RockAuto

I have ordered from rockauto.com many times over the years. I have a collection of about 25 magnets they send out with the orders. That is a really nice touch and the magnets are high quality with classic cars pictured that are built from Rock Auto parts.
I have never been sent the wrong part. Any returns I have had were my own mistake, so I used the self return option and paid for and printed the return label right through the website. It was really convenient. Shipping has always been quick and the prices are always lower than the brick and mortar shops in my area, even after the shipping cost.

This place sucks! I ordered and paid for parts that I didn't get and were returned and I still had to pay shipping! I literally just game them 30$ and I'm on a fixed income! Save yourself the trouble and go to NAPA or AutoZone! Then the website doesn't have a customer service representative you can talk to or call! They make the website where you can't. Rock auto sucks! I got less than 20$ of parts and it cost me over 45$

The worst experience of purchasing car parts ever! My complaints with RockAuto are similar to the complaints everyone else has. No customer support. Wrong parts. Missing parts. Everything gets mailed back at the customers expense. If you try to arrange a return by using their web site, the questions they ask you always requires you to pay the shipping return fees. It does not matter if it is their fault. You still pay! In short, this company is a scam. I can't really send back anything because I never got the part(s) to begin with.

I returned a $435 throttle body and they return me the $72 core charge said it was my fault closed the ticket and now there's no way to get hold of them whatsoever without a new order. If there was a zero star rating they would get less than that.

Careful in where you buy... If there is any sort of a problem; either wrong part or defective. The problem is Yours. Alone.
AVOID buying anything here.
Cheaper prices are attractive but Quality is Unknown until, you have said item in hand. And then you are on your own... period.

Stay away from this company!
They are great until something is not right with an order or part. YOU CAN'T email or call anyone!
I used them for quite a few parts purchases, then one of the parts I ordered didn't fit. They do not take parts back for any reason after 30 day PERIOD! Even though according to their website it would fit my car.

I wish I could rate this even lower than one star. Customer service was awful. They sent me the wrong car part, and then refused to refund me the total amount I paid for it, as if it were my own fault even after I paid shipping to send it back. Rude over email and do not even have a phone number to call. Now, I am out close to $30 because of all this... Do not buy from here.

I wrote this for rockauto but there was no way to send to them.

I will never, ever order from you again. You sent a 30 pound or heavier battery to me in a very flimsy cardboard box, the kind that might be used with cereal at best. It was packed with AIRBAGS, not even bubble wrap or Styrofoam. The battery fell out of the box when I lifted it! See the photos, attached. It spent days in Stockton CA, because it seems fed express put it on a truck, then sent it back to Stockton, presumably for inspection, then put it back on the truck. This caused me more days without a car! Besides feeling bad for me, you should really feel bad for the airbag packing, because it never had a chance! I have not even installed the battery yet, because I am not sure it is even safe to use, after your preposterous shipping practices. Goodbye Rock Auto, unless we need to do more business because the battery is actually damaged, as I will soon find out.

You pay extra to have it delivered so you can fix your vehicle. They do not deliver and their out is the word "estimated". That means that after they take you money, in my case it was an extra $16. And my car is on jack stands waiting the weekend as DHL does NOT deliver on Saturdays. So right now I have 3 more days... maybe before I get my part.

Never, never, never pay extra for a faster delivery. And if you look for anything that could be customer service... there is none.

$#*! Rock Auto.

I ordered 2 Monroe quick struts for only $80/each. They arrived the next day. I'm unsure if it's because they were close by or what. I put the boxes in my trunk, had my car guy install them the next day and was happy as a clam.

I called around to some shops to compare prices and the average was ~$900 for parts and labor. I saved $500 by just ordering the parts myself. Rock Auto had the cheapest price compared to other major part sites. Very happy.

After paying top dollar for 2 day delivery on a Tuesday, it's new Friday and by the looks of things it's coming next Monday. 7 day shipping for 14.99, what a bargain! If I could rate them negative 5 stars I would.

I have ordered a few thousand dollars worth from RockAuto and shipping is 9 out of 10 times late. Most parts are China made cheap metal and plastic and not good quality. After a few problems and horrible customer service I have now taken my business to American or Japanese companies with quality parts and service. This company is so non customer friendly there is NO NUMBER to call nor even a live chat on the website. That in and of itself shows they have no honor or customer values. They only want money for cheap crap parts from China. I would never use this website or company for any auto needs again

I bought a brake kit for my BMW but 3/4 of the parts in the kit were unavailable AFTER they took my money. VERY frustrating since I wait days before they even emailed me that most of the parts in my kit were not available. Poor customer service. Check our Auto Anything.com! They shipped 100% first order and it was cheaper! Better website too! Must visit AutoAnything.com! Rock Auto…you lost me as a customer. Too big for your own good.

Bought shock mounts using their guide (based on vehicle). The mounts would not line up, they were not OE, but that is all they offered. They made me pay shipping and deducted it from my refund. I will NEVER use them again. How can you sell an incorrect part and make the customer pay for YOUR mistake?!

Knock offs products, they ask me to ship back the bad part and they will replace with the same company made. No customer service to talk to. Sometimes it's hard to do these things without a real person to talk to. I won't use again. I don't recommend specially if you are in Canada, it cost more than the part for shipping and customs and fees. Not worth it.

Ordered front drive axle for 2001 Saab 93. Axle worked fine however axle nut did not. I had to reuse stock nut, although it was not recommended as it's an interference nut. I tried several times to return or exchange, get credit for nut no success. Customer service is nonexistent at Rock Auto, buyer beware.

Sent me out 2 new headlight assemblies for my cadillac, and after install I noticed there's damage and dirt inside the housing. Now they want me to take them back out, send them back to get new ones, and be without a car with headlights for a week. And of course, it's all online you can't speak to anyone and the website forces you to do it their way, which is extremely inconvenient and costs you time and money.

Great price for the part. Needed the part now so paid $12.99 extra for FedEx to deliver this past Monday. Part arrived Thursday. No customer service since everything is done by phone. No refund even remotely possible because they do no believe in customer service! Get your shipment by USPS. It will het to you sooner. This experience really sucked.