UPS Prepaid Return Label Service for only $7.99! Click Here to print one immediately. This cost will be deducted from your refund." In fact I show we only charged you $7 for the prepaid label not $7.99.

New Jersey
1 review
0 helpful votes
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Everything golf
June 1, 2020

This is your golf headquarters. They have everything from used and new clubs to training aids and books. I couldn't be happier with every product I order. Great deals as always and a big thank you to Rock Bottom Golf.

Date of experience: June 1, 2020
Missouri
2 reviews
2 helpful votes
Follow Eldon A.
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Bought a fairway wood in excellent condition that was described standard length and lie. The club head was superb but the shaft had been shortened two inches. I will need to re-shaft to make the club playable for an adult male. Unfortunately a fine diamana s shaft was rendered useless by the prior owner. This club would not have been purchased if it had been described accurately.

Date of experience: January 1, 2020
Massachusetts
2 reviews
0 helpful votes
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I had birthday money to spend and got several great items for an excellent price. I'm all set now for practicing this winter with my new driving mat and net. I also got personalized golf balls, a golf glove, and a nice new Callaway towel. Delivery was quick as well.

Date of experience: December 30, 2020
New Jersey
1 review
0 helpful votes
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Are you kidding me?
July 11, 2019

I saved over $ 800 dollars with Rock Bottom Golf, the Wilson 300's, two fairway woods and a cart bag for $ 721! A national competitor in Florida wanted almost $ 1600! I've been shopping at RBG for years, but this sale takes the cake.

Thanks
R. Hayden
Marmora NJ

Date of experience: July 11, 2019
Jamie -. Rock Bottom Golf Rep
over a year old

Ronald, thank you so much for shopping with us & this glowing review! We truly appreciate it!
Cheers
Jamie

Ohio
1 review
0 helpful votes
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Shipping lies
May 13, 2020

I have made a couple of purchases from Rock Bottom Golf. In each case I qualified for the "Home In 2" shipping. None of the orders that qualified and were shown to be "Home in 2" had even shipped in 2 days, let alone arrived to me in 2 days. It takes a complaint to customer service to actually get the items shipped. Biggest scam on the net, their "Home in 2" claim is.

Date of experience: May 13, 2020
Hong Kong
1 review
0 helpful votes
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Perfect
March 6, 2023

I bought an Odyssey putter. When I asked about the delivery, I received a prompt reply from Aimee (hope I didn't forget her name). The putter arrived early and in exact condition as described. I am very happy with my purchase and the service.

Date of experience: March 6, 2023
Arizona
2 reviews
0 helpful votes
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Have been a loyal customer of rock bottom golf and when my newly purchased driver breaks...…. We have to contact the manufacturer? What I spend 5k with you over the past 3 years and I have to go purchase a new driver to play the rest of the 2020 season? Customer service is one star. Aaron@*******317

Date of experience: August 12, 2020
Jamie -. Rock Bottom Golf Rep
over a year old

Hi Aaron- CS replied quickly to you and I assure you we will work quickly to get this resolved. Kindly understand some items we MUST go through the vendor as it is a warranty claim for the defective item. This is standard process, if a item purchase is defective as absolutely will get it resolved for the customer however yes most times the defect warranty needs to go through the vendor. We are not asking you to do that sir; we are handling it with the vendor and working as quickly as possible to get it resolved for you. This is a standard process we must abide by and it is explained in our FAQ database as well. It is not about CS being poor, we are handling it quickly; and it’s definitely not about how great of a customer you are as we do value you and all our customers. Refer here as it is stated the defective policy:

https://askscratch.custhelp.com/app/answers/detail/a_id/31/kw/Defect

District of Columbia
1 review
0 helpful votes
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I purchased Oakley Kana 21 golf shorts and a matching Oakley golf shirt for my brother for Christmas. The golf shorts are really swimming trunks. There is nothing golf about the shorts. I'm outside the return policy date. My brother lives out of state and I just got the shorts back from him. I asked for a one time grace and was denied. Poor customer service and I'm done with Rock Bottom!

