Rock Bottom Golf

Rockbottom's response, below, is, of course, absurd. Forget for the moment that I requested price matches several times and all were denied. I went to my new favorite golf website and they didn't hassle me at all, after I provided a competitor's price, and mind you, this was an Ebay price!

You see that site is in the business of adding to their happy customer rolls. Rockbottom, however, doesn't understand customer loyalty... But, you get what you pay for, and in this case, it's RockBottom.

I purchased a driver in excellent condition and received a club with a major chip out of the crown. I sent it back and was assured a replacement in like new condition.
When I received the replacement it was worse than the original with multiple scratches and 10+ paint chips.
It looked like it was dropped on a pile of rocks. I was offered store credit but based on the service I would not shop here again so thats not much use.

Better read the fine print BEFORE you want to return something. They don't do exchanges... even if the product doesn't run true to size. Customer Service is someone working from home with kids screaming in the background and all sorts of clamoring to the point you can't hear them. They don't follow up with sending you a return label, and don't respond to emails ( though they say they will respond within 4 hours). My advice is to stay clear of them, which is sad coming from a 10+ year customer. Means nothing to them.

After I ordered, I found several sites with lower prices, called to get price match and had not yet received shipping confirmation yet they refused to match the prices I had found. In addition, I was lucky the club arrived intact as the shipping box was literally destroyed. If you want them to honor their price match club be aware you must send them the information prior to placing your order. Rock bottom, not quite, though their price was still very discounted. On a positive note, they have an extensive inventory and shipping time was excellent

So far the Cleveland Launcher XL Halo clubs seem to be great. That is the good. The bad is that I ordered them next day air shipping and it took two business get here. Had I known that, I would have used the free home in two option.

I have ordered many times from Rock Bottom Golf and traded in many clubs. Each time, I could not have asked for a better experience. Recently, I ordered some customized clubs and was shocked at quickly they got the clubs to me. Keep up the fantastic service RBG.

The web site has big banner ads that there is free "Home in 2" shipping if you spend $250 or more. When I was adding to my order, there was a pop up that said I qualified for Home in 2 shipping. But when I checked out, I did nor receive the free Home in 2 shipping... when I questioned them, they said there was a notification that the item I purchased was not included in the offer. I looked again and there was a disclaimer in fine print on one of the pages. This web site's practices are deceptive and I would recommend avoiding the site at all cost.

I do most, if not all, of my golf shopping at RockBottomGolf, and for good reason. They offer top quality golf gear and apparel at great prices, and ships it to you in a timely manner. The selection is good, the quality is good, and the prices are outstanding. What more could you want. My latest purchase was the Rife Two Bar Putter (red). I have only just recently purchased this putter, but from the couple of times that I have used it, I absolutely love it. Great feel and balance - feels solid off the putter face. And again, I got it at a great price. Do yourself a favor and check out RockBottomGolf. You'll soon find out, as I did, that this is the best place to get your golf, and golf related products.

Very misleading website. I attempted to return a club and was told "does not qualify". Then, they checked their posting and said some were "miscategorized" and they would alert their web team. But too bad for me! Even after they admitted the website error they refused to honor a return! Then accused me of being a bully because I pointed out that the customer should not be penalized for their mistake! Ha - is this middle school?