Great service. The club looked just like the photo. Great condition and hits great. Shipping was a lot faster then advertised. No complaints. I will definitely purchase things again.
I had a small problem redeeming my rewards (my fault) which was quickly resolved and received my order in no time. Always a good experience working with Rock Bottom!
I have received my clubs and they look good. Therefore I gave a 4-star rating Once I have the opportunity to play with them I'll send another review. Thanks
Love the site. Always Rock Bottom Prices for all brands, especially golf balls and training products. I've referred the site to several of my golfing friends and family members!
I picked up my order from the Post Office. The box was very damaged and missing 1 of 2 clubs and the golf balls I ordered. I sent an email to Customer service and they are fixing the issue!
Excellent price and delivery - No Problems - I have ordered many items over the years and have never had a problem that wasn't rectified to my satisfaction. Great company
Great quality bag. Built very sturdy and I am very surprised at how well the bag is designed compared to the price that I paid for it. Awesome purchase fast delivery is always from Rock bottom golf!
As always the best service. My order was received in a timely manner. The Hot Z cart bag I ordered actually looked better than the picture. Well made and light as a feather..
Rock bottom golf, simply Rocks!
Always easy to find what I'm looking for. Shopping is easy and check out is Super EASY!
Sipping is normally pretty quick. The orders are processed quickly anyway.
They take processing your order as a priority, never gets lost and ships in a timely manner. Im not a big on line buyer but when i do i order from Rock Bottom.
This is one of the worst companies to buy golf product from. Their return policy is a joke and their customer service is completely unprofessional. There's plenty of places to buy golf equipment that have better policies and far better customer service. Don't waster your time talking to *, she's too busy trying to save a dollar rather than listening to the actual issue and dealing with customer concerns.
Here is how a conversation goes with the RBG customer service rep
1. They immediately get defensive and attack you for challenging their policies. (Name calling and threats is not out of the question)
2. They will consistently send you the policy you are disputing... again and again. I guess they think if its posted on the internet it has to be true and how dare you challenge them (See below)
3. They will get more defensive but offer no solution, they are more interested in winning the argument than keeping the customer (You can just review the responses in this thread and see how passive aggressive their customer service is)
They say they have a 99% (plus or minus) approval rating but that is only true on their own website where they filter out the reviews. They don't have that high of a review on this site, google doesn't seem to be a fan when you search for reviews.
*Personal information redacted by admin
Hi John- I am Jamie & run the department. Without an order number I’m sure what the issue is off hand but to reference our return policy it’s here www.rockbottomgolf.com/returns-refunds
We’re always willing to help out customers within reason so just let me know what the order number is so I can pull up the case and see what the issue is with your return. For the record I’m a female not a “he”.
Thanks so much!
Jamie
As in the past, RBG provided excellent service and product quality. Awesome to deal with, carefree and easy! This was the 3rd set of clubs ordered from them and I am totally satisfied.
Hi Gary! Thank you for shopping with us and for the great feedback!
This Honma hybrid is a thing of beauty I am asked for a look whenever I take it out of the bag it has a great feel to it and as get used to it gets better and better could not be happier with my purchase and will be looking seriously ar Honma for future buys..
Easy to use website; prompt delivery. The shoes I ordered are very stylish and comfortable. It's time for me to dispose of my old metal cleated shoes with the cleats all gone.
Murton- thanks so much for the review & choosing us to shop with! We greatly appreciate it
I just used them once I received them and they work great! Windy weather at the range with highs of mid 30s. No cold hands! Grip was good with clubs as well
Awesome, so happy to hear this! Thanks for shopping with us and the feedback!
Great golf shoe very confortable. Size is accurate and I bough them at Rock Bottom and saved $30.00
Always terrific to deal, shoes delivered right on time. Love dealing with Rock Bottom
Received my new club just in time for the weekend. Rock Bottom Golf never disappoints with speedy delivery and great deals on golf gear and accessories. They ROCK!
A friend raved about Rock Bottom Golf so I ordered new golf shoes, hoping they would fit. They were perfect! This is a reliable and conscientious online store.
Every club was off at least 3 degrees and some even 5. I shot the worst round of my life with them because I was foolish and trusted the product to be delivered ready to use.
It was a good deal. But the box was kind of open when I got it. The part that is taped in the picture could easily be pushed in so the contents could be removed with out much effort.
Overview
The company enjoys a generally positive reputation, with many customers praising the quality and affordability of its golf products, as well as the efficiency of its shipping and order fulfillment. Satisfied customers frequently highlight their improved performance on the course after using the company's equipment. However, there are notable concerns regarding customer service, particularly related to the return process and shipping costs, which some find unprofessional and frustrating. Overall, while product quality and selection are strong points, enhancing the customer service experience, especially regarding returns, could significantly improve overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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- North Chili, NY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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