RockAutoReviews 1,685

If i can rate this without star i will do it, i had horrible experience purchasing items from rockauto.com first is incorrect water pump housing. I Need to repair my old water pump housing because the item is a mismatch, the next item is the shock absorber, it didn't fit in my vehicle. The 3rd time is this radiator, i don't even know what kind of radiator is this. I've tried to contact rockauto.com via phone and email these guys never had a good answer. They want me to be liable to send the items back to them which is they are the one who's not doing their job and sending and selling all these incorrect items.
I already spent $200 of this useless radiator and they want me to sent it back? It means i need to spent $100 to sent back the items and claim $125.
In my case, I need to suffer out of their negligence? I need to suffer because they have the unprofessional employee?
I won't shopping and recommend this website anymore, they are doing scam. Making money from selling their OLD stock and USELESS items.

DO NOT BELEIVE ON "CUSTOMER LOBBY" REVIEW THAT IS NOT THE RIGHT REVIEW. THEY ONLY PUT THE STAR REVIEW, THEY ARE PAID SITE BY ROCKAUTO.COM.

I CONTACTED THEM THEY SAID THEY ARE ONLY CUSTOMER LOBBY REVIEW. NONSENSE WEBSITE REVIEW SO DON'T BELEIVE IN THEM

I like the fact that the carry many different manufacturers of the same part. Rocks descriptions are good making it easier to get the correct part. Whats really cool is they offer kits, for ex. They offer a brake kit that has 2 rotors, pads at a reduced price.

The cons are: if you order a few different parts, they come from different places and each place adds shipping.

Tricks, you can get an oil filter for $2.5, but 4 bucks to ship, so order 4 at a time, this works well for items that are small and lite.

I ordered new brake Parts for my 88 ford EXP and Rock auto is both refusing to ship and refund the order. I was emailed by rock auto stating that do to a open return that they can not send the items bought or refund me. I recently bought Lift supports struts and a MAP censer for the car both arrived defective and I opened a return, that return they view as being invalid and as such will not take a return or ship the items I bought. I canceled the order via my account on rockauto.com and they still refuse to refund me.
I opened a new account and made a order and they caned that order without refunding me too.

I'm out both the prince of the brakes and struts. A 180$ in all. I never receive what I bought and I was emailed by rock auto stating that they will not ship me anything or refund me.

RockAuto is committing fraud, TO SOME CUSTOMERS NOT EVERYONE.
I bought a MOOG ball joint, but sent me a CTR (Central Corporation) part. This is a Korean manufacturer.
I bought a TIMKEN wheel bearing, but sent me a NON branded bearing. How to claim warranty on a No number, No brand, nothing stamped?
They answered my emails/complaints, stating that TIMKEN and MOOG have contracts with sellers around the world and they endorse them with their packaging and warranty?

I'm a licensed auto tech.

I have bought several parts from RockAutoParts.Com and could not me anymore satisfied. The prices were superior to the big name discount sites and local stores. I bought parts for my 2008 BMW 528I and my 207 Nissan Quest. They arrived ahead of schedule. The surprise was that the parts that came were original MFG parts. Not knock offs or Aftermarket. Prior to ordering I contactedthe dealers as well as two or three other Auto Parts Stores and check prices and product manufacturer. I find that except for the dealers (whose quotee are usually for the very Rich or the very ignorant) the parss are made by the same manufacturers. Navigation for parts is excellent and if you know what to order, you will make a purchase. On two separate occasions I find it necessary to contact Costomer Service and was successful in doing so. I pay with PayPal and my issue was (Merchant Authentication Issue) with Paypa, l not RockAuto They are also very helpful by giving me suggestion on how to resolve this situation with Paypal.

Therefore; the only comparison that is relevant is the price. Rock Auto is ahead by a country mile.
Caution: Dont be put off by paid or phoney reviews. This company is here to stay if they continue to offer superrior products at superior prices and a dimely delivery. I

I bought a O2 sensor for my 1981 Toyota Corolla because I am stocking up on parts to solve an emission problem.

I located the part on their website ordered it and took it to my mechanic and after they worked on the car for over half an hour we found out that my car does not have that part.

Getting the right part from Rock Auto has been an issue more than once, but what tears me up they send you a part that never existed in your car and to get a refund you have to pay for shipping.

I will look elsewhere for parts, and I feel I've been screwed over.

Watch out for the shipping it can be more than the parts you order

They are now my last resort, but I will not trust them anymore.

Paid $41.32 for overnight shipping on a Thursday evening. Expecting package to arrive on Friday or by Saturday morning at the very latest. Guess what? Their overnight will be delivered by Monday at 8pm! Rockauto only goes by business days, they do not do the Saturday delivery option. Rockauto is not a 24-hour business like most online companies are.
So i found out from fed-ex that the package is sitting in a container at the local facility since friday at 4:30pm. They didn't deliver it because rockauto didn't use the Saturday option and asked for delivery by Monday at 8pm. Rockauto website is very difficult to find information about customer service and shipping. Now I know why! My phone call was not good, no customer service there either. I said they should have communicated and given me two day priority mail if it wasn't going to get there overnight by fedex. But hey, they would have lost out on about $30. So you pay for overnight and get two-day shipping. THIEVES!
Oh, i ordered another part an hour later. Chose cheap $2 shipping. That was delivered to my mailbox saturday morning!