Date of experience: February 23, 2022
Michigan
1 review
0 helpful votes
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New Club delivery
January 30, 2023

I have used Rock Bottom for a variety of different golf needs from clubs, bags, clothing and accessories. Value for the money is always good and I always get what I ordered. Shipping is normally right on time.

Date of experience: January 30, 2023
Illinois
1 review
0 helpful votes
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If you are looking to try out a new golf ball, I highly suggest looking at their used golf ball selection. I only had 1 ball out of the 3 dozen I bought that didn't meet my standards. Also, you cannot beat the price. Great website and great shipping.

Date of experience: April 30, 2021
Canada
1 review
0 helpful votes
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Being from Canada and won't be in Florida until January it was sent to a friend's place.
He confirmed everything was there and in good condition. I have been ordering from
Rockbottom for more than 10 years and always been pleased with their products and
Service.

Date of experience: November 11, 2019
Georgia
1 review
0 helpful votes
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Received wrong bag!
November 15, 2019

I do alot of research before buying a product. I knew exactly what I wanted but was sent a similar bag when the correct one I placed in my cart to purchase. RBG worked out a $25 lower price which I accepted but I still have the wrong bag. A long-time customer of Scratch (maybe 15+ years) & never had this happen before. Not sure I made the right decision to keep the wrong bag... my bad!

Date of experience: November 14, 2019
Illinois
1 review
0 helpful votes
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Decent endurance
February 13, 2021

Delivery was a bit delayed, but the golf bag is really strong and still has a two-way divider, the product meets all my wishes and a super bonus in the form of a discount pleased. Thank you very much to the manager for the service and accordingly for supporting my calls and messages.

Date of experience: February 13, 2021
California
1 review
0 helpful votes
Follow William M.
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The driver that I bought has a cracked face and separation between the crown and body. It could not be resold, and it is miles for me to take it to be returned. So I have asked for a replacement without returning the defective product. So far Rockbottom has not agreed and wants me to return the defective driver. But that seems pointless, doesn't it?

Date of experience: December 30, 2021
Texas
1 review
0 helpful votes
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Great Bag
March 14, 2020

I only played one round but multiple range trips. This a great cart bag it has a ton of pockets and we'll organized compared to my old phantom bag. The putter is in the back when on a cart which some do not like but I found it fine. I love the 14 slots and the built in cooler.

This is not a carry bag it is a cart bag with legs. If this what you are looking for look no further. If you have a bag boy push cart (which I don't) this locks in without a strap.

Zippers are quality should last a long time.

Date of experience: March 13, 2020
Indonesia
11 reviews
11 helpful votes
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Great golf club
November 18, 2021

Well, I knew that the membership at gold clubs is very expensive, however I'm fond of playing golf and that's why I always try to attend various competitions and matches. I have tried to find any kind of membership which wouldn't be so expensive as everywhere. I found this service and this golf club is great. I took out a membership here and now I'm a true golf player. Of course, it may take plenty of times for me in order to start earning money from matches, however, due to this service I can reach everything I want actually.

Date of experience: November 18, 2021
Florida
1 review
0 helpful votes
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Golf ball quality
February 26, 2022

Ordering and delivery process was excellent but I chose the cheapest option and was a bit disappointed by the poor quality of some of the balls. I might have been better off choosing the middle quality level, so will try that next time.

Date of experience: February 26, 2022
Michigan
1 review
0 helpful votes
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Problem resolved
June 3, 2020

I ordered a complete set of clubs and a putter separate. When the order came, the putter head was broken off. I notified Rock Bottom Golf and received a replacement putter no questions asked. That made my day. Thank you.

Date of experience: June 2, 2020
Wyoming
1 review
0 helpful votes
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Gold Made Affordable
April 10, 2020

Rock Bottom Golf is a fanatic place to shop and purchase your golf items. The service is great and the response time is very quick. I accidentally found this web site and am going back. Not only did I purchase items for my two boys, but my boys then went on a found some very affordable items. Thanks and I am defiantly coming back.

Date of experience: April 10, 2020

Overview

Rock Bottom Golf has a rating of 4.4 stars from 917 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rock Bottom Golf most frequently mention great price, customer service and fast delivery. Rock Bottom Golf ranks 1st among Golf Clubs sites.

service
93
value
92
shipping
94
quality
87