Read there return policy. It is not very customer friendly!
I bought a pair of golf shoes that didn't fit, I paid $7.99 for shipping to my house, when I had to return them with their so called prepaid shipping label which means you don't have a clue what the cost is until they get them back and deduct the return shipping from your refund which in my case was $13.26. How come it was $7.99 to get them and $13.26 to send them back. They are snakes at RockBottom.
Patrick- I am sorry for any confusion. It is stated very clearly how the prepaid label works. Yes you paid to have it shipped to you, we had to pay UPS to ship it to you and we shipped what you ordered. When you returned it; you used our label which is not free. It is clearly stated on the page you retreived the label from that it was not free https://www.rockbottomgolf.com/returns/. This was not a sneaky charge, it is very clear on our site the cost to use our prepaid label, quoting our site: "We offer a UPS Prepaid Return Label Service for only $7.99! Click Here to print one immediately. This cost will be deducted from your refund." In fact I show we only charged you $7 for the prepaid label not $7.99.