Rock Bottom Golf

SWEET, bought Etonic rain suit which I had to wear the other day and it repelled the rain and kept me dry. Also bought light weight Gallaway Balboa golf shoes and 4 pair of Etonic golf gloves. With shipping AND the CDN exchange, all this cost less than just a rain jacket from Golftown here in Canada. Ordered on May 2 and delivered by UPS May 6th... Amazing!
So if your Canadian and you want great service, great prices, great selection, Rock Bottom Golf is the place for online shopping.

Made an order two weeks ago and received a confirmation email saying it was processed. I ordered 23 items for a fundraising golf tourney. Items never showed up. Called to find out and hear that my order had been cancelled because I did not reply to an email that had been sent that was trying to verify my order in their fraud department. Was told that I ordered too many things. No apology, no discount, just a cancelled order and no compassion on their end. Long story short, like an idiot, I ordered again as I was told to, and got a call this morning saying the order was on hold as I ordered too many items and it was an extremely rude woman, who once again, implied she really didn't care if I got my order she was just doing her job. So, long story short, no items, so no prizes for drawings and gifts at my golf tourney! Had they called and not sent an email that went to my spam it could have been rectified. Then it happens again after spending an hour on the phone the previous day. Absolutely worthless and classless because I ordered and I quote "too many items". Don't know how good the quality is as I never got to see it in hand, Prices were right which is why i used them in the first place. NEVER, EVER, AGAIN! Want to make sure that everyone understands, the money had been debited from my account. So I assume that I will be reimbursed. I wish I had seen all these negative reviews.

Bought a used Honma driver but it as close to a brand new club. It's just the plastic wrap that's missing. Always gets in time with deliveries. Rock bottom never let's me down.

Horrible experience. They made promises and then when failed to deliver on them, had a bunch of excuses why they wouldn't come thru, each one B. S. Different CS reps gave me different stories. But, don't take my word on it. Read thru all the other 1 Star reviews on this site and you will see many others with similar problems... all of which are responded to with defensive messages from RBG. Maybe instead of denying their CS is crap they ought to listen to all these upset customers and do something about it. No company worth buying from has so many negative reviews... as they say "where there is smoke there is fire". Stay away from RBG.

After they told me to get lost, I decided to do something about it and have shared my story and the nasty RBG CS emails they sent, with every golfer I can and let them draw their own conclusions about the poor service this company provides. I take great comfort in the fact that by screwing me over they have lost many thousands of dollars in potential orders from these golfers. Personally, I would gladly pay extra to buy from their competition. Hope they go out of business soon and stop ripping off consumers.

Every year, I purchase two to four dozens of golf balls from Rockbottom.com because it offers free personalization. I always get YEAR, MY INITIALS, and MY GOLF CLUB NAME printed on the balls. I always keep one to two balls unused for remembrance. I ordered again this year in November. Unfortunately, two dozens of Pro V1 arrived without personalization. I am not sure if I missed something when I ordered or Rockbottom.com didn't fill the order correctly. Now, I am not sure if I want to make another order or go through the trouble to return the original order.

BUY AT YOUR OWN RISK!

I have used this site many times. It has older model equipment for decent prices. BUT, the first time I had an issue and needed to return my order, is still pending. I followed there instructions on how to return and item, which is kind of a racket itself. You need to spend the same amount of money on new items, to even be able to return what you don't want, and pay shipping and tax all over again. Even so, I figured I needed the proper equipment anyways, so I'll pay an extra $20 to "exchange" it. I bought what I really needed, and have since written 3 emails for a return authorization number to send with my return order as they suggest. I have yet to hear back, it's been 3 weeks, and they say returns are only valid for 30 days of initial order date. Unless I hear back soon, then returns weren't even an option for me.

So, if you want to take the risk, they have some decent items, although I find many items cheaper elsewhere. You are basically stuck with your purchase no matter what, no customer service at all.

Good Luck