RockAuto

When I bought my car parts I paid an extra $98 for express shipping. The parts were supposed to be delivered on a Monday and it is now Wednesday night and I still have not received my package. DHL was not helpful at all in trying to issue a refund for the express shipping I paid for but did not receive. It became more difficult as rock-auto has no customer service number, only email.

They sent me the wrong auto part due to their incorrect product description. They admitted their mistake, but only refunded me the wrong part and tiny 10% of shipping cost. They did not refund me the full shipping charge for the wrong part. They declined my compensation request because I had paid double installation labor cost since it's done twice due to their mistake.
Dealing with this company regarding the product or service issue has been a horrible experience. To make matters worse, there is no customer service contact phone for me to reach out to discuss any concerns or issues.

Good work guys, fast shipping, always arrives in a day or two. Despite the bad reviews, never had a problem with them. I ordered the wrong part, which was my mistake, sent it back and same day they received it, it was refunded immediately. Been ordering for the past few months and have no problems. Will continue to order in the future.

I started out make a purchase from their site using the cascade menu they provide. I received the parts only find out they were wrong and started a return for store credit thinking I made a mistake. I discovered their site was inaccurate and emailed them only to be told nothing was wrong and they closed my ticket when I provided proof that their site was incorrectly listing parts. Absolute worst service and complete frauds when it comes to their return policy which states they will refund shipping if the mistake is on their end... NOT! Never doing business with them again.

I ordered rear brake pads and rotors for my Jeep. They sent the correct pads but the wrong rotors. I tried to call and realized there is no one to speak to. Your issues are only resolved thru the website. This fiasco cost me an additional $80. I will never use RockAuto again.

Do not order from this company. They have no live customer service and online customer service is just questions and you can't explain issue. I have 2008 Ford Explorer and ordered fuel pump the sent me fuel pump for 2003 mercury mountaineer. The pump is listed on there site as An exact fit and they will to take product back or refund my money. Do not order from them it is not worth the risk, hassle or wait. Scam

Zero customer service. Unable to speak to anyone. No way to email them outside of their asinine web forms.
Part was defective, caused the car to breakdown, overheat and get towed. Pretty sure it fried the engine. Mechanic proved beyond a doubt that it was caused by the defective intake manifold they sent.

I ordered an axle, when I reciever and attempted to install I found the part was out of tolerance and would not fit. The manufacturer had somehow messed up the part and used the wrong end piece on it. I started the return and was denied because it was dirty. This is a very crooked company. Please do not use. You get the same quality on Amazon and easier returns there.

This company has NO customer service phone number. It's all done online. "Auto parts" are either NEEDED for a repair, or VERY IMPORTANT to someone doing a restoration. Both require good customer service. Rock Auto does not provide this.

Parts shown and described on the site Do Not always match what you will receive. If you're like most people who search the web looking for the best deal on the same-exact part, don't trust Rock Auto to provide that same-exact part. For example, part may look like the same Made In USA parts as other sites, but when the part arrives it will be an Asian copy. Such as the case with my order. And the only choice for a return or exchange is online. Be prepared for your project to get delayed. You will also need to be prepared to be out of money for the correct parts, while you await Rock Auto's refund.

Horrible business.
Good luck.

Using the RockAuto online catalogue, I ordered wiper blades for my 06 Toyota Avalon. The total cost was $29.86 for the two blades. Neither one fit. When I returned them, RockAuto only gave me credit for $11.79. No credit for shipping to me and deduction for the return shipping. So I got back only 39% of what I spent and the problem was all theirs! Note that they will not allow phone calls to customer service; you must communicate via email. And when I complained, they said it was all explained in their online warranty description.

I ordered 2 struts for my 09 Ford flex. Paid my mechanic $350 to install them. They both make a horrible noise when turning the wheel. Mechanic said both are defective. I will have to pay another $350 to remove and replace. Never again Rock auto.

Ordered three hundred dollars worth of parts I received all the parts except my valve cover call the carrier like they explained once the investigation was done no refund contact rock auto by email and now I'm getting the run around do not order from rock auto if you need parts order from parts geek

Go to a real store where they have real people to help you. I was trying to get the right part, though there is no customer service available -- not even a phone number anywhere on their order page. Call them and they tell you in the recording that they do not offer customer service through phone. When I tried to return the part, I was given an automatic rejection with no opportunity to speak with anyone and describe the problem. They obviously didn't care.

I heard about Rock Auto from a friend of a friend, so I needed some parts to fix my car and it would be cheaper than getting my car parts from the repair shop. So I go to there website and I could not believe how simple they have made it for people like me ( a novice) to find the parts that they need that fit their car no problem. The site is great you really ought to check it out. I got great prices, a smooth transaction with fast shipping. I will always do my Auto part shopping at Rock Auto auto parts.

I had used Rockauto.com for years but quality control has gone down hill, customer service is near nonexistent and if you want to talk to someone about customer service give it up. Got my last part from them end of January and arrived January. Couldn't install for 2 weeks and within 2 weeks the part which had to be repaired to use no longer worked. Purely insane BS now. They can count another customer lost.

I ordered a catalytic converter and paid 21.99 for next day shipping. Received it 4 days later with wrong gaskets. They have made it so you can not call anyone. Once I notified them of the issue they stopped responding to me. If I return it they are not refunding the 21.99 I paid for shipping. They used to be a good place to order from. Never again will they get my business.

I have been almost exclusively shopping RockAuto for vehicle parts for the last 5 years. My experience has been great! I constantly find a good choice of quality name brands to choose from and great low prices compared to anyone locally. I always get what I orderd and the few times I have needed to return parts, their return service is streamlined and simple to follow just keep original box parts came in. Really, customer needs to know what they are looking for when they buy. RockAuto isn't going to hold your hand but if you know what you want, you can find it.